Unity Express Hot Issues from Cisco TAC

udp port locked in CUE , Fixed CSCsk73870

Symptom: can't record VM while CUE 3.0(x) running several days with CCM
Conditions: under normal condition, the udp port will be locked in CUE
Workaround: reload the CUE module.

CUE messages stuck in the notification queue . , Fixed CSCsh34819

None Basic Description No e-mails notifications are received from Cisco Unity Express. Reload of CUE starts sending and receiving new mails however old messages get stuck in the queue.
Workaround One workaround is to disable message notification on a system wide basis and enable it again. If this does not work, take a backup of both data and config and restore it back right away. Reloading clears the queue as the queues do not get backed up.

CUE sends "551 5.6.1 Media not supported" for onramp fax , Fixed CSCsy29732

Symptom: CUE will send "551 5.6.1 Media not supported" back to an IOS gateway when receiving a fax from a gateway that has the fix for CSCsu59847. CSCsu59847 is first fixed in 12.4(20)T2, 12.4(22)T1, 12.4(24)T, and 12.4(11)XW10.
Conditions: This only happens when an IOS GW, running an IOS with the fix for CSCsu59847, tried to send an onramp (T.37) fax to a CUE user.
Workaround: Load an IOS version that doesn't include CSCsu59847.

Phone displays Error 500: Internal Servlet Error , Fixed CSCsy21716

Symptom: The CUE can get into a state while using VoiceView Express to access voicemail where, after pressing 1 for the Inbox, the phone displays an Error 500 : 'Location:/voiceview/WEB-INF/screens/phoneobjects/CiscoIPPhonelconFileMe nu.jsp Internal Servlet Error: javax.servlet.ServletException org.apache.jasper.runtime.PageContextlmpl.handlePageException (Unknown Source).... The user is able to listen to voicemail through TUI, but VVE access to voicemail will not work.
Conditions: This was found while performing stress-type testing of the VVE interface on the phone. Steps used to produce this: 1. press the services button on the phone and log into VVE. 2. select 1 for Inbox 3. press the services button again and log into VVE 4. select 1 for Inbox 5. rapidly repeat above steps
Workaround: A reload of the CUE module will correct this condition.
Further Problem Description: None

CUE : Live Record intermittent failure , Fixed CSCsz06536

Symptom: Cisco Unity Express (CUE) sometimes fails to record Live Record conversation. There are three parts in Live Record (before conference, during conference, after conference). One or more parts may be missing.
Conditions: CUE is integrated with Cisco Unified Communications Manager. CUE Version : 7.0(1), 7.0(2), 3.2(2)
Workaround: There is no workaround.

CUE Name info for Voicemail notification , Open CSCsq21375

Description: Voice mail notification shows calling number in the subject line for the external users while shows name for the internal users. This is an enhancement defect. Version Found: CUE version 2.3 Process to Replicate: Voice mail notification doesn't display the name of the PSTN users when the voicemail caller id is enabled, instead displays "Message from:" the PSTN number. When voice mail caller id is disabled this would display "unknown sender" .Voice mail notification would display the name information for the internal users. Customer requirement is that notification would display name like the internal users. Work Around: None

Voicemail mask not applied calls forwarded to CUE/JTAPI endpoints UCM 6 , Fixed CSCta17807

Symptom: Voicemail mask not applied to calls forwarded to CUE/JTAPI endpoints with CUCM 6.1
Conditions: Interworking with CUCM 6.1, the voicemailbox mask is not applied to calls
Workaround: A second extension may be used by making the "extension" one number and the E.164 number another
Further Problem Description:

Make notifications for Live Recorded messages configurable , Fixed CSCsm55759

Problem: ======== Live recorded messages do not trigger notification. Symptom: ========= No notification for Live Recorded messages. CUE version 3.X
Workaround: ========== none
Further Description: ================ This feature has been adding since CUE 7.0. By enabling "Enable system-wide notification for live recording" option, CUE can send notification.

System request user to reset pin everytime after "Enable expiry" enabled , Fixed CSCsy60709

Symptom: Users are informed their PIN has expired and must be reset every time they access voicemail.
Conditions: - When "security pin expiry" feature is enabled on CUE voicemail mailboxes. - Expiry is set to >= 25 days - CUE version 7.0.1 and 7.0.2
Workaround: - Disable "security pin expiry" feature or set expiry to <= 24 days
Further Problem Description: Procedure to reproduce the issue: 1. Initialize the CUE system with version 7.0.1 or 7.0.2 2. enable "security PIN expiry" feature: Configure > User Defaults >Enable expiry (days) to a value >= 25 3. reset pin under cli by issue command "username <> pin <> 4. access voice mail, system request to change Pin. reset pin via phone 5. access voice mail, system request to change pin again.

Playback and Recording messages may fail through VoiceView , Fixed CSCsm35448

Symptom: Playback and recording may fail through VoiceView.
Conditions: When a user plays a message on voiceview, the phone may play silence and not terminate the playback. At other times, it might show an IOException.
Workaround: Downgrade the phone firmware to 8.3.1 or earlier.
Further Problem Description: Due to changes in phone firmware XML strictness, some of VoiceView requests are not processed.

JTAPI deadlock on port state change , Fixed CSCsw94275

Symptom: One or more of the following: * Spontaneous reload. * CLI hangs when certain JTAPI commands are issued, e.g. show ccn call application all. * MWI stops working.
Conditions: More likely to happen if a CTI port is assigned specifically to MWI (with the ctiport CLI command). It can happen without it too, though. Happens during CTI port or route point state changes, e.g. during initial registration. Hence is frequently seen during startup.
Workaround: There is no sure workaround but removing the ctiport config makes the problem less likely to occur.
Further Problem Description: The problem is due to a potential for deadlocks when the JTAPI library delivers multiple events to CUE in parallel. These events include notifications that CTI ports and route points have gone into or out of service or that they have been registered or unregistered. The bug is subject to timing randomness and so can be difficult to reproduce.