News Release

Tivoli® Teams with Cisco and with Telcordia to Deliver Service Provider Solutions for New Revenue Generating Services

Managed Services, Next Generation Networks and Pervasive Services Are Principal Target Areas
Nov 08, 1999

NEW YORK -- November 8, 1999 -- Tivoli Systems Inc. today announced an agreement with Cisco Systems, Inc., the worldwide leader in networking for the Internet, and an agreement with Telcordia Technologies, formerly Bellcore, to develop technology management solutions for service providers to build, deliver and manage new revenue-generating services. These agreements are essential elements of Tivoli's Net Generation initiative that also assists service providers in improving their customers' quality of experience and cuts the cost of service delivery.

"The Cisco and Telcordia relationships are important alignments for supporting the technology management needs of service providers as they seek to bring new services to market in ever-shorter timeframes," said Rob Rich, senior vice president, The Yankee Group. "Individually, these firms provide leadership capabilities in their respective segments - Cisco for Internet Protocol networking technology, Telcordia for operational support systems and professional services, and Tivoli for management of distributed networks and applications. The alliances will help service providers deliver new revenue-generating services more quickly with reduced cost of delivery."

Cisco Systems

Tivoli and Cisco are collaborating in several key areas including the mutual definition, development and deployment of policy-based management solutions that allow service providers to apply policies to the implementation and operation of networks. Tivoli's business-based rules combined with Cisco's network-based rules enable an integrated, event-driven network that defines quality of service based on a subscriber's class-of-service. Tivoli and Cisco will also develop management solutions for application service providers.

"This new, expanded relationship is the embodiment of Cisco's New World, ecosystem business model," said Selby Wellman, Cisco Systems Senior VP, InterWorks Business Division. "Working together, Tivoli and Cisco can offer business remedies for anytime, anywhere access to secure e-business solutions, allowing Service Providers to achieve competitive advantage and differentiate themselves in an increasingly crowded marketplace. This partnership is essential for companies taking advantage of the burgeoning Internet Economy."

Telcordia Technologies

Telcordia is a leader in providing solutions to the traditional telecommunications market and has made an aggressive entry into the IP market. Specific strengths Telcordia brings to the alliance with Tivoli are expertise in service activation, work force management, configuration management, and network Service Level Agreements (SLA) management. Telcordia will work with Tivoli to define policy-based management solutions for next-generation networks and IP services, complete with implementation services to rapidly build and deliver revenue-generating services.

"We're looking forward to working with Tivoli to deliver management solutions for use in next generation networks and operational support systems (OSS)," said Jerry Roberto, general manager, OSS Division at Telcordia Technologies. "We're contributing many years of telecommunications management experience to the alliance so service providers can successfully maintain the pace of innovation and deliver new voice, data and multimedia services to the market."

Recognized as a global leader in providing technology management solutions for enterprise customers, Tivoli's key strengths are in management frameworks, deployment, availability monitoring, security, service, operations and applications management. Tivoli will align its solutions with those of Cisco and Telcordia to deliver carrier-grade solutions that work across a heterogeneous network environment. Specific management areas include policy-based network surveillance, network topology, bandwidth-on-demand, flow-through provisioning, secure VPNs, end-to-end SLAs, and subscriber quality of experience.

"We are working with our partners to develop and evolve the standards that are being implemented throughout the industry, adding value to these solutions for our customers," said Robert Davis, vice president and general manager, Network Communications Business Unit, Tivoli Systems Inc. "Tivoli's relationships with Cisco and with Telcordia are driving the Net Generation by delivering the ultimate in service delivery management capabilities to any type of service provider."

About Telcordia Technologies

Telcordia Technologies, Inc. (formerly Bellcore), an SAIC company, is the world's largest provider of operations support systems, network software and consulting and engineering services to the telecommunications industry. Now leading the development of Next Generation Network architectures, the Telcordia software organization has earned CMM Level Five from the Software Engineering Institute at Carnegie University, the highest software quality recognition available. Telcordia employs more than 6,000 professionals, and has revenues of more than US$1.2 billion. Telcordia ( is headquartered in Morristown, New Jersey, USA with offices throughout North America, Europe, Middle East, Latin American and Asia Pacific.

About Tivoli Systems Inc.

Tivoli Systems Inc. provides the industry's leading open, highly scalable and cross-platform IT management solutions that span networks, systems, applications and business-to-business e-commerce. Leading companies around the world use Tivoli software and Tivoli Ready products to reduce the cost and complexity of managing networks, systems, databases and applications. Headquartered in Austin, Texas, Tivoli is an IBM Company. Tivoli distributes its products worldwide, through a network of global sales offices, system integrators, resellers and IBM sales channels. For more information, visit Tivoli's World Wide Web site at

Cisco Systems

Cisco Systems, Inc. (NASDAQ:CSCO) is theworldwide leader in networking for the Internet.

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