News Release

Oracle and Cisco Speed the Adoption of a Single Voice and Data System for Business Communications

Internet Leaders Announce New Internet-Based Communications Solution for Voice and Data Customer Interactions
Jul 11, 2000

REDWOOD SHORES, Calif., and SAN JOSE, Calif., July 11, 2000 - ( Oracle Corp., the largest provider of software for e-business, and Cisco Systems, Inc., the worldwide leader in networking for the Internet, today announced that they are working together to jointly develop and deliver a solution addressing the increasing demand for a single, Internet-based communications network, based on Voice over Internet Protocol (VoIP), in the contact center. Oracle and Cisco intend to address the fundamental shift towards the Internet as the leading communications network for both voice and data by delivering an integrated solution that will allow companies to use the Internet as their communications infrastructure, facilitating cost-effective and multi-media business communications.

The joint Oracle/Cisco new world customer interaction solution is expected to transform businesses by tightly integrating the Oracle E-Business Suite with Cisco's customer contact software platform. With today's announcement, Oracle and Cisco continue to take the lead in new world communications by working together to deliver a single, integrated IP-based customer interaction solution for the contact center.

"As the Internet is the final evolution of the computing industry, Oracle and Cisco are driving the final evolution in the telephony industry with this solution for Voice over Internet Protocol," said Mark Barrenechea, senior vice president, CRM products division, Oracle Corp. "Oracle and Cisco are joining forces to take the lead in this nascent market and deliver on the vision of a single network communications solution for business interactions."

"Cisco and Oracle are working together to develop and deliver the new world customer interaction solution allowing businesses to take their customer relationships to the next level," said James Richardson, senior vice president for the enterprise line of business and Internet Communications Software Group, Cisco Systems, Inc. "By combining the Internet and software for e-business, Cisco and Oracle expect to deliver a comprehensive range of IP-based customer interaction solutions that will dramatically improve the end user experience."

The Oracle/Cisco Joint Offering

The two companies plan to combine the strengths of the Oracle E-Business Suite and Cisco's customer contact software platform to deliver pre-integrated, multi-media, multi-channel customer solutions. The joint Oracle/Cisco offering will simplify the process of moving to this new communications model and will enable companies to benefit from the significant cost savings of managing all communications over the Internet. Additionally, Oracle and Cisco will jointly market the new world customer interaction solution.

The joint offering is expected to provide integrated capabilities for managing all types of customer interaction, such as phone, e-mail, web collaboration, web chat, interactive voice response (IVR) and VoIP. The offering is comprised of key components from the Oracle E-Business Suite 11i and Cisco's customer contact software platform. The Oracle E-Business Suite11i is the industry's first e-business suite that supports all key business functions across the extended enterprise, including such Customer Relationship Management (CRM) functions as marketing, sales, and service. Cisco's IP-based, customer contact software platform consists of the Cisco Intelligent

Contact Manager (Cisco ICM) and the Cisco Customer Interaction Suite to integrate telephony and Internet interaction delivering intelligent site and network-based queuing, routing, media blending, integration to leading ACD and IVR products, and web interaction for collaborative and chat sessions. The joint offering is slated to be supported by comprehensive business intelligence and reporting capabilities. The ability to aggregate data across multiple channels and geographically separated systems provides a level of reporting and analysis that is unique in the industry.


The companies plan to deliver the Oracle/Cisco solution to the market in a phased approach. The first phase of the integrated product solution will be available second half of calendar 2000. Additional phases will be available throughout calendar year 2001. Additionally, the solution will be available through Systems integration partners such as e-Loyalty and KPMG.

About Oracle Corporation

Oracle provides the software that powers the Internet. For more information about Oracle, please call 650-506-7000.