Unity Connection Hot Issues from Cisco TAC

UC 7 VMO does not display media master form in Outlook , Fixed CSCtc79845

Symptom: When installing Viewmail for Outlook (VMO) 7.1.x occasionally the media master form does not display allowing the user to only listen to the message in a media player and not via the phone. The VMO diagnostic logs will show the following error: Extension, OpenFileMapping() failed ==> Call CreateFileMapping()
Conditions: This has currently only been seen with VMO 7.1.2 and 7.1.3 for Unity Connection but may exist in other versions.
Workaround: None

UC7 DynDb:tbl_DbEventQ fills up- causes failsafe and other bad behaviour , Fixed CSCsx32588

Symptom: Some users hear failsafe. Not able to delete messages. They get deleted but still exsist. MWI is not working. If you manually try to reset it, you get the following error: ISAM error: no free disk space Could not reset Message Waiting Indicators Trying to set traces you get the following error: An error occured while saving: java.sql.SQLException Applog shows the following errors: Jan 28 10:52:09 BPTBNVMA070A local7 3 : 971: Jan 28 03:52:09 PM.344 UTC : %CUC_CSMGR-UCEVNT-3-EvtMiuDBWriterSQLExecError: Media component (Miu) DBWriter encountered the following error executing SQL: [0x8DBEFEF1] Failed executing stored procedure [0x8DBEFEF1] Error 0x8DBEFEF1 [0x8DBEFEF1] DbError: FAILED (hr=0x8dbefef1 IX000 : . SprocRequest=[proc='UnityDirDb:csp_VMSServerModify' params=[pObjectId='bba07c41-84a1-4a7c-a502-0d02a8b845db' pAllowNoNewCalls='0'] reqId='f715f] App ID:CuCsMgr Cluster ID: Node ID:BPTBNVMA070A Saw error in the CuCsMgr log like this: 01/28/2009 10:56:28.663 |10651,AMER-US-CUCM-2-015,1FE25EF2F12D454D89E6C29C123653B9,CsMalUmss,18, src=0 desc=IX000 : Could not insert new row into the table. [Class IX:IX000] err=-1| Looks like you can't add anything else to the DB. CuCsMgr can also show the following errors: 01/27/2009 18:07:15.984 |13169,,,MiuGeneral,25,Miu DBWriter thread error executing SQL: [0x8DBEFEF1] Failed executing stored procedure [0x8DBEFEF1] Error 0x8DBEFEF1 [0x8DBEFEF1] DbError: FAILED (hr=0x8dbefef1 IX000 : Could not insert new row into the table. [Class IX:IX000]). Stored procedure request = [proc='UnityDirDb:csp_VMSServerModify' params=[pObjectId='bba07c41-84a1-4a7c-a502-0d02a8b845db' pAllowNoNewCalls='0'] reqId='f715f8fa-4353-48b5-baef-8d40c7a04769'].. SQL=[proc='UnityDirDb:csp_VMSServerModify' params=[pObjectId='bba07c41-84a1-4a7c-a502-0d02a8b845db' pAllowNoNewCalls='0'] reqId='f715f8fa-4353-48b5-baef-8d40c7a04769']| 01/27/2009 18:07:16.023 |13169,,,-1,-1,Media component (Miu) DBWriter encountered the following error executing SQL: [0x8DBEFEF1] Failed executing stored procedure [0x8DBEFEF1] Error 0x8DBEFEF1 [0x8DBEFEF1] DbError: FAILED (hr=0x8dbefef1 IX000 : Could not insert new row into the table. [Class IX:IX000]). Stored procedure request = [proc='UnityDirDb:csp_VMSServerModify' params=[pObjectId='bba07c41-84a1-4a7c-a502-0d02a8b845db' pAllowNoNewCalls='0'] reqId='f715f8fa-4353-48b5-baef-8d40c7a04769'].. SprocRequest=[proc='UnityDirDb:csp_VMSServerModify' params=[pObjectId='bba07c41-84a1-4a7c-a502-0d02a8b845db' pAllowNoNewCalls='0'] reqId='f715f8fa-4353-48b5-baef-8d40c7a04769']|
Conditions: Unity Connection 7.0(1). This is fixed in Connection 7.0(1)ES34 and 7.0(2). To determine if you are hitting this bug refer to the following: --------------------------------------------------------------------------------------------------------------------- There have been situations where a particular database table has outgrown its early limits. In situations like this, we can view the utilization though a command: run cuc dbquery unitydyndb select * from vw_tableinformation This will return a table of all the tables in unitydyndb. To analyze the disk utilization, look for the column titled dbspacepagesfree. This value should always be greater than zero. If it is close to zero then we know a problem is brewing. Another command to issue is: show cuc dbserver disk This will return a list of the system partitions. Look for the column titled Free MB. This should also always be greater than zero. If it is close to zero then we know a problem is brewing. Typically the only tables which grow into a state where you would want to check it is the dynamic database. In issuing the above two commands, if you see the dbspacepagesfree is zero, and the Free MB for dyn and /var/opt/cisco/connection/db/dyn_dbs is zero then you are running into this defect. ---------------------------------------------------------------------------------------------------------------------
Workaround: Contact TAC, requires root access

