Cisco Field Notices

(Cisco VPN 3000 Series Concentrators) Field Notice: Expired FN - 20693 - Insufficient Memory Causes the CVPN3005 to Continuously Reboot

Thu, 08 May 2008 12:01:24 PDT

(Cisco 7500 Series Routers) Field Notice: FN - 62773 - RSP4 , RSP8, RSP16 Unable To Read PCMCIA ATA Flash Disk - Data Loss or System Boot Hang - Replace Flash Card

Thu, 08 May 2008 11:01:33 PDT

This issue affects a specific subset of the PCMCIA ATA Disks and Compact Flash cards that were installed in specific Cisco routers manufactured between May 2005 and October 2006. Cards shipped individually as spares over that same time span may also contain one of the affected units. This issue has been linked to a component manufacturing problem. The root cause was identified and appropriate steps taken to resolve the problem. Product impact varies due to different flash memory access methodologies and use patterns. Some products may be able to mitigate the potential effect by re-writing affected memory areas at specific intervals. This feature does not work with all products, so please check work around section for availability and specific instructions.

(Cisco Billing and Measurements Server) Field Notice: Expired FN - 28375 - Billing and Measurements Server (BAMS)- Rollover to January 1, 2004 Generates Errors in Processing Data

Wed, 07 May 2008 09:01:40 PDT

(Cisco Personal Assistant) Field Notice: Expired FN - 23474 - Unable to Access TUI Features after PA 1.3(4) Upgrade

Wed, 07 May 2008 09:01:40 PDT

(Cisco PGW 2200 Softswitch) Field Notice: Expired FN - 28375 - Billing and Measurements Server (BAMS)- Rollover to January 1, 2004 Generates Errors in Processing Data

Wed, 07 May 2008 09:01:40 PDT

(Cisco Unified CallManager) Field Notice: Expired FN - 23474 - Unable to Access TUI Features after PA 1.3(4) Upgrade

Wed, 07 May 2008 09:01:40 PDT

(Cisco Secure Access Control Server for Windows) Field Notice: FN - 63058 - ACS 1113 Appliance Losing Its IP Address Upon Reboot - Please Download Patch to Resolve

Wed, 07 May 2008 08:01:42 PDT

Upon a reboot, the CS ACS 1113 Appliance will not retain the previously configured IP for its Network Interface Card. The user will have to configure the address each time.

(Cisco CRS Series Routers) Field Notice: FN - 63046 - CRS - 10C768-POS-SR Cards May Experience Bit Error Rate (BER) Incidents Due to Onboard Short - Upgrade Program Available

Tue, 06 May 2008 12:01:18 PDT

OC768 cards operating on the CRS-1 chassis may encounter intermittent burst BER events several months after installation due to dendrite growth. A dendrite is a crystal with a tree-like branching structure that is formed when a metal, or an alloy of multiple metals, in liquid form freezes. Packaging contamination can allow molding compounds to absorb moisture through the package body and between the lead frame molding compound interface causing dendrite formation. Combined with moisture, this results in a lowering of resistance between tracks and pads and can lead to metal corrosion.

(Cisco uBR10012 Universal Broadband Router) * Expired * Field Notice: uBR-RF-SW (N 1 Switch) Firmware Upgrade to Version 2.5 to Enable Setting of Default Gateway for Remote Software Upgrades

Tue, 06 May 2008 12:01:03 PDT

(Cisco 10000 Series Routers) Field Notice: FN - 63091 - ESR PRE2 switchover without log event - PCMCIA Flash Card fault - Hardware - Fix on Failure

Tue, 06 May 2008 11:01:20 PDT

The Active PRE2 may reset under heavy read-write load, causing fail over to the Standby PRE2 without a crash info file.

(Cisco Security Agent) Field Notice: FN - 62512 - Cisco Security Agent (CSA) Software Deferral Advisory Notice for Versions 4.0.3.xxx

Wed, 30 Apr 2008 17:01:21 PDT

CSA versions 4.0.3.xxx are subject to defect CSCsf07882. There is approximately 20 seconds during bootup when the PC is open to port scans and Nessus indicates that port 139 is open. Versions 4.5.x and later do not have this vulnerability.

