Joe Pinto is the Senior Vice President of Cisco’s Technical Services Group. Through a team of more than 7500 employees, Pinto is responsible for creating and directing programs that enable solutions for our customers to help solve their toughest business challenges through product and service quality, including innovative technical assistance, onsite and spare part logistics, Learning@Cisco education, customer assurance programs, CCIE certification, and a wealth of web- and community-based technical support resources.
Since Pinto joined Cisco in 1991, his team has worked to customize service delivery to the needs of distinct customer segments and regions around the world. Technical Services and Cisco partners support hundreds of thousands of mission-critical networks worldwide every day, delivering smart, personalized experience and innovative solutions.
Today the overwhelming majority of Cisco customer and partner technical support issues are solved online, where knowledge transfer and sharing of best practices have resulted in faster issue resolution. The continuous customer and partner feedback received from our online interface improves services, products, and business processes across Cisco.
Under Pinto’s leadership, Cisco Services has received numerous industry honors. To date, Cisco has attained the J.D. Power and Associates Certified Technology Services and Support certification nine times. Cisco is also a 26-time recipient of the Technology Services Industry Association (TSIA) STAR award and a 12-time winner of the Association of Support Professionals (ASP) "Ten Best Web Support Sites" competition. Both TSIA and ASP have named Cisco to their Halls of Fame. The Learning@Cisco education program has been recognized by B2B Magazine and is also the only vendor to be certified by the American National Standards Institute (ANSI). The program won the Brandon Hall Excellence award and was named Top 100 Learning/E-Learning Company in both 2014 and 2015.
Pinto devotes his spare time to the Services for Brain Injury (SBI) and Second Harvest Food Bank organizations, to name a few. He actively contributes in Cisco’s Executive Sponsorship program for our top tier customers, as well as Cisco customer and partner advisory boards. He also participates in keynotes for external industry events such as Walker Information and educational institutions and serves as a board member for San Jose State University.
Pinto holds a bachelor’s degree in business from Golden Gate University.