SVP, Americas Customer Experience
Alvio Barrios is Senior Vice President of Customer Experience (CX) for the Americas, the largest of Cisco’s regions, responsible for more than $8.5B business for the company. In his role, Alvio leads a team of more than 4,500 services professionals across 15 countries and six theaters, including Service Provider, Canada, Latin America, U.S. Commercial, U.S. Public Sector, and the Global Enterprise Segment. His team unites customer-facing functions— in alignment with Sales —and owns the services P&L, growth strategy, Customer Success, business model transformation, and end-to-end customer experience.
Alvio has a track record of leading high-performance teams in executive management roles at some of the world’s leading telecommunications and networking companies. In his nearly 30-year career in technology, his focus has been on transforming organizations to achieve significant growth, driving innovation while effectively managing profitability and developing high-performing teams.
Alvio joined Cisco from Juniper Networks where he was responsible for the company’s Cloud transformation and growth in advanced solutions, and also led the Enterprise, Commercial, and Partner Organizations globally. Prior to Juniper, he held senior positions at Nortel Networks, Ciena, and Bellsouth.
Alvio’s people-first leadership style drives his commitment to creating amazing experiences for customers and to fostering a positive, inclusive corporate culture. Hispanic Information Technology Executive Council (HITEC) recently recognized him among their Top 100 Leaders for 2020.
He holds a Bachelor of Science in Electrical Engineering with honors from Florida International University and has completed several executive leadership programs. He also gives his time and energy to support St. Jude Children’s Hospital and Covenant House International.