(Cisco 7800 Series Media Convergence Servers) Field Notice: FN - 63112 - MCS-7816-H3 Hard Drive Write Cache Setting Can Cause High CPU on VOS-based Systems

Tue, 29 Apr 2008 23:01:51 PDT

On MCS-7816-H3 servers, with BIOS versions before Version W04 Release Date: 04/03/2008, the Hard Drive Write Cache setting did not take effect. The end result was the drive's write cache was disabled.

(Cisco MDS 9500 Series Multilayer Directors) Field Notice: FN - 63099 - MDS9000 - Generation 1 Modules May Reload During a Non-disruptive SAN-OS Upgrade Due to Compact Flash Being Unable to Partition for New Code - Issue Has Been Addressed for Upgrades from SAN-OS 3.3.1 or Higher Releases

Mon, 28 Apr 2008 15:01:24 PDT

Under certain circumstances, generation 1 modules DS-X9016, DS-X9032,DS-X9032-SSM and DS-X9302-14K9 may reload during a SAN-OS upgrade, due to Compact Flash being unable to partition for new code.

(Cisco Unified Contact Center Express) Field Notice: Expired FN - 27035 - Integrated Contact Distribution (ICD) Agents Stuck in RESERVED State With IP Contact Center (IPCC) Express

Mon, 28 Apr 2008 12:01:36 PDT

(Cisco Unified Contact Center Express) Field Notice: Expired FN - 28275 - New Install of Cisco IP Contact Center (IPCC) Express or IP/IVR 3.1(2) Fails to Display The AppAdmin Screen on The New MCS Servers

Mon, 28 Apr 2008 12:01:36 PDT

(Cisco BPX/IGX/IPX WAN Software) Field Notice: Expired FN - 28355 - CSCea41956 Causes Standby Broadband Controller Card (BCC) or Network Processor Module (NPM) to go to Cleared State

Fri, 25 Apr 2008 17:01:30 PDT

(Cisco IGX 8400 Series Switches) Field Notice: Expired FN - 27995 - Some Universal Router Modules (URMs) Were Shipped With Defective Bus B Circuitry

Fri, 25 Apr 2008 15:01:30 PDT

The IGX8400 supports 4 cell buses for passing data. Most of the cards in the IGX8400 use Cell Bus 1, exclusively, for passing data. Some cards, such as the IGX-URM, IGX-UXM and IGX-UXME use additional cell lane buses two, three and four. In addition to Cell Buses one through four, there is a fifth cell bus, Cell Bus R, used for redundancy when Cell Bus one fails. Cell Buses two through four are not protected by Cell Bus R. Besides the cell buses, the IGX8400 also has control and clock buses named A and B. In this irregularity, the Universal Router Module (URM) connections fail when using Bus B. The loss of the B Bus control and clocking causes data to fail to pass to cell buses.

(Cisco 10700 Series Routers) Field Notice: * Expired * FN - 27495 - High Pitched Humming Sound From Cisco10720-DC

Fri, 25 Apr 2008 12:01:24 PDT

It has been found that a certain capacitor used in the DC power supply can cause the supply to emit a high pitched sound under some situations. This sound is different than what may normally be heard from a power supply, and the intensity of the sound is based on the load of the power supply. Under a no load condition, the sound in the high frequency range has the highest audible noise. This issue occurs only with capacitors provided by one vendor and not all units emit sound at the same level. In all cases, the sound is still well within the allowed specifications of noise radiation for the system. Also, the reliability of the power supply is not reduced in those supplies which emit this sound. Manufacturing has discontinued use of capacitiors from this vendor.

