News Release

Webex by Cisco Reimagines Hybrid Work Experiences

Mar 22, 2022

News Summary:

  • New innovations help organizations personalize the hybrid work experience for employees and customers, including an industry-first partnership with Ford to create the ultimate mobile office
  • Webex Calling hits 6 million users
  • Extending Webex’s Embedded App Framework to Webex devices, mobile phones, and tablets to help businesses scale faster and easier

Orlando, Fla: Enterprise Connect – Mar. 22, 2022 – In today’s hybrid work world, optimizing virtual, in-person and hybrid interactions is more important than ever. Yet businesses of all sizes grapple with how to deliver a standout work experience – whether an employee is in the office or remote. To address this, Cisco (NASDAQ: CSCO) today unveiled new hybrid work solutions in Webex that empower companies to put people first. Additionally, Webex Calling hit a record 6 million users, as organizations adopt leading enterprise cloud calling to scale business globally.

“We’re amid one of the biggest shifts of how we work in decades. To attract and retain prized workers, organizations must better align with workers’ desires and values including how, where and when to work,” said Jeetu Patel, EVP and GM, Cisco Security and Collaboration. “As we march toward our vision of powering a hybrid work experience that is inclusive and empowering for everyone, our new Webex innovations best position our customers to put their people first.”

Rapid innovation over the past year ensures Webex helps the world’s leading businesses securely keep employees productive and engaged. New Webex features further accelerate this to deliver:

  • Flexible workstyles: People have differing collaboration needs, devices, and meeting platforms, reinforcing the need for flexibility, interoperability, and inclusivity.
  • Reimagined workspaces: Hybrid work requires organizations to transform workspaces to deliver an amazing, consistent experience – whether that be in-office, at home or on the go.
  • Exceptional hybrid events: Attendees require flexibility to tune-in in-person and/or online with a seamless event experience.
    • To help event planners manage health protocols simply and effectively, Webex Events, formerly Socio, is partnering with CLEAR (NYSE: YOU) to provide proof of vaccine or test results linked to an attendee’s verified identity.
    • Webex Events is furthering accessibility and inclusivity by adding real-time captions and translation, supporting transcription from English to 34 languages with more to come. This is powered by the same technology used in Webex Meetings.
    • Webex Events compliance standards (SOC 2 Type II, ISO 27001, and SOC 3) and integration within Webex Control Hub deliver greater admin visibly and simplified management for enterprises’ hybrid work and event environments.
  • Memorable customer experiences: Enterprises require the ability to stay connected and deliver proactive connections with customers on their preferred communication channels.
    • With enterprise communications platform as a service (CPaaS) Webex Connect, businesses can intelligently orchestrate those connections end-to-end to deliver seamless personalized experiences across digital channels.
    • Webex Connect capability is now also integrated with Webex Contact Center to power new channels including WhatsApp, Facebook Messenger, and SMS.

About Cisco

Cisco (NASDAQ: CSCO) is the worldwide leader in technology that powers the Internet. Cisco inspires new possibilities by reimagining your applications, securing your enterprise, transforming your infrastructure, and empowering your teams for a global and inclusive future. Discover more on Cisco Newsroom and follow us on Twitter at @Cisco.

About Webex by Cisco

Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices. Webex’s focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality, and familiarity with technology. Its solutions are underpinned with security and privacy by design. Webex works with the world’s leading business and productivity apps – delivered through a single application and interface. Learn more at webex.com.

 

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