News Release

Cisco Systems IP Communications Solution Helps Fuji Xerox Singapore Establish Collaborative Computing Network

Five Offices in Singapore Use IP Telephony to Create "One United Fuji Xerox"
Nov 04, 2004

VOICECOMM, SINGAPORE - November 4, 2004 - Fuji Xerox, a global leader in document and knowledge management solutions, has installed a Cisco Systems® Internet Protocol (IP)-based communications system that enables its five business units in Singapore to function as one single organization. The new Fuji Xerox network takes advantage of an integrated network for video, data and voice. The system includes a new LAN (local-area network), security and wireless solutions, worth approximately S$2 million.

"We wanted a stronger sense of collaboration among the five different business units," said Fuji Xerox Singapore managing director Koh Ching Hong. "By relocating under one roof, deploying more truly convergent technologies and using IP telephony to make communications easier for everyone, in or out of the office, our vision of 'One United Fuji Xerox' came closer to reality for our staff, customers and industry partners. Our goal was to invest in a comprehensive communications platform designed to last five to 10 years, and that would support our needs as our business grows."

Primary components include: a Cisco Catalyst® 6513 Switch with a high-performance processing module for Fast Ethernet and Gigabit Ethernet traffic; Cisco CallManager with 7900 Series desk and wireless IP Phones; a Cisco Aironet 1200 wireless LAN access point providing reliable, scalable and centralized security management including mutual authentication and dynamic encryption; and Cisco 10000 Series Routers for edge concentration of Asynchronous Transfer Mode, Frame Relay, IP, circuit emulation and voice services.

The new network was designed and implemented as part of a strategic move by Fuji Xerox to group its five Singapore-based operations in one location, linking its printer division, the local business operation, the Service Spares Center, the InfoComm division and the company's Asia-Pacific headquarters. A total of more than 700 staff now occupies seven floors of Fuji Xerox Towers in the heart of Singapore's business district.

According to Mr Koh, Fuji Xerox also aims to use the new network to populate IP-based technologies in other offices in the Asia Pacific, including Australia, New Zealand and Southeast Asia, making it easier for sales staff and senior executives to access the network as they travel through the region.

"The Cisco solution has enabled Fuji Xerox to take full advantage of its existing infrastructure and create a truly collaborative and distributed enterprise-computing environment," said Craig Gledhill, Cisco's managing director of Singapore Operations. "For a company whose core business is helping customers capture, store, retrieve and distribute information in multiple formats, Fuji Xerox is a model example of how to use the latest IP technologies to integrate communications and data processing in one network."

Before embarking on its partnership with Cisco, Fuji Xerox spent two years exploring the potential benefits of VoIP (Voice over IP) and IP telephony technologies and assessing different vendors. According to Mr Koh, the primary factor in choosing Cisco was that it is now clear market leadership in IP technology, both in data and voice convergence solutions, with a strong focus on customer service.

About VoiceComm 2004

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About Fuji Xerox Singapore

Fuji Xerox Singapore is the leading provider of document and knowledge management solutions. It provides a suite of software, hardware and services that effectively help businesses to capture, store, retrieve and distribute information, documents and knowledge residing in multi-faceted document forms (paper, digital, video, human mind). Supported by a strong team of consultants and solution architects, its commitment is to help businesses transform complex information and experience into knowledge with innovative yet simple solutions, so that prompt and precise business decisions may be made effortlessly in this fast-evolving knowledge-based era.