SVP, Customer & Partner Experience Engineering
Tony Colon leads a team of 1,400 engineers, designers and researchers across the globe. Customer & Partner Experience Engineering focuses on delivering integrated digital experiences for customers and partners everywhere they connect with Cisco.
Under Tony’s leadership, the team has reimagined the experience customers and partners have when engaging with Cisco technology. The CX Success Tracks suite of services digitally connects customers with the right expertise, insights and learning at the right time, accelerating time to value of their technology investments. These benefits are accessed through the CX Cloud, a single digital interface that provides a personalized, use-case guided approach that speeds achievement of defined business outcomes, across architectures.
Tony is a strong believer that the best companies instill as a core foundation a culture that embraces diversity and inclusion, cares for its people, and is committed to helping others. He is a champion for life-long learning, with his signature motto, "Always be learning; Always be coachable."
He is also active in a number of social and professional causes. Inside Cisco, he is the executive sponsor for the Men for Inclusion employee network and the Latinx Conexión community. He serves on the advisory boards of the March of Dimes and the Hispanic IT Executive Council (HITEC) and is a member of the Forbes Technology Council. Tony was named to the HITEC 100 list in 2019 and selected as a 2019 Gender Equality Superhero by Fairygodboss. He is an industry influencer on topics of inclusion and diversity, leadership, creating strong team culture, addressing IT skills and talent gaps, as well as innovations in cloud computing and agile delivery.
Prior to joining Cisco, Tony served as the senior vice president for Success Cloud Product Management & Innovation at Salesforce. Earlier, he co-founded a successful social business platform venture and served as chief architect for eGain Communications. He holds a bachelor’s degree in Computer Science from the Illinois Institute of Technology and a master’s degree in Computer Science from the MIT Sloan School of Management.
Connect with Tony on Twitter @tcolon or LinkedIn @Tony Colon.