New Agreement Enhances HP's Network-Integration Services
PALO ALTO, Calif., April 11, 1995 -- Hewlett-Packard Company and CiscoSystems, Inc. today announced that Cisco has selected HP as a worldwideauthorized service provider for Cisco's internetworking products. Inaddition to delivering comprehensive hardware, software and network supportto multinational customers, HP now will be able to offer Cisco products aspart of its network-integration services.
The strategic agreement broadens Cisco's range of support options formeeting customers' complex multivendor networking needs. HP will provideinstallation, phone-in assistance, on-site maintenance, software updates,remote diagnostics, 24-hour technical support and other services. The newagreement, an expansion of a previous relationship in which HP providedCisco with hardware support, also enables HP to procure and integrate Ciscoproducts as part of its network-implementation services for multivendorenvironments.
Customers will have access to HP's broad networking expertise, includingsuch services as network integration and proactive network management formaximum availability. In addition, Cisco's multinational clients now canbenefit from HP's single-point-of-contact services and consistent worldwidedelivery.
To ensure the highest level of responsiveness to customers, intracompanyprocedures such as technical-information sharing and escalation managementof issues have been enhanced. HP service and support professionalsthroughout the world will receive in-depth technical product trainingthrough all levels of Cisco certification.
"HP is the first Cisco partner to be both a reseller and a worldwideauthorized service provider for Cisco products," said Don LeBeau, Cisco'ssenior vice president of worldwide operations. "This agreement willsignificantly broaden the spectrum of product sales and support choicesavailable to our multinational customers."
The expanded relationship with Cisco enhances HP's position as the leadingsupport provider for multivendor networking environments," said DougChapin, marketing manager of HP's Multivendor Services Division. "Throughthis support alliance and others, HP can maximize network uptime throughrapid fault isolation and on-site services, where and when customers needit."
HP also will become a worldwide Cisco Gold Certified Partner, the highest level of reseller support certification. HP will address support-infrastructure requirements in local regions by doing such things as staffing regions with Cisco Certified Internetwork Experts who have extensive IBM SNA and
Cisco Systems, Inc. is the leading global supplier of enterprise networks, including routers, LAN and ATM switches, dial-up access servers and network-management software. These products, integrated by the Cisco Internetwork Operating System(tm) (Cisco IOS(tm)) link geographically dispersed LANs, WANs and IBM networks. Cisco is headquartered in San Jose,Calif., and in the United States, is traded under the NASDAQ symbol CSCO.
HP offers a broad range of services to design, integrate, finance,implement, operate, manage and maintain computing environments consistingof multivendor hardware, software and networks. In 1994, HP generated $3.6billion in service revenue. HP information-technology service and supportprograms are delivered by 17,500 professionals worldwide.
Hewlett-Packard Company (NYSE: HWP) is a leading global manufacturer ofcomputing, communications and measurement products and services recognizedfor excellence in quality and support. HP has 98,200 employees and hadrevenue of $25 billion in its 1994 fiscal year.
Posted: Apr 11 10:41:53 1995
