News Release

Accenture and Cisco Expand Strategic Alliance to Form Innovative Group to Help Companies Increase Business Agility

Both companies team to design, build and run new collaboration and infrastructure solutions that enhance business process efficiency
Feb 24, 2009

NEW YORK and SAN JOSE, Calif. - February 24, 2009 - Accenture (NYSE: ACN) and Cisco announced today that they have expanded their strategic alliance to form an innovative virtual group to help large enterprises around the world increase business agility by embedding collaboration and data center virtualization capabilities into their key business processes. The Accenture & Cisco Business Group will design, build and run an expansive portfolio of business solutions that integrate unified communication and collaboration tools into multiple applications across companies' IT infrastructures. The group also announced the launch of the first three solutions, which focus on customer contact transformation, infrastructure transformation, and unified communications and collaboration.

Cisco TelePresence 3000

Cisco TelePresence 3000

The Accenture & Cisco Business Group is a cross-company initiative for supporting sales, marketing, customer engagement and solution development. It gives customers access to Accenture's industry-specific understanding of how technology affects people and business processes as well as Cisco's expertise in advanced and emerging technologies, such as collaboration and data center virtualization technologies. The group will help large enterprises vastly improve the way globally dispersed professionals communicate and collaborate with fellow employees, customers, partners and suppliers in a wide range of industries, from telecommunications, healthcare and government to financial services, energy and utilities, regardless of whether the customer has contracts with Cisco or Accenture for the services.

Accenture and Cisco formed the group to help enable companies to take advantage of IT as a strategic asset to help them further improve business agility, reduce costs, increase revenue and deliver superior customer service.

"Now more than ever, our clients face a range of challenges, from reducing operational costs and managing complex consolidations to competing globally and facing competitors with new cost-efficient business models," said Andre Hughes, managing director for Accenture, who leads the virtual group. "We formed the Accenture & Cisco Business Group to provide a seamless services team that can help clients improve their performance and competitiveness by making it easier for them to harness technology as they adapt to new ways of working."

"For collaboration tools to deliver maximum value, they must extend seamlessly beyond desktop, organizational, and corporate boundaries, becoming intrinsically available to processes and applications across the IT infrastructure," said Rob Lloyd, senior vice president, U.S., Canada and Japan for Cisco. "Together with Accenture, we're helping companies move to a more virtualized environment, using the network as the platform to enable seamless access to key business processes and applications anytime, anywhere, from any device."

The Accenture & Cisco Business Group helps companies remove technology and process barriers by providing the strategy, architecture design and implementation services to integrate Accenture's and Cisco's collaboration services and technologies - such as unified communications, Cisco® WebExTM collaboration, and Cisco TelePresenceTM - into the companies' core business processes and technology platforms. For example, an oil and gas company, by integrating Cisco TelePresence and Cisco Virtual Expert technologies with its existing IT infrastructure, could quickly enable its engineers to analyze data from oil wells in remote locations around the world without requiring employees to physically travel to those areas. In addition to reducing travel expense, this could also help reduce the time to make decisions on where to drill for oil, which could have a significant impact on the company's strategic and operational efficiency.

The following are Accenture & Cisco Business Group's first three comprehensive solutions:

  • Customer Contact Transformation Solutions help companies to win and retain customers with a superior customer service experience that differentiates the organization. The solutions unite expertise in customer relationship management, analytics, workflow performance and hiring software applications with intelligent customer-contact collaboration solutions that can help improve agent agility and optimize processes.
  • Unified Communications and Collaboration Solutions include services that are tailored to companies' unique environments to enable new ways of doing business and help create a sustainable competitive advantage. By combining an understanding of the client's business processes, IT architecture and how users actually adopt technology, these solutions help clients collaborate to accelerate decision making and improve operational performance.
  • Infrastructure Transformation Solutions combine the capabilities of Accenture's business-process experts and Cisco networking experts to help companies optimize their network and data center infrastructures to improve the performance of mission-critical applications and reduce risks. The solutions offer a foundation to build productivity-enhancing applications, such as highly secure virtual conferencing and collaboration, as companies evolve to a more virtualized enterprise.

For more information on these solutions please contact your Accenture or Cisco representative or go to


About Accenture

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world's most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. With more than 186,000 people serving clients in over 120 countries, the company generated net revenues of US$23.39 billion for the fiscal year ended Aug. 31, 2008. Its home page is