Cisco Launches First Chinese Language Web Site for Customer
Support
Direct connection to the PRC's national Internet backbone ensures fast,
inexpensive access
SAN JOSE, Calif. - August 30, 1996 - Strengthening its service
operations in the People's Republic of China (PRC), Cisco Systems, Inc. has
unveiled the PRC's first Chinese language World Wide Web (WWW) customer
support site.
The new Cisco Connection Online (CCO) site, based in Beijing,
offers users in the PRC free access in their own language to the same
information and services available to Cisco customers globally. By
connecting the CCO site directly to CHINANET, the PRC's national Internet
backbone, Cisco has eliminated the expense of toll charges typically
incurred by PRC users when accessing Internet sites outside the country.
"Cisco Connection Online gives our customers easy access to the
information and tools they need to support and grow their internetworks,"
said Gary Daichendt, Cisco's vice president of Intercontinental Operations.
"Locating a server in the PRC will enable customers in China to access CCO
easily without paying costly international telephone charges."
Employing the latest technology, CCO offers extensive online
customer support. The service uses an intuitive Chinese language user
interface and powerful interactive database that is expected to resolve
more than 75 percent of all common network issues and problems experienced
by Cisco customers.
Available 24 hours a day, seven days a week, information at the new
site includes: technical troubleshooting tools, order-status information,
product pricing and configuration tools, software updates and upgrades,
software release notes, product specifications, support service options,
new product announcements, training programs and seminar schedules. CCO
provides two layers of access. The first layer, available to anyone,
offers general information about Cisco's product and solution offerings.
The
second layer, available to
registered customers and partners, provides
specific information for diagnosing and resolving network problems,
configuring and purchasing products, sharing information with other
customers and many other services.
With Layer Two access, customers can communicate and interact with
Cisco's technical staff worldwide. Easy-to-use forms and file-drop
facilities connect users with Cisco's Technical Assistance Centers (TACs).
Cisco's Asian TAC is based in Sydney, Australia, and is staffed by
Cisco
Certified Internetwork Experts (CCIE)
experienced in handling inquiries in
a variety of Asian languages, including Chinese.
"One of the great advantages of CCO is the up-to-date information
it provides," said William Messer, Cisco's managing director for North
Asia. "All Cisco material is typically available online at the time of
public release, with hundreds of new documents added or updated each month,
making CCO an ideal tool for both network managers and technical staff.
And CCO is merely one example of Cisco's wide array of comprehensive
service and support solutions," said Messer. "From seminars to training,
installation services to self-maintenance programs and on-site service
options, no other internetwork supplier can match the technical support
Cisco offers."
Cisco Systems (NASDAQ:CSCO) is the
leading global supplier of
internetworking solutions
for corporate intranets and the global Internet.
Cisco's products -- including
routers,
LAN and WAN
switches, dial-up access
servers and
network management software -- are integrated by
Cisco IOS(tm)
software to link geographically dispersed LANs, WANs and IBM networks.
Company news and product/service information are available at World Wide
Web site
http://www.cisco.com.
Cisco is headquartered in San Jose, Calif.
Posted: Wed Sep 4 16:17:41 PDT 1996
