SVP, CX Strategy, Portfolio and Partners
As Cisco’s SVP of Customer Experience Strategy, Portfolio & Partners, Rajat is responsible for the recurring revenue operating model for Cisco’s Customer Experience (CX) business. This includes working closely with customers and partners to design and test the new CX portfolio and new CX partner model. He also manages Cisco’s fast-growing CX IoT business and the global “Lifecycle First” CX strategy.
Rajat is an accomplished customer experience and technology executive with functional experience spanning general management, operations, product management, engineering, strategy and sales across start-ups and large companies. Building transformative new capabilities and helping customers achieve breakthrough results have been hallmarks of his career.
Rajat’s beacons are his values: Kindness, Courage and Learning.
Prior to joining Cisco, Rajat held the position of General Manager at Mu Sigma, a Sequoia-backed analytics "unicorn". Rajat’s experience also includes leadership roles at McKinsey & Company, engineering management at Microsoft and a stint in Google’s Online Sales team.
Outside of Cisco, he is on the board of PREZENTIUM (designer-quality presentations overnight) and Adruta Children’s Home (orphanage supporting 450+ children). As a sought-after speaker and industry expert, he speaks at technology, innovation and diversity conferences such as CES, VentureBeat, StartUp Grind, and Watermark Conference for Women.
Rajat holds an MBA degree in strategic management from Wharton, achieving with Director’s List honors, and a BSc degree in computer science and engineering from the Indian Institute of Technology, where he achieved Dean’s List honors. He holds two patents in AI and software instrumentation. He writes about Life Hacks on his blog www.ThinkDeeplySpeakSimply.com.