SAN JOSE, Calif., September 25, 1995 -- Cisco Systems, Inc. (NASDAQ:CSCO) today announced strategic service agreements with three companies insupport of Cisco'sComprehensive Service Contracts.
As Cisco's first worldwide third-party service providers, AT&T GlobalInformation Solutions and IBM will provide on-site hardware support 24hours a day, 7 days a week, with 4-hour emergency response time (24 x 7 x4).
Cisco customers can select either AT&T GIS or IBM as theirservice provider under Cisco's Comprehensive Service Contracts, which Ciscosells directly to customers. Customer calls for hardware support arerouted through Cisco's WorldwideTechnical Assistance Center,which coordinates on-site requirements with the subcontracted serviceorganizations. The agreement with IBM, through IBM's Premium ServicesPartners Program, gives Cisco customers in SNA environments access to theToken Ring and SNA experience of IBM field engineers.
Associated Distributed Logistics of New Hyde Park, NY, provides Ciscowith parts inventory management and 24 x 7 x 4 emergency parts delivery insupport of Cisco's Comprehensive Premium Contracts.
In a cooperative effort with ADL's National Call Center, Cisco'sOn-Site Services team ascertains what parts are needed, then dispatches ADLto deliver parts from the appropriate ADL depot to the customer site viaemergency ground, routine ground, or Next Flight Out service.
"Our customers are constructing mission-critical, global networks.The agreements with AT&T GIS, IBM, and ADL enable us to deliver world-classhardware support that is critical to our customers' success," said SteveBlaz, Cisco's Global Manager of On-Site Services.
Cisco Systems is theleading global supplier of enterprise networkingsolutions, including routers, LAN and ATM switches, dial-up accessservers,and network management software. These products, integrated by the CiscoIOS(tm) software, link geographically dispersed LANs, WANs, and IBMnetworks. Cisco news and product/service information are available atWorld Wide Web site http://www.cisco.com. Cisco is headquartered in San Jose, California.
