Chris Heckscher leads the Global Services and Software Sales organization at Cisco. He is responsible for accelerating Cisco's transformation to recurring revenue. Previously, Chris led Customer Experience (CX) in Asia Pacific, Japan and Greater China (APJC), a multi-billion-dollar P&L business where he was responsible for helping customers transform their businesses through Cisco's broad portfolio of software, subscription and services. Under his leadership, CX APJC has become the fastest growing region with 14 consecutive quarters of revenue growth, leading some of the largest transformational deals at Cisco. He and the team have been recognized as the CX Region of the Year award for two consecutive years (in 2021 and 2022).
Chris has a passion for Customer Success and engaging with customers. He's an Executive Sponsor for four of Cisco's largest Enterprise and Service Provider accounts as well a Country Sponsor. Chris loves building and developing teams and believes that customer success is directly related to an engaged team. He is a champion of driving a diverse, inclusive, and positive work environment.
Chris has held several leadership roles across Sales, Services, Customer Success, Operations, and Strategy, initially in the United States, and then in Asia Pacific - where he has been based for the past 20 years. Chris was the President and GM of Cisco's Global Service Provider (GSP) segment in Asia Pacific & Japan, the largest segment in APJC, where he was responsible for driving strategy and growth for the region's largest Mobile, Cloud, and Media providers. He and his team did this by repeatedly delivering exceptional success for our customers while growing market share in our core business. Chris was a key member of the APJ Executive Board and Worldwide GSP Senior Leadership team.
Chris holds a Bachelor of Science in Political Science from Rollins College and Executive Education qualifications from Wharton School of Business. Originally from Philadelphia, Chris enjoys spending time with his wife Evonne, son Lucas, and daughter Maddie. He also has a passion for cooking, yoga, team sports and is a self-identified "tortured Philly sports fan."