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PRESS RELEASE

Archipelago International and Cisco Transform the Hospitality Industry in Indonesia

The three ‘B's when choosing accommodation: Bed, Breakfast, Bathroom now includes a fourth ‘B': Broadband

JAKARTA, Indonesia – 11 December 2013 – Archipelago International, one of Indonesia's leading hospitality management companies, has implemented Cisco cloud networking solutions for wireless and wired network access for their guests as well as a scalable and effective dashboard to manage their rapidly expanding network.

Archipelago International operates more than 70 hotels and hospitality brands, such as Aston Hotels, Alana Hotels, Harper Hotels, Quest Hotels, Neo Hotels, Favehotel, and Kamuela Villas across Indonesia, the Philippines, and Malaysia.

The Cisco cloud architecture enables the business benefits of managing the network from a central platform, across hotels and using a web-based dashboard, resulting in significant, long-term labour savings. The Cisco solutions have been implemented in 70 Archipelago International hotels across Indonesia, and they serve 40,000 users per week. With reliable access to the Internet being a challenge, the inclusion of Cisco MX security devices offers smart load balancing. Actions like troubleshooting, diagnostics, VPN setup, and other routine daily management tasks are now performed from Archipelago International's headquarters in Jakarta, Indonesia.

With the Internet seen as a fourth utility and with the influx of consumer devices on the network, Archipelago International are able to utilise the web-based dashboard to identify and restrict traffic that is causing a bottleneck, detect usage at the device level, and manage access for those who are abusing the connection.

According to the Cisco® Visual Networking Index (2012–2017):

  • By 2017, there will be 593 million devices connected to the Internet in Indonesia (2.3 networked devices per person).
  • Indonesia's Internet traffic in 2017 will be equivalent to 3 billion DVDs per year, 231 million DVDs per month, or 316,495 DVDs per hour.
  • Internet video will grow 9-fold from 2012 to 2017, reaching 489 Petabytes per month of traffic by 2017 in Indonesia.
  • By 2017, the average Internet traffic in Indonesia will also reach 3 Tbps, the equivalent of 2,340,000 people streaming Internet HD video simultaneously.

Cisco cloud-managed networking solutions provide centrally managed, enterprise-class wireless, switching, and security from the cloud, giving network administrators visibility and control. Archipelago International achieved a reliable, easy-to-manage solution that provided cost savings, increased efficiency and maximised network up-time with the complete Cisco cloud-managed network.

Spokesperson quotes:

  • Jules Brooksfield, Vice President of Technology & Integration, Archipelago International

"After gaining the experience of running a couple dozen hotels on various technologies, I quickly realized that if I'm going to be managing hundreds of hotels, what matters most is the manageability of your network and bandwidth.  For example, there's no point in having a really strong Wi-Fi signal if you can't monitor and control how it's being used - one person can easily bring your hotel's bandwidth to its knees without these controls.  Furthermore, when it's your responsibility to maintain oversight of a large hotel chain across thousands of kilometers, with thousands of Wi-Fi access points and more than 40,000 people connecting to your network each week, having a system like Cisco cloud managed networking is critical.  With Cisco, we were able to increase our stability by load balancing multiple ISPs, quickly identify and fix Wi-Fi access points having a problem, do remote cable testing, cache frequently accessed resources, and setup new hotels in one day instead of 5 days because all the configuration settings are automatically downloaded from the cloud controller once a device is plugged in. Finally, because of  Cisco's amazing cloud managed monitoring and management features, we're able to quickly identify and fix nearly any network issue in any of our hotels from the comfort of our corporate office or at home; and that translates into a better internet experience for our guests and more productivity for our staff.."

  • Stuart Hendry, Managing Director for Cisco in Indonesia

"Indonesia's economic success is closely tied to the hospitality industry and according to research by HVS Global Hospitality Service, the number of tourists travelling Indonesia is expected to reach 400 million in 2023, which will require 800 new hotels and will create 200,000 new jobs. We're excited to see Archipelago International embrace the digital future, as Cisco predicts there will be 593 million networked devices in Indonesia by 2017 (2.3 per capita)."

About Archipelago International

Archipelago International is one of Indonesia's leading hotel operators with an underlying portfolio of more than 70 hotels and 12.000 rooms and a development pipeline exceeding 80 properties in Indonesia, the Philippines and Malaysia.

Archipelago-managed hotels operate under the hotel brands Grand Aston, Aston, Aston City, Alana, Harper, Quest, Favehotels, NEO and Kamuela, ranging from ultraluxurious private pool villas to serviced apartments and select service economy class hotels, thus offering Indonesia's vastest and most comprehensive hotel network.

About Cisco

Cisco (NASDAQ: CSCO) is the worldwide leader in IT that helps companies seize the opportunities of tomorrow by proving that amazing things can happen when you connect the previously unconnected. For ongoing news, please go to http://thenetwork.cisco.com. Cisco products are supplied in Indonesia by the channel partners of Cisco Systems International B.V. and Cisco International Limited, each being a wholly owned subsidiary of Cisco Systems, Inc.

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Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

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