SVP, Customer Experience (CX), Asia Pacific, Japan & Greater China
Chris Heckscher leads Customer Experience in Asia Pacific, Japan and Greater China (APJC), a role where he is responsible for helping customers transform their businesses through Cisco's broad portfolio of software, subscription and services. Under his leadership, Cisco is delivering greater business outcomes for customers in the region as they digitally transform.
Chris brings with him close to three decades of industry experience, where he has held a number of leadership roles spanning Sales, Services, Operations, and Strategy, initially in the United States, and then in Asia Pacific – where he has been based for the past 20 years. Prior to assuming his current role, Chris was the Vice President of Cisco’s Global Service Provider (GSP) segment in Asia Pacific & Japan. In this role, he was responsible for driving strategy and growth for the region’s largest Telecommunication, Mobile Service providers, Broadcasters, as well as Cloud and Media providers. He led a multi-billion dollar business by repeatedly delivering exceptional customer satisfaction and was a key member of the APJ Executive Board as well as the Worldwide GSP Senior Leadership team.
Before this, Chris was Vice President of Advanced Services for Cisco Services in Asia Pacific, Japan and Greater China. Here he led a 1,400 strong team focused on designing and delivering innovative technology solutions for Cisco’s largest customers in the region. His first foray into Asia Pacific was launching and leading the Global Account Sales organization for Cisco’s Top 100 customers. A business which grew five-fold over a 5-year period. Chris joined Cisco from AT&T, where he spent seven years serving in various sales leadership roles.
Chris holds a Bachelor of Science in Political Science from Rollins College and Executive Education qualifications from Wharton School of Business. Outside of work, Chris has a passion for cooking, yoga, team sports and most of all, spending time with his family.