BUENOS AIRES, Argentina – May 19, 2011-The Argentine Ministry of Labor and Social Security through the United Nations Development Program has chosen Cisco® technology to update its communications platform and to create a call center with the purpose of increasing productivity, reducing costs and facilitating collaboration among workers.

The implementation consisted of improving the data infrastructure that provides security, quality of service and energy to all the active components in the network. The project also centralized the administration of the communications platforms with Cisco Unified Communications and updated more than 1,800 telephone endpoints. The more efficient customer contact center now has an open architecture that can adapt to the future needs of the ministry. 

Key Facts

• The Ministry of Labor modernized its communication processes by integrating data, voice, messaging, video and fax on an Internet Protocol network. It also migrated its central analog telephone system to an IP-based system, which improved the efficiency of internal communications. In addition, the ministry installed a 40-seat call center with the possibility of scaling to 300 agents.
• The ministry used Cisco consulting services to help optimize the network, develop a security strategy, and solve day-to-day problems.  
• The project started in January 2009. During that year the new telephone system was designed, configured and implemented.
• Three buildings and a call center were connected. In the future, the goal is to use the same solution to connect the 70 branches of the ministry in the country.
• Cisco offered its experience as an added value, helping the ministry in the development and collaboration processes. The consulting services will provide ongoing equipment updates, as well as the benefits of mobility, lower costs, better expense control and faster adoption of new technologies by employees.

For More Information

Cisco IP Telephony

Cisco Call Center Technology

Supporting Quotes

Mónica Alcibar, systems director, Ministry of Labor and Social Security of Argentina

"We wanted to have all the branches of the ministry in the telephone network, with their corresponding extensions. To solve the problem of having enough telephone lines, we decided to migrate to an telephone system based natively on IP. Also, we decided to renew the data infrastructure.

With the Cisco Unified Communications Solution we connected five buildings which allowed us to save in maintenance and telephone expenses; besides, a call center was implemented with the purpose of offering the best services to  citizens who want to make enquiries about the policies implemented by this Ministry."

Diego Manuzza, Cisco Services account manager, Ministry of Labor and Social Security of Argentina

"For this new implementation Cisco proposed a change of culture in how the network was used. Together with the employees the migration was made securely, and the new system was designed, configured and implemented by Cisco and the Ministry of Labor."

About Ministry of Labor and Social Security

The Ministry of labor and Social Security is a national organization depending on the Executive Power, with the mission of helping citizens in the areas of competence.  It is part of the government administrative structure for the formation and execution of public policies of labor and social security.  It proposes, designs, elaborates and manages the policies for all the areas of labor, work relations, trainings and social security.

About Cisco Systems

Cisco (NASDAQ: CSCO) is the worldwide leader in networking that transforms how people connect, communicate and collaborate. Information about Cisco can be found at http://www.cisco.com. For ongoing news, please go to http://newsroom.cisco.com.

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