Senior Vice President, Global Virtual Sales and Customer Success
Scott Brown SVP, Global Virtual Sales and Customer Success (GVSCS), has nearly 30 years of business experience in the IT industry and has held several primary executive leadership roles in his career at Cisco, building a reputation as a leader, mentor, and collaborator.
Scott leads a global 3000+ person organization, where he leverages his international sales experience and successful track record of driving innovation, delivering revenue, and building strong leadership teams. Scott's primary objective is to achieve a $10B revenue goal through virtual sales and securing Cisco's recurring revenue in renewals and refresh opportunities. Additionally, he is responsible for ensuring customers are successfully adopting and optimizing the value of Cisco solutions to address and solve their business priorities, both directly and through partners. Scott utilizes his technical and software background to drive the simplification and digitization of an end-to-end customer engagement model, built to ensure rapid achievement of outcomes throughout the customer lifecycle.
Prior to his role in GVSCS, Scott led the Enterprise Segment for Cisco in Asia Pacific and Japan (APJ), which included responsibility for Cisco's relationship with its largest global, enterprise, and public sector customers in the region. He managed sales, engineering, and expert consulting resources in architectures, verticals, and solutions. His team also led the entry into new markets, including the Internet of Things, SaaS, cloud offerings, and software-defined networking (SDN) through technologies such as ACI and OpenStack.
Scott's prior roles included Vice President of Technology Solutions and Architectures for Asia Pacific, Japan, and Greater China (APJC), where he was responsible for driving architectural product and solution sales across all customer segments and technology areas. He also led the APJC Partner Business Group, managing relationships with the company's 16,000+ channel partners, drove 93 percent of revenues across the region. He increased Cisco's distribution business from $9.6 billion to $13.8 billion in three years as Vice President of Worldwide Distribution Sales and led the Worldwide Sales Enablement organization for six years, delivering award-winning customer-facing experiences.
Scott has held many senior sales roles leading teams in enterprise, commercial, and public sector, managing sales, systems engineering, consulting, and regional management staff as well as managing partner relationships and marketing activities. Before joining Cisco, Scott held a number of sales management positions in the enterprise resource planning (ERP) software marketplace and has an extensive knowledge of application software.
Scott has taught in several MBA programs at highly regarded American universities, including the University of Wisconsin–Madison, Kellogg Graduate School of Management at Northwestern University, The Fuqua School of Business at Duke University, and Santa Clara University. Scott holds a bachelor's degree in marketing from the University of Wisconsin–Eau Claire and a master of business administration degree from Loyola University–Chicago. Scott, his wife Sara, and their children relocated to the San Jose, CA area in June 2016.