News Release

Cisco Unveils Java Client for Cisco ICM Software's CTI Server

Java-based Thin Client Supports Customer Migration to an IP-enabled Contact Center Infrastructure
Jan 25, 2000

SAN JOSE, Calif. - January 25, 2000 - Cisco Systems, Inc. today introduced the latest version of its Java client for CTI desktop applications in the Cisco ICM software environment. This ultra-thin client permits completely browser-based deployment of agent desktop functionality such as screen-pop and soft phone across multiple PC operating systems, enabling customers to implement an IP-based contact center architecture while preserving their existing investments. Cisco ICM software solutions are being showcased at Call Center 2000 in Dallas, Texas on January 25 and 26 in booth #1601.

"The growing prevalence of Web collaboration, chat, e-mail, IP telephony and other Internet-enabled forms of customer interaction are quickly transforming the traditional call center into a multimedia contact center," noted Jane Eisenberg, director of marketing for the Customer Contact Business Unit in Cisco's Applications Technology Group. "The Java client supports this trend by enabling a company to implement a purely IP-based contact center infrastructure. At the same time, like all Cisco ICM applications, the product supports a traditional TDM-centric environment. This approach enables Cisco to offer customers a well defined migration path that lets them implement New World applications at their own pace based on their business objectives."

As customers increasingly embrace network-based computing, Java enables application developers to write a single program that can be run on multiple platforms, including Unix, Microsoft Windows, Apple Macintosh, IBM OS/2 and browser-based desktops. The Cisco Java client has been written in "pure Java" for easy implementation with no vendor-specific Java extensions. Specifically, desktop applications written with the Cisco Java client are supported on any operating system or browser that supports version 1.1.5+ of the Java Virtual Machine (JVM). This flexibility enables Cisco ICM users to deploy the software's network-to-desktop CTI functionality throughout the enterprise as an applet on a browser-enabled desktop or as an executable in a non-browser environment.