DAYTON, Ohio -- December 2, 1997 -- NCR's Worldwide Customer Services Group today announced it has been certified as the Global Support Partner for Cisco Systems. Global Support Partner status provides strong recognition of NCR Worldwide Customer Services Group continuous investment in supporting Cisco Systems and leading networking technology for its customers. This commitment mirrors the efforts undertaken by Cisco Systems to extend market leadership and the highest level of customer satisfaction.
"It is a pleasure to recognize NCR's contribution toward increasing customer satisfaction worldwide. The Cisco Global Support Partner Program enables Cisco channel partners to increase end-user satisfaction on a global basis by providing a high level of support availability for their multinational customers," said Tom Stevenson, vice president, Worldwide Channels for Cisco Systems.
NCR achieved Global Support Partner status by maintaining Technical Assistance Centers (TAC) in all three regions, Europe, the Americas, and Asia/Pacific. These three TACs provide NCR the ability to cover all major geographic areas, including the U.S., Canada, Mexico, Latin America, Europe, Africa, Middle East, former Soviet Union, Australia, Japan, and Asia/Pacific. Within those geographic areas, NCR provides on-site service within four hours in major metropolitan areas of greater than one million inhabitants. NCR far exceeds the minimum required number of Cisco Certified Internetworking Experts (CCIEs). The CCIE resources are deployed in the field globally, based on relative business in the regions and in the TACs, available to provide the highest level of customer phone support.
"NCR gained our business because they demonstrated a commitment to understanding the technologies and providing the support infrastructure necessary to meet our networking needs," says Bryan Hotston, IT Relocation Project Director of BZW. "We feel their recognition as a Cisco Global Support Partner demonstrates the importance that NCR places on making expert technicians available to work with us in resolving network problems and optimizing our network as a strategic resource."
Through the TACs, NCR provides global multinational customer support via telephone, fax, and email, on a 24 hour basis, 365 days per year. Local language support is provided within the TAC center for all major languages spoken within the local region. However, English is a primary requirement of the engineers in all TAC centers for after-hours support of other regions.
"NCR's Worldwide Customer Services Group is honored to receive the recognition, award and status as the first Global Support Partner for Cisco," said Scott Schafer, vice president, NCR Worldwide Networking Solutions. "As a leading reseller for Cisco, this provides strong evidence of NCR's ability to deliver network solutions on a global basis."
About NCR
NCR Corporation's (NYSE: NCR) Computer Systems, Store Automation, Banking Systems, Consulting and Support Services are used by customers in more than 130 countries around the world. NCR is a global leader in providing business critical, transaction-based solutions and networks through a complete portfolio of consulting implementation and life cycle management services. NCR provides an integrated set of global services that rapidly develop, deploy and continually optimize the service solutions that enable our customers to turn their customer information into results. The company, with headquarters in Dayton, Ohio, has 38,000 employees with 20,000 service professionals in 1,100 locations. For more information about NCR Corporation, visit our web site at http://www.ncr.com.
Cisco Systems
Cisco Systems, Inc. (NASDAQ: CSCO) is theworldwide leader in networking for the Internet. athttp://www.cisco.com.
Cisco IOS is a trademark, and Cisco, Cisco Systems, and the Cisco Systems logo areregistered trademarks of Cisco Systems, Inc. in the U.S. and certain other countries. All othertrademarks mentioned in this document are the property of their respective owners.
