CME Hot Issues from Cisco TAC

Memory leak due to Skinny Msg Serve process , Fixed CSCsz23698

Symptom: Memory leak due to the Skinny Msg Serve process.
Conditions: Observed on a C2851 running 12.4(22)T1.
Workaround: None.
Further Problem Description:

Memory leak on Presence Process 12.4(20)T , Fixed CSCsu73502

Symptom: Free memory is decreasing due to Presence Process
Conditions: Problem is experienced on a c2851 platform running c2800nm-spservicesk9-mz.124-20.T.bin The 12.4(20)T IOS version is bundled with CME 7.0
Workaround: None
Further Problem Description:

Calls on FXO port disconnect after hold and resumed via line button , Fixed CSCta02224

Symptom: A call is placed on hold from IP phone. If the user resumes the call by lifting the handset, THEN pressing the line button, the call will disconnect within 60 seconds. The precise time that it takes for the call to disconnect may vary (5-60 seconds) -Call comes in via FXO port, -User answers by lifting handset -User press 'hold' button and place handset onhook -User lifts handset THEN press the line button -Call drops after a few seconds.
Conditions: CME versions 7 and 7.1 IOS version 12.4(20)T and 12.4(24.6)T9 7960 phone load 8.0(5.0) DEBUG: Jun 2 17:05:27.160: Force ONHOOK Clean up phone 14 DN 19 chan 1(119) in state CONNECTED Jun 2 17:05:27.160: ephone-14[13/11]:UpdateCallState DN 19 chan 1 state 10 calleddn -1 chan 1 Jun 2 17:05:27.160: ephone-14[13/11]:Binding ephone-14 to DN 19 chan 1 s2s:0 Jun 2 17:05:27.160: ephone-14[13/11][SEP002155D49E80]:Set FAC enabled (0) and dial mode (4) Jun 2 17:05:27.160: DN 19 chan 1 End Voice_Mode Jun 2 17:05:27.160: SkinnyGetCallState for DN 19 chan 2 IDLE Jun 2 17:05:27.160: called DN -1 chan 1, calling DN -1 chan 1 phone -1 s2s:0 Jun 2 17:05:27.160: ephone-14[13/11]:CloseReceive Jun 2 17:05:27.160: ephone-14[13/11][SEP002155D49E80]:SkinnyStopMedia: Multimedia not active Jun 2 17:05:27.160: ephone-14[13/11]:StopMedia Jun 2 17:05:27.160: ephone-14[13/11]:SpeakerPhoneOnHook Jun 2 17:05:27.160: ephone-14[13/11][SEP002155D49E80]:Clean up activeline 1 Jun 2 17:05:27.160: ephone-14[13/11][SEP002155D49E80]:UpdateCallState unbind phone from DN 19 Jun 2 17:05:27.160: ephone-14[13/11][SEP002155D49E80]:CallPrompt line 0 ref 0: APAC Jun 2 17:05:27.160: ephone-14[13/11][SEP002155D49E80]:SkinnyCheckPendingCallBackPhone scan 6 lines Jun 2 17:05:27.160: SkinnySetCallInfoName calling dn -1 chan 1 dn 19 chan 1,calling [] called [] Jun 2 17:05:27.160: SetCallInfo DN 19 chan 1 is not skinny-to-skinny Jun 2 17:05:27.160: SkinnyStopDnRecallTimer: dn 19 chan 1 Jun 2 17:05:27.160: Skinny Call State change for DN 19 chan 1 CALL_END from CONNECTED pstn---fxo--cme---sccp--ip phone
Workaround: If the call is resumed by pressing the line button or resume before lifting handset, the call will not disconnect.

7914 fails to re-register after 'reset' is issued on CME 4.3 , Fixed CSCsw25514

Symptom: On CME 4.3/7.0, when issuing a 'reset' for a 7960 with a 7914 sidecar, the 7914 will fail to re-register to CME and will stay with all buttons red.
Conditions: This is observed on CME 4.3 and 7.0 for the 7960 with the 7914.
Workaround: Downgrade to 12.4(15)T7 (CME 4.1) where the issue is not seen. Another workaround is to rebuild the CNF files with the below commands. This will allow for the device to be reset a single time and register properly. Successive resets will fail until the CNF files are rebuilt again. CME#configure terminal Enter configuration commands, one per line. End with CNTL/Z. CME(config)#telephony-service CME(config-telephony)#no create cnf-files CNF files deleted CME(config-telephony)#create cnf-files Creating CNF files

CME 7.1- TOH played for incoming h323 call before media nego occurs , Open CSCta40916

Symptom: CME : IP phone when answered hears hold tone before getting proper media from the far end. Sometimes the call stays up; other times it drops with cause temp failure.
Conditions: CME receiving/sending H323 slow start call over IP.
Workaround: Use H.323 fast start.
Further Problem Description: Issue appears to be more visible in cause of slow WAN links (ex: Satellite links)

CCSIP_UDP_SOCKET leak in YB , Fixed CSCsv77588

Symptom: A Cisco router configured for SIP may leak memory in the CCSIP_UDP_SOCKET process. This has been seen on 12.4YB and 12.4T. The trigger isn't known yet, but the system has 2 registered sip phones and no sip calls have been made (besides perhaps one to a CUE).
Workaround: None