(Cisco 7200 Series Routers) Field Notice: Expired FN - 28135 - Under Rare Circumstances, NPE-G1 May Experience Difficulty During Reboot

Fri, 25 Apr 2008 00:00:00 PDT

(Cisco IOS Software Releases 12.0 S) Field Notice: Expired FN - 23074 - IOS Accepts Wrong ICMP Redirects

Thu, 24 Apr 2008 00:00:00 PDT

(Cisco Versatile Interface Processors) Field Notice: VIP2-40/50 Component Compatibility Issue Results in Timing Problems

Thu, 24 Apr 2008 00:00:00 PDT

(Cisco 10000 Series Routers) Field Notice: Expried FN - 23155 -DS3 Controller Down or Bouncing on ESR-6CT3

Thu, 24 Apr 2008 00:00:00 PDT

(Cisco 7500 Series Routers) Field Notice: VIP2-40/50 Component Compatibility Issue Results in Timing Problems

Thu, 24 Apr 2008 00:00:00 PDT

(Cisco IOS Software Releases 12.1 Special and Early Deployments) Field Notice: Expired FN - 23074 - IOS Accepts Wrong ICMP Redirects

Thu, 24 Apr 2008 00:00:00 PDT

(Cisco WAN Switching Modules) Field Notice: Expired FN - 19331 - IGX-URM IOS Incompatibility May Prevent Bootup

Thu, 24 Apr 2008 00:00:00 PDT

This anomaly is caused by an uninitialized field which causes IPC communications to fail.

(Cisco Unified CallManager) Field Notice: Expired FN - 21533 - Applying CallManager Operating System Patch on an SPE310 with Unity Causes Unity to Stop

Wed, 23 Apr 2008 10:01:36 PDT

(Cisco ICS 7700 Series Integrated Communication Systems) Field Notice: Expired FN - 21533 - Applying CallManager Operating System Patch on an SPE310 with Unity Causes Unity to Stop

Wed, 23 Apr 2008 10:01:36 PDT

(Cisco Unity) Field Notice: Expired FN - 21533 - Applying CallManager Operating System Patch on an SPE310 with Unity Causes Unity to Stop

Wed, 23 Apr 2008 10:01:36 PDT

(Cisco Secure Access Control Server Solution Engine) Field Notice: Expired FN - 27615 - Cisco Secure Access Control Server (ACS) Solution Engine Version 3.2.1 Vulnerability and Mitigation Plan

Tue, 22 Apr 2008 15:01:38 PDT

The following unattended User Datagram Protocol (UDP) ports on Cisco Secure ACS Solution Engine version 3.2.1 were exposed to the Blaster and Nachi worms: UDP Port 135 - used by Microsoft RPC service UDP Port 137 - used by NetBIOS Name Service UDP Port 138 - used by NetBIOS Datagram UDP Port 445 - used by the File and Printer Sharing for Microsoft Network and the Client for Microsoft Network services on the ACS Appliance. Cisco Secure ACS Solution Engine Hotfix KB824146 will resolve this exposure by both applying the patch from Microsoft MS03-039, which supersedes patch MS03-026, and adds additional security measures for the underlying operating system by disabling UDP ports 137, 138, and 445. The Hotfix will as well uninstall the "File and Printer Sharing for Microsoft Network" and the "Client for Microsoft Network" services on the Cisco Secure ACS Solution Engine. Note:The Hotfix will leave UDP port 135 open, which is required by the MS RPC service. However, Microsoft MS03-039 will prevent the Blaster and Nachi worms from infecting the ACS Solution Engine through this port.

(Cisco 7800 Series Media Convergence Servers) Field Notice: FN - 63042 - MCS-7835-H2, MCS-7845-H2 - Random Failures of HP 72GB and 146GB 10K SAS Hard Drives - Firmware Upgrade Required

Tue, 22 Apr 2008 13:01:39 PDT

Certain Firmware versions on the 72GB and 146GB 10K SAS Hard Drives that can reside in MCS-7835-H2 and MCS-7845-H2 servers can become inaccessible during normal operation.

(Cisco Customer Voice Portal) Field Notice: FN - 63117 - Cisco Enterprise and Hosted Contact Center Products Notice for Microsoft April 2008 Security Updates

Fri, 18 Apr 2008 16:01:27 PDT