Unity Connection - Unsupported IMAP clients causes high CPU utilization , Open CSCtd17052

RELEASE NOTE TEMPLATE Symptom: CuImapSvr process causing high CPU utilization on Unity Connection server Conditions: Unity Connection system configured to support voice mail access via IMAP clients and unsupported IMAP clients are used to access voice messages. Workaround: Restart the "Connection IMAP Server " service from Cisco Unity Connection Serviceability webpage to recover the system from high CPU utilization Identify the users using unsupported IMAP clients and prevent them from accessing the Unity Connection server via unsupported IMAP client. Further Problem Description To verify the CPU utilization by IMAP server 1. Identify IMAP server process PID show process list detail 2. Verify the CPU load and utilization constantly increasing over the time show status show process pid <IMAP pid> detail

UC allows you to configure port memory on CCM integrations , Open CSCtd05713

Symptom: MWI lights come on quickly but occasionally some user's MWI will not turn off quickly when they read their messages. The user(s) who experiences the problem will continue to have the problem for some time while other users are still working correctly.
Conditions: CCM UC integration with "Use Same Port for Enabling and Disabling MWIs" checked.
Workaround: Uncheck "Use Same Port for Enabling and Disabling MWIs" on both the publisher and subscriber servers. This is not for CCM integrations.

Tomcat core dumps when quick playing an empty greeting in CPCA , Fixed CSCtc79409

Symptom: The Tomcat process will core dump and automatically restart. During this restart web applications will temporally not be available. The catilina.out file from the "Cisco Tomcat" service diagnostics will contain a line that looks like this: # C [libCsCml.so+0x97705] _ZN17CCsCmlAudioBuffer9GetStreamER14TCsAutoBasePtrI9ICsStreamE+0x69
Conditions: This condition occurs when a user attempts to quick play an empty greeting in the Unity Assistant web application. This can occur if the user's callhandler is configured to play a recorded greeting but a recorded greeting doesn't exist.
Workaround: This issue can be worked around by configuring users to use the system greeting or by recording a greeting for them in the Connection Administration web appication. It can also be avoided by having users record their greeting in either the Unity Assistant or the Telephone Setup Options. Finnally, users can avoid the problem by playing their greetings using the regular media master applete instead of the quick play button.
Further Problem Description: The quick play button is the speaker icons that are next to the greeting links in greetings page of the Unity Assistant Web application.

UC 7.0 some scheduled tasks do not run. , Fixed CSCsv92357

Symptom: Unity Connection 7.0 some scheduled tasks do not run. The problem is caused by case sensitivity of the hostname.
Workaround: Use lower case characters for the hostname of your server(s). Here is a link with directions for changing the hostname on Unity Connection 7.0. http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/upgrade/guide/7xcucrug060.html Note: You must change the hostname to something different. Typing the same hostname with lower case letters will not work. You may change the hostname, then change it back. Be sure to follow *all* of the steps outlined in the doc each time you change the hostname. If Tomcat service does not start after changing the hostname, you may be experiencing CSCsq25661. Reboot one more time as the work around for CSCsq25661.

