News Release

Cisco Systems Establishes Service Logistics Facility in India

New facility will Enhance Customer Service and Support and help run customers' mission-critical applications
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Oct 16, 2001



BANGALORE, India -- 16 October 2001 -- Cisco Systems, the worldwide leader in networking for the Internet, today announced the launch of its Service Logistics Facility in India. The 4,000 sq ft facility will stock parts and supplies of the entire range of Cisco products. This will enhance the customer experience by enabling them to receive their spares more quickly. This facility further supports Cisco's channels by reducing their inventory levels.

"The launch of Cisco's Service Logistics Facility will help in turning around our spares inventory quickly and will enable us to offer more cost effective services, increasing overall customer satisfaction levels. We will now be able to optimize our inventory and invest more on upgrading the skills of our employees which will enable them to serve our customers even better," said Dilip Kumar, CEO, Datacraft India.

Speaking at the inauguration of the facility, Gary Jackson, Vice President, Asia, Cisco Systems, said: "One of the reasons for Cisco's success has been our obsession with customer satisfaction. This facility is a testament to our commitment to continuously improving the experience for our customers. It also demonstrates our determination to help our channels partners be successful."

In addition to the Cisco Service Logistics facility, Cisco Systems provides its channels with core support services that include 24x7 access to Cisco's Global TACs (Technical Assistance Centers) for backup support; Access to Cisco IOS software upgrades and enhancements; registered access to CCO (Cisco Connection Online); and advance replacement of hardware. These initiatives provide a complete support infrastructure to Cisco partners and provide the highest standards of customer service and support.

About Cisco Systems

Cisco Systems, Inc. (NASDAQ: CSCO) is the worldwide leader in networking for the Internet. Cisco news and information are available at www.cisco.com.

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