Cisco Announces IP Contact Center Express Specialist Certification
SAN JOSE, Calif., March 29, 2005 - Cisco Systems® today announced the IP Contact Center Express Specialist certification, the latest focused certification to be offered as part of the Cisco Career Certifications program. The new certification was created in response to heightened customer and channel partner demand for knowledgeable network professionals who can successfully plan, install, configure, troubleshoot and manage Cisco's IP Contact Center (IPCC) Express Edition.
"The rise in demand for focused certifications in IP communications is in step with market trends," said Don Field, director of certifications at Cisco. "We're pleased to extend our certifications to support the growing partner and customer interest in IPCC Express Edition."
Cisco's IP Contact Center Express Edition provides a feature rich, tightly integrated automatic call distributor (ACD), Interactive Voice Response (IVR) services, and computer telephony integration (CTI) on a single platform, allowing organizations to significantly reduce operating costs while improving customer satisfaction and loyalty.
Earning an IP Contact Center Express Specialist certification requires holding an active Cisco associate-level CCNA® certification and passing one additional exam. To help candidates prepare for the exam, the IPCC Express and IP IVR Deployment (CRSD) Version 3.5 course covers planning and designing an IPCC Express deployment; installing the IPCC Express software; building self service work flows, call routing and queuing logic; configuring agent skills and supervisor teams; creating agent screen pops; integrating to CRM databases, setting up silent monitoring and recording; generating reports; and troubleshooting. In addition to CCNA, the following course and exam comprises the IPCCX certification:
- 642-161 IPCCX- IPCC Express and IP IVR Deployment (CRSD) v3.5
Training and Availability
Authorized Cisco training is available from a global network of Cisco Learning Partners and the Partner E-Learning Connection. For complete details on the requirements for the IPCCX, CCNA, and other Cisco certifications, visit www.cisco.com/go/certifications. To find a course offered by authorized Cisco Learning Partners, use the Learning Locator at www.cisco.com/go/class_locator.
Training may be purchased using Cisco Learning Credits, an easy method of payment for Cisco authorized training, redeemable through participating Cisco Learning Partners worldwide. For information about Cisco Learning Credits, visit www.cisco.com/go/learningcredits.
About Cisco Systems
Cisco Systems, Inc. (NASDAQ: CSCO) is the worldwide leader in networking for the Internet. Information about Cisco can be found at http://www.cisco.com. For ongoing news, please go to http://newsroom.cisco.com.
Cisco, Cisco Systems, the Cisco Systems logo, CCIE, CCNA, and Cisco IOS are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.
Most Recent NewsCisco Completes Acquisition of Ubiquisys
The Network Week in Review and Look Ahead: May 20-24
Goldman Sachs and Cisco to Host Conference Call on Cisco's Cloud Computing Strategy