UC sending cdp Half Duplex when actually configured for Full , Fixed CSCsy23459

Symptom: On a Cisco switch you see errors stating that there is a duplex mismatch on the unity port. This error is incorrect since the ports on both ends are set to FULL. The cdp messages from unity are being sent with the bond as showing duplex HALF when it should be showing full.
Conditions: Cisco switch reports the error
Workaround: None
Further Problem Description:

UC 7.0 RTMT does not have ability to delete BadMail , Open CSCsx31629

Symptom: If message is reported in Badmail folder message link says that message can be viewed and purged using the RTMT. If you click on HTTS link you will see similar message: ---------------------------------------------- The mta bad mail directory /var/opt/cisco/connection/spool/UmssMtaBadMail contains 4 files. If number of files in any bad-mail directory is not 0, determine why delivery of these messages failed. RTMT/TCL may be used to view and delete these files. ---------------------------------------------- RTMT currently does not have the capability to delete the message from the BadMail folder.
Conditions: Unity Connection 7.0 RTMT
Workaround: None
Further Problem Description:

Subscriber Message Activity report problems , Fixed CSCsr45007

Symptom: Subscriber Message Activity Report doesn't have data that is expected. Many fields come up as N/A or blank.
Conditions: This happens any time the report is run.
Workaround: None.
Further Problem Description: This underlying problems were diagnosed after 7.0 shipped and will be addressed in 8.0. It entails a rewrite of this report.

Unity Phone View XML parse error , Terminated CSCsq33794

Symptom: Phone View feature on the IP phone, when playing messages getting the error message "XML Error [4]: Parse Error". The error just flashes one or two seconds at the bottom of the IP phone screen, and then is cleared. The issue is only cosmetic, functionality is not affected.
Conditions: Unity Connection 2.1.1
Workaround: None. Issue cosmetic only.
Further Problem Description: Steps to Reproduce: 1) Call to VM 2) Press 5 for the message locator 3) Press either '4' to display all new messages or '5' to display all messages After that the list of messages will appear. At the bottom of the screen will appear "Message X of Y" where Y is the total number of messages listed. 4) Select one message. At the bottom of the IP phone screen will appear first "Requesting...." and then quickly flashing "XML Error [4]: Parse Error". The message will be played correctly in the meanwhile. The error goes away in a matter of one or two seconds.

MWI throttling settings stop working after a few days , Open CSCtd33300

Symptom: CUC stops doing MWI throttling after some time. Instead it fires off at full rate. When the CUC is integrated with CallManager this can lead to code yellow on CallManager
Conditions: Seen with CUC 7.1(3) combined with CUCM 6.1(3)
Workaround: limit the amount of ports that can do MWI that way the system will be less impacted in case CUC fires of MWI at full speed. Also reset of the port group in CUC removes the issue for a limited time
Further Problem Description:

UC with PIMG fails Keep Alive and erroneously places port out of service , Fixed CSCtb71551

Symptom: Cisco Unity fails 60 second keep alive and regardless of what happens within the next 30 second ack we put that port out of service.
Conditions: Cisco Unity sends a Keep Alive to each PIMG device every 60 seconds and it expects the PIMG device to respond with an ACK within 30 seconds. If an ACK is not received within 30 seconds, Cisco Unity connection will reduce the Keep Alive interval to 30 seconds so we are able to detect a potential outage quicker. Even though Cisco Unity Connection may receive an ACK within 30 seconds it still places that port out of service.
Workaround: None
Further Problem Description: What we expect to happen in this scenario: Cisco Unity sends a Keep Alive to each PIMG device every 60 seconds and it expects the PIMG device to respond with an ACK within 30 seconds. If an ACK is not received within 30 seconds, Cisco Unity connection will reduce the Keep Alive interval to 30 seconds so we are able to detect a potential outage quicker. Should Cisco Unity Connection fail to receive an ACK after two tries that port is placed out of service.

Conversation Manager service not starting up after upgrade , Fixed CSCsy01690

Symptom: After upgrading from 2.x to 7.0(1) or 7.0(2), the Connection conversation manager fails to start.
Conditions: This happens after upgrading from 2.x to 7.0(1) or 7.0(2).
Workaround: After switching to the new version, run the following commands from the CLI: run cuc dbquery unitydirdb UPDATE tbl_Configuration SET ValueGuid = NULL WHERE ValueGuid = 'None' run cuc dbquery unitydirdb UPDATE tbl_Configuration SET DefaultValueGuid = NULL WHERE DefaultValueGuid = 'None'

UC - New message not recognized on first subscriberlogin , Open CSCtd27767

UC 7.1(3) in cluster environment Flow of events is as follows: 1) New message is left for subscriber. 2) MWI light comes on. 3) Dials in to get message. 4) UC indicates subscriber has a new message. 5) When subscriber goes to listen to message, they hear "Message is not currently available" 6) Subscriber logs out and back in. 7) UC indicates subscriber has new message. 8) Subscriber can then listen to message.

