Executive Biography

Jacqueline Guichelaar

SVP & General Manager, Customer Experience, Asia Pacific, Japan, and Greater China

Jacqueline Guichelaar leads Customer Experience in Asia Pacific, Japan, and Greater China (APJC), helping customers transform their businesses through Cisco's broad portfolio of software, subscription, and services.  She has a strong operational background focused on bringing data to the center of business decisions and transforming organizations to align to business strategy and customer needs.

Guichelaar has boundless energy, a sharp intellect, and a compelling communication style.  She is an authentic, effective motivator who eagerly takes on large challenges, using them as opportunities to educate, lead, and develop others.  She sets a positive, inclusive, and fun environment for high performance teams to form and succeed.

Guichelaar was previously Cisco’s Group Chief Information Officer, leading the multi-billion-dollar organization responsible for running and transforming the technology infrastructure, digital platforms, enterprise security, and business applications that enable Cisco’s global workforce to excel and be productive.  She spearheaded creation of a digital architecture to accelerate Cisco’s digital enterprise transformation.

Prior to joining Cisco, Guichelaar was Group Chief Information Officer at Thomson Reuters, where she led a technology organization in support of the company’s digital strategy.  Throughout her career – including roles at Lloyds Bank, Deutsche Bank, and IBM – she has focused on simplifying technology organizations and creating teams that move in tandem with business expectations and the pace of the industry.

During her 30-year career, Guichelaar has witnessed and shaped several significant industry trends.  She attributes her success to the talent she surrounds herself with and is passionate about developing individuals to reach their potential.

Guichelaar was named to the HITEC 100 for 2022 and 2023, recognizing the 100 most influential Hispanic leaders; the ALPFA’s 2021 Most Powerful Latinas list; and among the 2021 Top 100 Most Influential Latinas by Latino Leaders magazine.  She received a 2021 Woman of Influence Award from the Silicon Valley Business Journal and was an honoree for the 2021 YWCA Golden Gate Silicon Valley Tribute to Women Award.

Guichelaar was also named to Fast Company’s Queer50, recognizing LGBTQ women and nonbinary innovators in business and technology, each year from 2020 to 2022.  She additionally won a Gold Stevie Award in the Woman of the Year – Technology category in 2020, as part of the 17th annual Stevie Awards for Women in Business.

Guichelaar is involved in many worthy causes.  She is a board member of Covenant House California, which helps homeless and trafficked youths 18-24 have access to shelter, food, clothing, and education.  She is additionally on the board of the Latino Donor Collaborative, a non-profit organization dedicated to advancing the accurate portrayal and understanding of the contributions American Latinos make to American society, and on the board of Cano Health, which operates value-based primary care centers and supports affiliated medical practices that specialize in primary care for seniors in Florida, Texas, Nevada, and Puerto Rico.

Guichelaar is also on the board of the California Conference for Women, part of the nationwide Conferences for Women network dedicated to advance women in the workplace.  She has been co-chair for the American Cancer Society Discovery Gala in San Francisco in 2021 and 2022.

Guichelaar was Co-Executive Sponsor of the Cisco – Cristo Rey Work Study program, ensuring high school students from underserved communities in San Jose are exposed to the latest IT best practices and opportunities, from 2020 to 2022.  She also served as the Women on Wall Street 2012 conference chair.

Born in Uruguay, Guichelaar has worked in cities across the globe – including Sydney, Frankfurt, London, New York, San Jose, and Singapore – which plays into her passion for exploring new cultures and fostering diversity of thought.