Four-Hour Response Time Now Available
MENLO PARK, Calif., July 13, 1992 -- Cisco Systems today announced that it has signed an agreement with NCR Corporation's Customer Service Division wherein NCR will provide third-party hardware service and support for Cisco's internetworking products on a global basis. The agreement, which is effective immediately, significantly strengthens and extends Cisco's support offerings by providing its larger customers, most of whom have multinational operations, and international customers with single-source hardware service for their Cisco internets.
Under the terms of the agreement, NCR's 11,300 international field engineers located at 1,100 service centers in 120 countries can be deployed by Cisco's Technical Assistance Center to provide hands-on, on-site hardware maintenance and replacement under a variety of service contracts. Depending on the contract options selected, the level of service can be as high as four-hour response time, 24 hours a day, seven days a week in the US and major international cities, and four-hour response, eight hours a day, five days a week in most international locations.
"We are delighted to be able to extend our existing relationship with NCR/AT&T by signing this agreement and, even more, to be able to offer our 2,000 plus customers a support package that teams Cisco with one of the premiere service providers in the computer and communications industry," said Doug Allred, vice president of customer advocacy for Cisco. "We have over 35,000 routers installed around the world today and we have taken a very strong position that our ability to provide consistent and reliable product support around the world is critical to the continued success of Cisco Systems, the market leader in internetworking."
"NCR's enterprise-wide portfolio of services allows our company to tailor solutions that meet individual customer needs," said Gary Burnett, vice president of NCR's U.S. Customer Services Division. "We are pleased to provide Cisco with the trained personnel needed to meet their service and support requirements."
NCR, the Networked Computing Resource of AT&T, develops, manufactures, markets, supports and services enterprise-wide information systems for worldwide markets.
Cisco Systems, Inc., is the leading worldwide supplier of high-performance, multimedia and multiprotocol internetworking products, including routers, bridges, communication servers and network management software. Cisco technology can be used to build enterprise-wide networks linking an unlimited number of geographically dispersed LANs. Cisco is publicly traded over-the-counter under the NASDAQ symbol CSCO.
Posted: Jul 23 09:35:13 1992