Alistair Wildman

Senior Vice President & General Manager, Cisco Customer Experience (CX), Americas

 

Alistair Wildman leads Cisco’s Customer Experience (CX) Americas organization, responsible for more than $8.5B business for the company. In his role, Alistair leads a team of more than 4,500 services professionals across 15 countries and six theaters, including Service Provider, Canada, Latin America, U.S. Commercial, U.S. Public Sector, and the Global Enterprise Segment. His team unites customer-facing functions— in alignment with Sales —and owns the services P&L, growth strategy, Customer Success, business model transformation, and end-to-end customer experience. Previous to this role, Alistair led the CX EMEAR team for close to four years.

Before joining Cisco, Alistair was the Chief Revenue Officer at OnAPP where he led their transformation and growth through a broad portfolio of cloud software, subscription and services offerings to help customers differentiate in their markets. He also established a new global customer success team, renewal and account management processes, and a new consulting services delivery group to drive growth returns. With over 20 years of IT and software experience, Alistair’s career spans executive positions at technology stalwarts such as VMware, Salesforce and Microsoft where he held the positions of EMEA General Manager, End User Computing; SVP, Customer for Life International Markets (EMEA, Asia and Japan); General Manager, Global Practices, Microsoft Consulting Services (MCS), respectively.

He is an Information Technology graduate of Leeds Beckett University in the UK.

Alistair is an active advocate for diversity and equality in the workplace and is the Executive sponsor for the Cisco apprenticeship and graduate programs.

Alistair has lived across the globe with his wife, four children, and dog Eric.


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