San Mateo & San Jose, Calif. - February 16, 2000 - Siebel Systems, Inc. (Nasdaq: SEBL), and Cisco Systems, Inc. (Nasdaq: CSCO), today announced commercial availability of the Cisco CTI Driver for Siebel, a software solution that provides integration between Cisco ICM software and Siebel eBusiness Applications. Customers deploying the joint solution benefit from Cisco ICM software's rich, multi-site computer telephony integration (CTI) capabilities; increased agent and contact center productivity; more meaningful customer interactions; and improved customer satisfaction and loyalty.

With the combined solution, organizations can now use Siebel Call Center, and other Siebel eBusiness Applications, to view customer information based on the rich, enterprise-wide data collected by Cisco ICM software from multiple sources including the Internet, carrier networks, multi-site contact centers, automatic call distributors (ACDs), interactive voice response systems (IVRs), and agent workstations. The integrated solution will enable companies to provide consistent, personalized customer service and best-available agent routing within a single call center or across geographically distributed call centers by bringing together Cisco ICM software's robust routing capabilities and valuable customer information from within their Siebel eBusiness Applications.

Customers using the integrated Siebel eBusiness Applications and Cisco ICM solution will gain:

• Enterprise-wide, network-to-desktop CTI, to provide world class routing of voice and data from multiple contact centers, the network, the Internet, and all attached peripherals;
• A single, integrated user interface with full telephony capabilities that streamlines productivity and maximizes usability with minimal training;
• Third-party call control and configurable screen pops to increase first-call resolutions;
• Industry-leading call center technologies to enable rapid deployments;
• Ease of configuration without programming to save organizations time and money;
• Open, scalable, fault-tolerant architecture to protect both existing and future investments.

"Cisco and Siebel Systems both focus on delivering software that allows organizations to build and maintain strong relationships with their customers," said Kevin Nix, senior director, Siebel Call Center Applications. "The Cisco CTI Driver for Siebel will allow companies to capitalize on Cisco ICM software's ability to consolidate transaction data and intelligently route customer interactions across physically distributed call centers throughout the enterprise. The Siebel Call Center application leverages that intelligence to personalize the interaction and better serve the customer."

"Cisco and Siebel Systems have collaborated to provide the market with a solution that offers comprehensive, enterprise-wide data to the agent desktop," said Jane Eisenberg, director of marketing for the Customer Contact Business Unit in Cisco's Applications Technology Group. "This collaboration leverages the innovation and expertise of both companies to deliver a high level of customer satisfaction to Siebel Systems' growing customer community."

As part of the development process, the Cisco CTI Driver for Siebel has successfully passed the Siebel Validation Program, which evaluates and documents integrated third-party applications. Integrated solutions undergo rigorous technical scrutiny. By choosing a Siebel Validated Partner solution, Siebel Systems' customers can leverage the best software and technology available to remain competitive in today's Internet business climate.

Cisco ICM software creates a network-to-desktop CTI environment by integrating carrier networks, the Internet, ACDs, interactive voice response systems (IVRs), Web servers, databases, agent workstations and other resources. By unifying voice and data systems across a contact center enterprise, the Cisco solution provides centralized management and a single, seamless platform for managing customer interactions over multiple communication channels including Web, phone, and email.

Pricing and Availability

The Cisco CTI Driver for Siebel is immediately available and is priced at $25.00 per desktop. Cisco CTI Driver requires Cisco CTI Deskop, which lists for $220 per desktop.