Full Story Full Story


Cisco Advanced Technologies Help Foster Development of Macau's Gaming and Hospitality Industry

Setting New Benchmark for a Connected Hotel Infrastructure

HONG KONG, September 23, 2008 - Cisco today announced that MGM Grand Macau, a leading hotel resort, is deploying Cisco® advanced technologies to help improve the guest experience, increase staff productivity and reduce operational expenses. This deployment also sets a new paradigm for the service standards and operational efficiencies of Macau's gaming and hospitality industry, thus helping raise the competitiveness of this key component in the sustainable development and betterment of the city.

MGM Grand Macau employs a wide range of Cisco's IP networking and wireless solutions in order to offer an outstanding level of service and create a better and more personalized experience for guests and visitors. The Cisco solutions deployed in MGM Grand Macau encompass IP Unified Communications (IPUC) and a comprehensive range of wireless, security and data center technologies.

Daily administration and operation of a next-generation casino and hotel resort depends highly on a mission-critical, high performance, and applications friendly network infrastructure. Cisco's IP networking and wireless solutions integrate data, voice and video with various convergence applications and are tailored to address the needs of casinos and hotel resorts today. With Cisco's advanced technologies, staff members are able to use the wireless IP phones anywhere in the complex, which significantly improves internal communications and increases productivity. The network also streamlines the administration and operation of the hotel resort with a job dispatch function enabled by Cisco IP Contact Center (IPCC) Express with Cisco IP phones.

With a Cisco IP phone, guests can benefit from an array of multimedia and interactive services in their rooms, enjoying the highest levels of personalized services as well as easier access to and better control over their personal and business communications. With Cisco IP phones in the guest rooms, guests will find information such as weather updates, room information, hotel facilities, unified messages, billing information and channel information, as well as wake-up call, restaurant reservation and email services, at their fingertips. The hotel's "Virtual Butler" service helps enable guests to adjust and control air conditioning, lighting, curtains and room access via their IP phone. The high-speed wireless Internet access throughout the hotel resort complex, which is supported by Cisco's networking infrastructure, also allows guests, visitors and staff to move around freely and enjoy Internet access at any time and anywhere.

The network infrastructure supported by Cisco provides scalability and flexibility for future upgrades and business expansion. MGM Grand Macau will continue to broaden its IT portfolio, with plans to deploy Cisco's IP Interoperability and Collaboration System (IPICS). With IPICS, MGM Grand Macau will be able to improve response time for better incident management and day-to-day operations across departments, with faster incident notification and messaging via the network platform throughout the hotel resort area.

"Cisco is delighted to collaborate with a visionary and leading hotel resort like MGM Grand Macau to establish a pioneering model for business transformation that helps maintain the competitiveness of the gaming and hospitality industry in Macau," said Barbara Chiu, general manager, Cisco Hong Kong and Macau. "With our vision for next-generation properties and our commitment to playing a role in supporting the economic development of Macau, Cisco Connected Hotel, our comprehensive suite of world-class IP and wireless networking solutions, will continue to help hotel resorts build a pervasive platform for business and human communications that provides a better environment and creates a highly personalized experience for each guest."

About Cisco Systems

Cisco (NASDAQ: CSCO) is the worldwide leader in networking that transforms how people connect, communicate and collaborate. Information about Cisco can be found at http://www.cisco.com. For ongoing news, please go to http://newsroom.cisco.com. Cisco equipment in Hong Kong and Macau is supplied by Cisco Systems International BV, a wholly owned subsidiary of Cisco Systems, Inc.

# # #

Cisco, the Cisco logo and Cisco Systems are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. This document is Cisco Public Information.

Web Content Display Web Content Display


Web Content Display Web Content Display

The Network is offering Google Translate in an effort to more easily share our content with a global audience. As these are free, machine translations, we cannot verify that all translations are accurate.


Web Content Display Web Content Display

Web Content Display Web Content Display

Stay Connected

Web Content Display Web Content Display

Web Content Display Web Content Display