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VIDEO SERIES: True Stories of the Connected, FOCUS

True Stories of the Connected: Same Day Delivery

The Internet of Everything is connecting people, process, data and things every second of every day. In this episode of True Stories of the Connected, see how bike messengers on the streets of San Francisco are using mobile technology to navigate safely and quickly to deliver time sensitive cargo. #IoE

February 17 , 2014

Transcript (English)

Chris Snell: This is King Courier, also known as Careful Courier.  We are one of the few messenger services in San Francisco that's left that still use bike messengers, which is more of a dying breed.

TITLE CARD: True Stories of the Connected.

Chris Snell: The messenger service has evolved from delivering information - envelopes filled with spreadsheets - and more towards the lines of delivering things like blouses and food.  We have a client that delivers specialty caviar to high-end restaurants.

Jamie  O'Donnell: Jamie O'Donnell, Sales Manager, Tsar Niculai Caviar

Almost every night we'll get a call from a chef and they'll place their order.  We'll let Careful Courier know that they need to come pick up their caviar.  Caviar needs to be taken care of really well.  It's very fragile.  Needs to be kept at a certain temperature.

Chris Snell: The advantage of having a bike deliver it is that it's very fast. Before the Internet of everything, dispatchers could only handle 10 or 12 messengers at a time because of the constant verbal communications.  "Where are you?  How soon are you gonna make a delivery?"  Now due to our connected software, a dispatcher can handle 30 or 40 messengers.

TITLE CARD: By 2020, the Internet of Everything has the potential to connect 50 BILLION people, processes, data and things. 

Andrew Wayland, Bike Messenger: My dispatcher, he can see where I'm at via GPS.  The great thing about the job that it's always different and that every day brings a new challenge.  Aside from weather there's aggressive drivers.  I get honked at a couple times a day.

Edward Higgins, Chef de Cuisine, Bix The clock starts ticking.  Every second counts in terms of preserving the integrity and pristine quality of the ingredient.  And it really doesn't stop until it hits the plate.

Chris Snell: The next step for our connected technology is to be able to provide information about the status of a delivery seamlessly to anybody at any time.

Jamie O'Donnell: It would be great if there were some kind of automation built in where if the chef is running low on caviar we would know before they even had to place an order.

Edward Higgins : Perhaps there's a way where the shelf is intuitive and intelligent enough to understand when something is removed.

Chris Snell: In the future, in a more automated system, the stock would notice that it was running low and would then be able to send that information to a messenger service so that we could find its replacements.

Edward Higgins: They deliver it directly to me and I can go home an hour earlier every night.

Jamie O'Donnell: (LAUGHS) If the caviar itself could send a signal to the systems, that'd be great.  It would save me a lot of time to sell more caviar.

TITLE CARD: People. Process. Data. Things. CONNECTED. The Internet of Everything.

Related Tags: Internet of Everything , True Stories of the Connected , FOCUS , Mobility Focus

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