Debbie Dunnam is Senior Vice President of Americas Services at Cisco Systems. She leads a diverse and integrated team of over 700 employees responsible for the growth of Services revenue in the Americas. Her team focuses on developing client relationships and ensuring our customers and partners are successfully leveraging Cisco solutions.
Debbie's collaboration with key functional groups across Cisco Services, Worldwide Sales, Operations, Marketing and Finance has allowed her to not only effectively drive significant growth in services and partner sales across the United States, Canada and Latin America, but has also generated innovative solutions for Cisco's customers and partners.
With more than 25 years in diverse leadership roles at Cisco and other leading IT companies, Debbie brings a wealth of experiences and perspectives into her roles. She has a unique balance of operational excellence, ability to focus on customer experiences, and an understanding of how to deliver value to partners; this combination has resulted in tremendous impact and growth in business revenue and has been key to her success leading sales, operations and marketing teams.
Previously at Cisco, Debbie led the Go-To-Market Shared Services and Worldwide Customer Operations teams. The combination of both roles showcases Debbie's ability to lead and direct her teams to optimize the business while delivering a premium experience to Cisco's customers and Partners.
In her role leading Go To Market Shared Services, she and her team created and executed global processes designed to maximize efficiency and drive optimization, while delivering high-quality, consistent service that makes it easier for customers, partners and sales teams to do business with Cisco. In her role leading Worldwide Customer Operations, Debbie and her team focused on delivering a differentiated experience to customers and partners through a shared service model.
She has also led Cisco Services Sales in the US Enterprise, Commercial and Canada customer base, the Inside Services Sales team, and the US Services Partner team. In these roles, she aligned Cisco's architectural plays with customer business architectures, improved the organization's overall interlock and process efficiencies, and worked with more than 12,000 partners to extend Cisco's reach.
Through numerous initiatives, forums and leadership committees with Cisco, Debbie has driven and sponsored key strategic initiatives for the company, including innovative partner programs and Cisco's Smart Services. She is also a strong advocate of inclusion and diversity activities both within the company and in her community and speaks often about her experiences and insights on women's leadership.
Debbie has also held numerous leadership positions in other leading companies including Digital Equipment Corporation, Compaq, HP, Dell and The Staywell Company, with exposure to Healthcare, Education, Oil and Gas, Manufacturing and IT industries. From building a comprehensive business plan, to creating and driving marketing campaigns, to integrating and aligning multiple organizations, her creativity, business acumen and focus on excellences proves she can and will drive results and business impact in every role she embraces.
She holds a bachelor's degree in business administration from Northwood University in Michigan, and lives in Austin, Texas.