Unity Connection Serviceability page incorrectly shows services disabled , Open CSCtd31601

Symptom: Unity Connection serviceability page does not display the accurate active status and service status conditions. The web page displays 'Deactivated' and Server Status 'Unknown'. Services are properly running as seen from the CLI.
Conditions: Unity Connection 7.1.3.10000-68 Behavior has also been seen in 7.1.2.32019-1
Workaround: None Known.
Further Problem Description:

CuCsMgr coredumps after manual failback , Fixed CSCsz83791

Symptom: CuCsMgr process may coredump after running the manual failback (Make Primary).
Conditions: Only relevant in clustered Cisco Unity Connection deployments where a failover has occurred (i.e. the primary/publisher server was unavailable) and a manual failback has been initiated. After this happens, the secondary will become primary again, so actual user impact is minimal, although the failback itself will not have occurred. This issue is intermittent and has only seen when doing this process while the system is under load.
Workaround: None.

Need clarification on warm standby server installation requirements , Open CSCtc84757

RELEASE NOTE TEMPLATE Symptom: Unity Connection DB issues can be noticed when you install Unity Connection Warm Standby server with IP address in the same range existing Unity Connection publisher server
Conditions: Installing Unity Connection Warm Standby server with IP address in the same range existing Unity Connection publisher server
Workaround: Select IP address for Warm standby server in different IP subnet than the existing Unity Connection publisher server.
Further Problem Description: The following document has to be updated with the installation requirements for the Warm standby server Installing and Maintaining a Cisco Unity Connection 7.x Warm-Standby Server http://www.cisco.com/en/US/docs/voice_ip_comm/connection/white/paper/7xcucw?armstandby.html

Tomcat crashes under libCsMiuTranscodeJni , Fixed CSCta38480

Symptom: When accessing any administration link or page on Unity Connection, e.g. Unity Connection Administration, the web page is no longer available.
Conditions: Someone attempted to access or leave a voicemail message.
Workaround: There is no workaround for the issue that causes this problem, an Engineering Special (ES) must be installed to fix the issue. However, if the web administration or any web pages are inaccessible, restart the Cisco Tomcat service.
Further Problem Description: One of the components of Unity Connection involved with media processing was passing an empty (null) value, causing Tomcat (web server) to shut down.

UC 7.0 PCA device notification schedule are not saved , Fixed CSCsz39912

Symptom: In Cisco PCA, when we log in there is an option if you go to notification devices and save a schudle it is not saved.
Conditions: Go to this schedule and configure the time and click on save, the settings are gone once we click on Save tab. Unity Connection 7.0.2.10000-38 . Steps needed Logged in to the ciscopca link. Went to notification device. Selected mobile phone option. Enabled this notification device option. Checked Notify type with urgent only option. Selected the following schedule Friday ( 5:00 pm to 12:00 am and Saturday 12:00 am to 5:00 pm), from the quick add option. Click the save tab. And the green check marks disappear. Instead of selecting it from quick add, I even tried to individually check the check box for the desired schedule, however after clicking the save tab we are facing the same issue.
Workaround: Select the option of "invert schedule" which checks all the option in the schedule screen, and then while we press the Save tab, we have the check box still checked.

SMTP server doesn't handle SMTP RSET properly. , Fixed CSCtd13870

Symptom: Messages from IMAP client get stuck in the outbox.
Conditions: This only occurs when the IMAP client sends the RSET command to the server. Most clients don't send that command or only do so in response to errors processing the messages in the outbox.
Workaround: Delete the message in which the error is occuring from the outbox.
Further Problem Description: To verify that this issues

