News Release

SAP® IT Process Automation Application by Cisco Reduces System Outages and Simplifies IT Processes

SAP to Resell Cisco Best-Practice Automation Solution Globally
Jun 20, 2012

WALLDORF, Germany and SAN JOSE, Calif. — June 20, 2012 — SAP AG (NYSE: SAP) and Cisco today announced a global reseller agreement, whereby SAP will offer its customers the SAP® IT Process Automation application by Cisco. This robust and flexible automation software delivers increased efficiency, visibility and control of IT operational processes in complex IT environments. It extends and complements SAP solutions, increases the value of IT investments and reduces maintenance costs.

SAP IT Process Automation by Cisco tells an IT department when a system is likely to go or has already gone down, and also detects incidents with non-SAP systems. IT solutions are critical to the organizations that deploy them, and system outages can seriously impact business. For example, sales may suffer if retail outlets are unable to print receipts, daily revenue figures may be affected if overnight billing runs can't be completed and product deliveries may be impacted with backlogs. SAP IT Process Automation can help keep outages to a minimum, increasing operational efficiency and promoting service-level success while minimizing IT upkeep efforts.

"Automation will increasingly become the major contributor to efficiency, cost-containment and risk-mitigation in the new dynamic data center models," said Flint Brenton, senior vice president, Intelligent Automation Solutions, Cisco. "As leaders in IT, it is important that we help the market as it undergoes this transformation from traditional to more dynamic, virtualized and cloud-based models. Through this agreement, we are helping to not only meet the demands for IT process automation but are doing so rapidly to address customer needs."

Through this agreement, SAP and Cisco will cooperate to deliver solutions that leverage the proven Run SAP methodology and the SAP® Solution Manager application management solution. This will provide an IT operations blueprint that aligns with business processes to help ensure continuous operations of applications and technologies across IT landscapes.

"SAP is constantly enhancing its support of customers, helping them optimize their operations of heterogeneous SAP solutions," said Stephen Spears, senior vice president, Application Lifecycle Management Software, SAP. "With SAP IT Process Automation, which is an extension of SAP Solution Manager, customers can better leverage IT operations standards and Run SAP methodology through the definition of automated resolution workflows. This agreement between SAP and Cisco will further heighten the value and increase the adoption of SAP Solution Manager as the central platform for managing SAP solutions within SAP Enterprise Support services."

SAP IT Process Automation Delivers High Service Quality Across Heterogeneous IT Landscapes
SAP IT Process Automation integrates with SAP solutions, including the SAP® ERP application, SAP Solution Manager, the SAP NetWeaver® Business Warehouse application and the SAP HANA® platform. With the solution, users get predefined content based on best practices that can automate the incident-response lifecycle within operations. This helps improve quality of service and service availability that maps directly to the business. It also helps automate incident-response activities and orchestrates far-reaching operations, including incidence-avoidance checks and maintenance activities essential in complex heterogeneous landscapes and cloud-based architectures.

For more information, visit the SAP IT Process Automation by Cisco page on and the SAP Newsroom.

About Cisco
Cisco, (NASDAQ: CSCO), is the worldwide leader in networking that transforms how people connect, communicate and collaborate. Information about Cisco can be found at For ongoing news, please go to

About SAP
As market leader in enterprise application software, SAP (NYSE: SAP) helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable more than 190,000 customers (includes customers from the acquisition of Sybase) to operate profitably, adapt continuously, and grow sustainably. For more information, visit

# # #

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as "anticipate," "believe," "estimate," "expect," "forecast," "intend," "may," "plan," "project," "predict," "should" and "will" and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect SAP's future financial results are discussed more fully in SAP's filings with the U.S. Securities and Exchange Commission ("SEC"), including SAP's most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.

© 2012 by SAP AG. All rights reserved.

SAP and the SAP logo are registered trademarks of SAP AG in Germany and other countries. Business Objects and the Business Objects logo are trademarks or registered trademarks of Business Objects Software Ltd. Business Objects is an SAP company. Sybase and the Sybase logo are registered trademarks of Sybase Inc. Sybase is an SAP company. Crossgate is a registered trademark of Crossgate AG in Germany and other countries. Crossgate is an SAP company.

Note to editors:
To preview and download broadcast-standard stock footage and press photos digitally, please visit On this platform, you can find high resolution material for your media channels. To view video stories on diverse topics, visit From this site, you can embed videos into your own Web pages, share video via email links, and subscribe to RSS feeds from SAP TV.

Follow SAP on Twitter at @sapnews.

For customers interested in learning more about SAP products:
Global Customer Center: +49 180 534-34-24
United States Only: 1 (800) 872-1SAP (1-800-872-1727)