Voxeo Provides Managed Infrastructure for Deploying Voice Applications as a Cisco Powered Network
Voxeo Delivers Increased Availability and Reliability for Voice Applications to the Enterprise Market
SCOTTS VALLEY, Calif., June 25, 2001 - Voxeo Corporation today announced that its managed infrastructure for deploying voice applications delivers increased availability and reliability for the enterprise market as a Cisco Powered Network. Using standard Internet technologies and speech-recognition platforms, Voxeo enables businesses to cost-effectively connect customers and employees to applications, ranging from daily communications to business-critical information, using any telephone. In addition, Voxeo today announced it has received Cisco's IP Telephony Designation, which is part of the Cisco Powered Network Program, (see "Cisco Announces IP Telephony Services Designation within the Cisco Powered Network Program," June 25, 2001).
By utilizing market-leading Voice over Internet Protocol (VoIP) gateways from Cisco, including their 5300 series, Voxeo bridges the telephone network and the Internet to provide customers with a managed infrastructure for outsourcing their VoiceXML applications. Additionally, Voxeo is implementing the Cisco Intelligent Contact Management (ICM) platform to offer enterprises call center integration solutions with mission-critical reliability for customer interaction. Voxeo's customers can deploy a wide variety of applications, including: Interactive Voice Response (IVR) solutions, call center integration, supply chain management, enterprise resource planning (ERP), and customer relationship management (CRM). Voxeo's network enables enterprises to cost-effectively deploy and manage these types of voice applications as an alternative to managing premise-based hardware and software.
"Cisco is the worldwide leader in networking technologies for the Internet. By implementing their proven technologies along with emerging standards, Voxeo has successfully deployed a carrier-class infrastructure that dramatically increases network availability and reliability for voice applications," commented Voxeo president and CEO Nancy Faigen. "Voxeo's unique architecture allows us to provide our customers with the reliability they demand at a reduced cost."
"Cisco's IP Telephony solutions allow service providers to cost-effectively and rapidly deploy new services," said Kevin Outcalt, senior director of the Cisco Powered Network Program. "Cisco developed this designation to identify and assist service providers that want to offer IP Telephony solutions to differentiate themselves in an increasingly competitive marketplace. All Cisco Powered Network program members agree to maintain high levels of network quality and customer satisfaction."
The Cisco program enables IP Telephony Services-qualified Cisco Powered Network members such as Voxeo to offer innovative services and achieve economies of scale by harnessing the power of Cisco's IP Telephony solutions. It also allows them to capitalize on Cisco's expertise, industry leadership, and unparalleled marketing tools and resources. The Cisco Powered Network mark assures users of the service of the highest standards of reliability and security.
About Voxeo Corporation
Voxeo Corporation provides a managed infrastructure for deploying voice applications that enables businesses to connect customers and employees to applications, ranging from daily communications to business-critical information, using any telephone. Voxeo's customers can deploy a wide variety of VoiceXML applications, including: Interactive Voice Response (IVR) solutions, call center integration, supply chain management, enterprise resource planning (ERP), and customer relationship management (CRM). Voxeo's unique architecture enables enterprises to cost-effectively deploy and manage these types of voice applications as an alternative to managing premise-based equipment. Voxeo was founded in 1999 and is headquartered in Scotts Valley, California. For more information, please visit www.voxeo.com.
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