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PRESS RELEASE

Cisco Systems to Acquire WebLine Communications

Internet-Based Communications Software Extends Web Collaboration and Email Management to Customer Support and E-Commerce Solutions



SAN JOSE, Calif. -- September 22, 1999 -- Cisco Systems, Inc. today announced a definitive agreement to acquire privately-held WebLine Communications of Burlington, MA. WebLine is the leading provider of customer interaction management software for Internet customer service and e-commerce. This acquisition underscores Cisco's commitment to the New World communications network of integrated data, voice and video and strengthens its strategy to create an open software platform for enterprise and service provider customers.

Under the terms of the agreement, Cisco common stock worth $325 million will be exchanged for all outstanding shares, warrants and options of WebLine. The acquisition will be accounted for as a pooling of interests and is expected to close in the second quarter of Cisco's fiscal year 2000. This acquisition has been approved by the board of directors of each company and is subject to various closing conditions including approval under the Hart-Scott-Rodino Antitrust Improvements Act.

WebLine's products include web collaboration and email management tools. The web collaboration tool allows multiple parties to work collaboratively over the Internet. This software facilitates two-way information sharing of web pages, forms, applications or voice calls using a web browser. In a customer service scenario, the software works by synchronizing the web pages of both the customer and the customer service agent enabling them to work collaboratively to solve a problem. As an example of an e-commerce infrastructure application, the web collaboration tool allows people in separate locations to shop collaboratively over the Internet. The email management tools will allow large businesses to effectively manage customer contact emails in a uniform manner. The software tracks incoming customer emails similar to tracking phone calls in a customer service center and manages the routing and response process.

This acquisition complements the earlier acquisition of GeoTel. WebLine's products will be integrated with GeoTel's suite of distributed call center products. This acquisition expands Cisco's application platform to bring Internet-based technology to customer support environments.

WebLine was founded in 1996. The 120 employees will be lead by CEO Dan Keshian and will become part of the Applications Technology Group headed by Senior Vice President John Thibault. Based in Lowell, MA, the Applications Technology Group develops infrastructure applications to enable Cisco partners and customer to create solutions based on open Internet standards.

Cisco Systems

Cisco Systems, Inc. (NASDAQ:CSCO) is theworldwide leader in networking for the Internet.

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This release may contain projections or other forward-looking statements regarding future events or the future financial performance of the Company that involve risks and uncertainties. Readers are cautioned that these statements are only predictions and may differ materially from actual future events or results. Readers are referred to the documents filed by Cisco with the SEC, specifically the most recent reports on Form 10-K and 10-Q, which identify important risk factors that could cause actual results to differ from those contained in the forward-looking statements, including risks associated with acquisition strategy, dependence on new product offerings, competition, patents, intellectual property and licensing, future growth, rapid technological and market change, manufacturing and sourcing risks, Internet infrastructure and regulation, international operations, volatility of stock price, financial risk management and potential volatility in operating results, among others.

Cisco, Cisco IOS, Cisco Systems, Catalyst, and the Cisco Systems logo are registered trademarks of Cisco Systems, Inc. in the U.S. and certain other countries. All other trademarks mentioned in this document are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any of its resellers. (9907R)

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