Thimaya Subaiya is Senior Vice President and General Manager of Global Customer Experience at Cisco. He is responsible for driving innovation in the Cisco Success Portfolio and accelerating customer adoption, partner engagement and overall growth for Cisco’s Services, one of the company’s largest business entities. In his three years at Cisco, he has successfully developed and delivered Customer Experience architecture and solutions that help customers accelerate business outcomes and enable our partners to expand that value to customers.
Subaiya’s strong track record in Customer Experience is bolstered by implementing growth strategies in services and software businesses for over 15 years. Before joining Cisco, he was Chief Operating Officer of Customer Success as well as SVP of Global Marketing and Operations at Salesforce. As COO, he was responsible for customer adoption and experience, product alignment, support, renewals, and P&L management and played a pivotal role in driving customer retention and growth. As SVP, Global Marketing & Operations, he drove market leadership, business planning and strategy, demand generation, strategic events, and global growth across marketing.
He also spent seven years at Oracle, where he held leadership positions in business and global planning and strategy and was responsible for the Oracle Direct division. Previously, Subaiya worked in business development at Global Information Solutions and as a director at Vishwagram Marketing.
Subaiya holds an MBA from the ENPC School of International Management in Paris.