Michael Koons

SVP, Global Systems Engineering

Mr. Michael Koons is the Senior Vice President of Global Systems Engineering for the Global Sales & Marketing organization at Cisco Systems. Mike is responsible for leading a large technology team who interacts with Cisco’s customer, partners and technology community.  Through his team, Mike is one of the key technology interfaces between Cisco’s customer base and the engineering and development organizations within Cisco.  He is responsible for aligning Cisco’s customer facing sales engineering team with Cisco’s broad technical strategy and solutions.  This technology focus includes Cisco’s entire technology portfolio that consists of Networking, Security, Cloud, Collaboration, Service Provider, IoT and several other strategic areas.

Mike is also responsible for ensuring the Systems Engineering (SE) community meets the business needs of Cisco’s customers and partners and spans all segments including large Enterprise, Commercial, Public Sector and Service Provider.  In this capacity, he focuses on the technology and business demands of this strategic community within Cisco. Focus areas include technology specialists addressing individual technology areas as well as cross-portfolio dynamics such as automation, orchestration, analytics, user experience, API’s and programmability.

Over the last several years, Mike has built a team that leverages agile development concepts and applies them to business process and sales innovation. This team partners with other organizations, such as IT and Technical Services, to spin up innovative ideas and tools that drive productivity, fill gaps in processes and increases engagement for the SE team, broader sales team, and customers.

Through the SE community, Mike is responsible for building the bridge between Cisco’s technology solutions and our customers’ business imperatives while ensuring the SE community is influential throughout this business process.

With more than 30 years of networking and telecommunications experience, Mike has a broad and diverse background. He started his career within the US Bell System in various engineering and operational roles. He joined Cisco in 1996 as a systems engineer and has worked in several technical and leadership roles while supporting many different market segments in the field sales group. He previously served as the technology lead for Global Segments and Architectures (GSA) where his primary function was to align the SE organization around Engineering, Architectures and Cisco’s technical strategy.

Mike has been active in several industry groups including USTA, ATIS and others. He has served on the ATIS Technology Council as the representative for Cisco focusing on common industry issues such as Network Optimization, Cloud Applications for Service Providers and CDN Federations. Mike has also served on the Colorado Governor’s Technology Board. Mike and his family currently reside in Wayne, Pennsylvania.

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