Configuration buffer full. Cannot display show run , Fixed CSCsk60054

Symptoms: Upon certain configuration changes, the running configuration might not be able to be displayed and the following error message might appear: % Configuration buffer full, can't add command: ! %Aborting Save. Compress the config, Save it to flash or Free up space on device
Conditions: This symptom is observed either using or not using the service compress-config command on a Cisco IOS router that is running CallManager Express (CME) when configuring more than 22 voice user-profiles.
Workaround: There is no workaround.

no caller id name when call comes in to hunt group , Open CSCta13489

--> Symptom: when the call comes into a voice parallel hunt group the customer is not able to see the Caller ID Name until he answers the phone.
Conditions: call comes in to voice hunt group
Workaround: none

Translation-profile feature does not work in call-manager-fallback , CSCsa72342

Symptom: The "translation-profile outgoing" feature in SRST mode does not work in call-manager-fallback, but it works in dial-peer voice pots.
Workaround: If we use translate rule instead of translation-profile, it is working.

CME B-ACD ephone-hunt report stats are inconsistent , Open CSCta17030

Symptom: CME B-ACD ephone-hunt report stats are inconsistent when running the stats command at different time. For example: run stats command on Thu and Fri, get different results on Queue related statistics: for Mon 12:00 - 13:00 call flow: PSTN---PRI/CAS---CME---AA---IP Phone(Agent)
Conditions:
Workaround:
Further Problem Description:

Octo line: Second call gets dropped when the first call is put on hold , Fixed CSCsy88059

Symptom: Calls drop when answering the 2nd call on Octo lines with the 'Hold' softkey.
Conditions: If the calls come in a PRI or FXO interface, and a user on an active call on the octoline puts the call on hold while there is an incoming call, it will automatically answer the incoming call. Approximately 13 seconds later the second call is dropped.
Workaround: When the second call comes in, use the 'Answer' softkey instead of putting the first call on hold. If the user requires to put a call on hold while a new call is coming in, they must wait until the incoming call stops ringing.

CME 4.3/ TSP Caller ID not displayed in TAPI client , Fixed CSCsq17862

Symptom: Caller ID not displayed on UCC client when using CME 4.3. IP phone tied to UCC does display it.
Conditions: CME 4.3
Workaround: use CME 4.2 or earlier.

CME EM login,logout behavior abnormal, requires exit key to press 3 time , CSCsx66104

Symptom: user login to Extension Mobility EM on IP phone. -enters username and password. -hits submit softkey -phone shows loggin in .. updating locale.... -phone display screen stays and gets stuck there and it does not shows new profile and DN on the phone, untill user press the exit softkey 3 times. - same behaviour is noticed on EM logout. which again requires 3 times exit softkey to press.
Conditions: CME recently upgraded from 4.2 to 7.0 login to Extension mobility on IP phone.
Workaround: None
Further Problem Description: Issue wasn't noticed in CME 4.3 . but after upgrade to 7 ,consistently shows on almost all types of phones causes annoying behaviour.

moh play using media play verb doesnt work , Fixed CSCsd14203

Symptom: BACD AA script crashes while trying to play Music on Hold (MoH)
Conditions: This happens with 12.4 (4) XC and 12.4 (4th)T images.
Workaround: Configure Live MoH. Even if you don't have a livefeed source, script will failover to MoH file in flash. Sample below has ephone-dn config for "dummy" MoH livefeed ephone-dn 20 number moh out-call BCDA ! dial-peer voice 7 pots destination-pattern BCDA ! Also enable "debug ephone moh" Having dummy MoH Livefeed allows the MoH server to get started.
Further Problem Description:

DTMF duration is fixed for calls from CME / UC500 to PSTN , Open CSCsm63154

Symptom: DTMF to certain IVRs fail
Conditions: Only occurs when using SCCP phones on CME going to PSTN
Workaround: none

Polish locale does not work on 7906 , Fixed CSCsw51322

None Symptom: Polish locale doesn't work on CME
Conditions: CallManager Express 7.0(1) (but the problem exists in previous versions). It only happens on 7906 The issue occurs for all the available firmware versions
Workaround: No workaround
Further Problem Description:

? in url services within ephone-template not sent correctly to IP phone , Open CSCta32197

Symptom: CME Service URL with '?' Included is not Correctly sent to IP Phone
Conditions: A URL including a '?' should be passing parameter data to the host site. However, with this bug, the parameter data is not passed to the host site. A service URL can be set up on the IP phone using ephone-template This issue only occurs in CME 7.0 and above.
Workaround: None
Further Problem Description:A URL which includes a '?' can be put into the CME. However, when the IP phone attempts to use this URL, it does not work because the parameter data is not included in the request. For example, a URL such as http://? would end up being executed by the IP phone as http://

CME 7.x : SCCP IP Phones display shows "ITS" instead of system message , Fixed CSCsy72468

Symptom: IP phone display shows ITS instead of configured system message.
Conditions: IP phone part of a huntgroup and resets or power cycled when all huntgroup members logged out.
Workaround: Log into huntgroup(Hlog) and log out.

Crash on a router due to array index out of boundary , Open CSCta07484

Symptom: Router signal 10 crash due to array index out of boundary
Conditions: Crash happens when the array index is not in a valid range
Workaround: none