SVP Operations & Renewals, Customer Experience
Thimaya Subaiya is SVP Operations & Renewals at Cisco, tasked with scaling our approach to customer success through operational best practices for our global CX organization.
Before joining Cisco, Subaiya was Chief Operating Officer, Customer Success at Salesforce. As COO, he was responsible for customer adoption and experience, product alignment, support, renewals, and P&L management and played a pivotal role in driving customer retention and growth. Previously, Subaiya was SVP, Global Marketing & Operations, where he drove market leadership, business planning & strategy, demand generation, strategic events and global growth across marketing.
Subaiya has led innovation and go-to-market strategies for over 15 years in the enterprise software industry. Prior to joining Salesforce, Subaiya spent 7 years at Oracle, where he held leadership positions in Business Planning & Strategy and was responsible for global planning and strategy for the Oracle Direct division. He has also worked in business development at Global Information Solutions and as a director at Vishwagram Marketing.
Subaiya holds an MBA from the ENPC School of International Management in Paris.