CAIRO, 17 November 2010: Cisco and Xceed recently marked a key milestone in their 18 months of cooperation by unveiling an updated growth plan for their customer support operation in Egypt to provide a better end-to-end customer support and employ an additional 100 full-time agents.

Providing support for contact centers and outsourcing business providers in Egypt today are a key focus for the Egyptian government, which is committed to attracting foreign investment in the field of outsourcing, customer service and support, and Xceed and Cisco are helping to deliver this objective.

Xceed, the global provider of high-quality, multilingual business process outsourcing services, is engaged in managing extensive outsourcing agreements with key government accounts and Fortune Global 500 companies supporting clients on four continents and in nine languages.

Also as part of the plan, a Cisco TelePresence® system has been installed at Xceed's headquarters in the Smart Village – Egypt. The Cisco TelePresence solution, which offers a live, face-to-face experience that enables people from different offices and cities around the world to meet virtually using the power of the network, will connect Xceed employees to Cisco customer support teams around the world. 

Highlights / Key Facts:

• Global information technology and telecommunications companies find that the Egyptian market provides real opportunity and competitive advantages for investment, including low operational costs, political stability and highly qualified human resources. Furthermore, recent international reports have stated that the Egyptian IT and communications field is very promising, as proved by the achievements of the past few years.
• The deployment of Cisco's TelePresence solution at Xceed's Smart Village Egyptian premises is the first for a Cisco strategic partner in Egypt and demonstrates the strong relationship between the two companies. Telecom Egypt will be the local service provider enabler for the Cisco TelePresence solution at Xceed.
• The Cisco TelePresence suite at the Xceed premises will not only help to deliver cost savings, in terms of helping to reduce business travel for employees, it will also make customer support as simple as making a phone call. Participants will be able sit down at the conference table in a Cisco TelePresence room; other participants appear to be sitting across the table, in life size, no matter where they are in the world.
• Xceed installed the Cisco TelePresence System 3000, which is ideally suited for large group meetings, creating an environment for up to six people to meet in one location, and to be "virtually" joined by six additional people, for a total of 12 meeting participants. The Cisco TelePresence System 3000 is suitable for customer engagements, presentations to groups, supply-chain dealings, press briefings, operational or engineering reviews, negotiations, regular team meetings, and other gatherings.

Executive Quotes:

 

 

"The IT industry provides unique employment opportunities enabling the highly-trained Egyptian youth to offer IT and outsourcing services in all languages to the customers of multinational companies all over the world. The Ministry of Communications and Information Technology is keen to exert the utmost effort to increase investment and attract  multinationals to the Egyptian market which already enjoys various competitive advantages that have   helped in placing Egypt on the international stage and, as described by specialized international reports, helped it become the fifth most promising country in the world in the field of outsourcing."

 

 

"We at Xceed are very proud of the Xceed and Cisco partnership, which is considered a step forward in our successful path. This partnership will further enhance the way we do business here in Egypt and will also help Xceed in enhancing the customer service provided to its partners. Xceed is committed to the continuous enhancement and innovative solutions, and Cisco is supporting us in reaching our goals."

 

 

"As a contact center destination, Egypt offers many unique advantages. It also aligns with Cisco's focus to partner with emerging countries in order to create innovative and inclusive business models enabled by technology. We choose to collaborate with Xceed because of its innovative, world-class off-shore support services and dedication to quality, and the success of operations to date proves that we made the right decision. As our relationship moves to the next level with the deployment of new technology and increased staffing levels, we are confident that this will further enhance and grow Xceed's business operations."

• H.E. Dr. Tarek Kamel, Egypt's minister for communications and information technology
• Dr. Adel Danish, CEO, Xceed
• Olaf Krahmer, president and general manager, Cisco, Egypt

Links / URLs:

• Emerging Markets RSS Feed: http://newsroom.cisco.com/data/syndication/rss2/EmergingMarkets.xml
• News@Cisco in Africa: http://newsroom.cisco.com/africa
• RSS Feed for Cisco: http://newsroom.cisco.com/dlls/rss.html
• For  details about Cisco TelePresence solutions, visit: http://www.cisco.com/en/US/netsol/ns669/networking_solutions_solution_segment_home.html

About Xceed:

Xceed is a global provider of quality, multi-lingual Business Process Outsourcing (BPO) services. Xceed is engaged in managing extensive outsourcing agreements with key government accounts and Fortune Global 500 companies. The core objective is to deliver superior quality and value to its clients throughout the CRM lifecycle.
 
Xceed was established in 2001 to serve as the IT arm of Telecom Egypt with a client base of more than 11 million subscribers. Since then, Xceed has developed into a global provider of BPO services, with multi-sites at multiple locations. Xceed serves to be one of the largest contact centers in the Southern Mediterranean Region.

Xceed currently has three (3) sites between Egypt and Morocco with its headquarters located in Cairo's technology park, The Smart Village

For more details visit: http://www.xceedcc.com/