News Release

Spectramind signs up for Cisco's New World Contact Centre solution

Call Center Pioneer Pilots IP Contact Center Solution
Jun 04, 2001

NEW DELHI, India -- 4 June 2001 -- Spectramind eServices, one of the pioneers in India in the IT Enabled services business, and Cisco Systems, the worldwide leader in networking for the Internet, today announced the first Beta-pilot in India of Cisco's IP-based Contact Centre Solution at the Spectramind services facility in New Delhi.

Spectramind, which has invested around US $ 10 Million in a state-of-the-art facility in Delhi, has implemented an IP-based converged infrastructure to provide a single IP-based voice, video and data infrastructure that is used by its contact agents.

Mr. Raman Roy, President & CEO, Spectramind said: "We looked at solutions from various vendors and found that Cisco has the broadest range of hardware products and applications to set up a reliable world-class information network. We partnered with Cisco because its best-of-breed solutions enabled Spectramind to design and implement a network which enhances Spectramind's existing world-class service offerings. Spectramind's industry knowledge and understanding combined with Cisco's technology strengths provide an ideal alliance to test new products and pioneer innovative business solutions."

Cisco products are being used extensively to form the backbone of the IT infrastructure of Spectramind. Cisco's IGX 8430 multi service WAN switches are being used to establish the IPLC link for carrying voice and data traffic from US to agents in India. These WAN switches ensure carrier-class reliability, ensuring that vital business applications are always available. Cisco's 3660 series routers are being used to set up data connectivity through the IGX WAN switches, for Internet connectivity. The 3660 router is used to establish a VPN using IPSEc encryption, and along with the PIX 525 firewall comprehensively secures Spectramind's link to the Internet. Cisco's Content Delivery Solutions are deployed to set up a Cache Engine for Internet linkage to ensure better response time for Internet access for the Contact agents. All 1,000 nodes (PCs) in the facility are connected using Cisco's LAN switching solution consisting of Catalyst 6500 and Catalyst 3500-XL switches, with a high-availability model, and Gigabit Ethernet backbone.

"The eServices industry has the potential to become the next revolution in the Indian IT market. Spectramind is a pioneer in its field. Our Beta test partners are chosen with great care and are invariably industry leaders who can add significant value to the solution. It was a natural partnership for Cisco, as a first mover in the integrated Contact Centre solutions market, to look to Spectramind as the center for the beta-pilot of Cisco 's solution," said Mr. Manoj Chugh, President India and SAARC, Cisco Systems. "Our key offering to Spectramind is a total solution integrating the voice and data requirements of the firm. Such a solution delivers significant benefits, including lower operating costs, simpler network administration and support, and increased flexibility to meet expanding telephone and computer network needs well into the future. Cisco's IP-CC solution provides a comprehensive service offering which delivers a tremendous competitive advantage by way of services offered by CRM companies to their customers."

The network is leveraged to efficiently deliver and manage Inbound and Outbound voice traffic between overseas locations and India and runs backend processing jobs managed by Contact agents in India on overseas servers etc. The entire operation is fully secured by a site-to-site VPN connectivity between the agents in India and customer networks overseas.

About Spectramind eServices

Spectramind eServices (Pvt.) Limited is India's leading IT-enabled services company and has been promoted by Raman Roy & Chrysalis Capital. The company is a full service provider of end-to-end CRM & BPO solutions to corporates the world over – providing both Voice and Web enabled services. Spectramind has offices in India and the US with a state-of-the-art facility in New Delhi. The company has been in operation for the last one year and has invested close to US $ 10 Million to set up operations, build out infrastructure and recruit people for its state-of-the-art 1000 seat facility in Delhi.

About Cisco Systems

Cisco Systems, Inc. (NASDAQ: CSCO) is the worldwide leader in networking for the Internet. Cisco news and information are available at

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