Senior Vice President, Customer and Partner Experience
Gilles Leyrat is Senior Vice President of Customer and Partner Experience, part of Cisco's Global Business Services group. With operational responsibility for engagement with Cisco's customers, partners, and sales his goal is to be the execution hub for all Cisco solutions while delivering the appropriate balance of optimization, high quality, and consistent services and make it easier for customers and partners to do business with Cisco.
During his time at Cisco, Leyrat has played an integral role in the transformation of Cisco's operations into a balanced direct and shared service model with improved productivity and efficiency for customers, partners, and sales in their procurement of Cisco products and services while operationalizing new business models. Prior to his current role, he served as Vice President of Cisco's Data Center/Virtualization Segment Operations group, working with people inside and outside the company to strategize and build an end-to-end operations model. He was responsible for the creation of policies, processes, systems, and tools needed to support operational capabilities in partnership with cross-functional teams.
Leyrat has extensive IT industry experience. Before joining Cisco, he served in a variety of global leadership roles with Hewlett-Packard, introducing a holistic approach to the company's operations. He also served as general manager of a software start-up company, developing computer-aided simulations for major manufacturers in the defense, automotive, and aerospace industries.
Leyrat holds a doctorate in ocean engineering from Florida Atlantic University as well as several advanced degrees in applied mechanical and materials engineering.