UC 2.x - Backup/Restore May Break Ability to Run CLI Commands , CSCtc88199

Symptom: When CLI commands are ran, the CLI password behind the scenes is used to authenticate the user each time a command is ran. If a backup/restore is done, the files in /opt/cisco/connection/.security/ directory may get corrupted and you will see the following after running commands at the CLI: Can't load driver java.lang.reflect.InvocationTargetException Command failed
Conditions: CUCMBE 6.0(1) UC 2.0(1)
Workaround: 1. Using the CLI, create a remote account, setting account_name and days to whatever you want admin:utils remote_account create 2. Generate a passphrase to get remote access 3. Log in to the server using the remote account credentials 4. Change directory to $CU_HOME/lib/python2.?/site-packages 5. Create a new file called cuencrypt.py with vi, if it's not already there vi cuencrypt.py 6. Paste in the contents of vob/un_Databases/python/site-packages/cuencrypt.py 7. Run python to update the cucli account's credentials python >>>import cuencrypt >>>cuencrypt.set_password('cucli', '') If you get the error: bad decrypt 24774:error:06065064:digital envelope routines:EVP_DecryptFinal:bad decrypt:evp_enc.c:438: bad decrypt 24783:error:06065064:digital envelope routines:EVP_DecryptFinal:bad decrypt:evp_enc.c:438: Execute init_iv_and_key() at the python prompt, then try cuencrypt.set_password() again: >>> init_iv_and_key() 8. Change the attributes and enable write access on the shadow file chattr -i /etc/shadow chmod 600 /etc/shadow 9. Run "passwd cucli" and enter the password you entered in cuencrypt.set_password() at the prompt. 10. Restore the attributes on the shadow file chmod 400 /etc/shadow chattr +i /etc/shadow 11. Run a CLI database command to verify that it works admin:run cuc dbquery unitydirdb select alias from vw_subscriber
Further Problem Description:

If a user has an MD5 credential, updating the credential does not work , Fixed CSCsx21494

Symptom: If a user was migrated from Unity and they have an MD5 PIN or password, the PIN or password cannot be changed after migration to Connection. If the PIN or password is changed via the admin console, the change appears to go through but correct data is not written to the db.
Conditions: This applies to users that were migrated from Unity to Unity Connection.
Workaround: Do not migrate PINs and passwords from Unity to Unity Connection.
Further Problem Description: Users can be migrated from Unity to Unity Connection using the COBRAS tool.

Uc 7.x database allows change to the alias of built in Administrator , Fixed CSCsy20296

Symptom & Conditions: In Cisco Unity Connection (CUC) 7.x co-resident installation, if the user creates the admin alias with capitol letters (Ex. UCNAdmin) during installation, but later changes it to lowercase (Ex. ucnadmin) via the CUC administrator, strange errors can occur. For example, from the Cisco Unified Communications Manager (CUCM) access to the pages like ( Service activation / Control Center - Feature service / Control Center - Network Services ) to the subscriber is not possible. The error generated is as follows: "Connection to the server cannot be established" This is fixed in Cisco Unity Connection 7.1(2).
Workaround: The above mentioned change is saved in the CUC database, but the change is not propagated to the CUCM database. Thus to change the alias name in CUCM database try the following command: utils reset_ui_administrator_name XXXXX
Further Problem Description: To confirm what account is used by CUCM database enabled the following traces - Unified Serviceability page - trace - configuration - Select "System Services" - Set Cisco common user Interface (active) as detail - Recreate the issue - And collect the Cisco CallManager Serviceability traces.

UC 2.0 Backup fails due to "Argument list too long" , Fixed CSCsl48413

Symptom: Unity Connection backup fails. Get the following error message: Backing up contents of (and then gives a location) Backup failed
Conditions: Unity Connection 2.0 With a couple hundred greeting and voice name stream files existing.
Workaround: Upgrade to the Unity Connection 2.0.1.2118-361 ES build or higher. The Unity Connection 2.0.1.2118-361 ES file name is "UCSInstall_UCOS_ES_6.0.1.2118-1.sgn.iso".
Further Problem Description: In the log files you will see "INFO [drfJobThread] - drfJobThread:executeDirectSftpCommand: Command execution problems: sudo: unable to exec /bin/tar: Argument list too long"

After install of VMO, the 1st voice msg received doesn't have VMO form , Terminated CSCsu55499

Symptom: After installing VMO, the message class on new voice messages does not get changed to IPM.Note.Voice.Unity. i.e. voice messages don't get displayed with our custom form.
Conditions: Occurs after installing VMO.
Workaround: Usually, closing Outlook and starting it up again solves the problem. It seems like sending a voice message while Outlook is closed helps too.
Further Problem Description: Although the VMO form is available in the forms library in Outlook, we don't have any control over when Outlook loads our Exchange extension (VmoExchangeExtension.dll). This is the part that checks messages for our header, and changes the message class to IPM.Notes.Voice.Unity, if they are voice messages.

UC 7 - SIP Ports Lock Due to UC Receiving CANCEL at Inopportune Time , Fixed CSCtc23571

Symptom: Call #1 <-- INVITE --> TRYING <-- CANCEL --> RINGING CUC clears call correctly Call #2 comes in <-- INVITE --> TRYING --> RINGING etc. Caller hangs up after done listening to messages, etc. Call #3 comes in <-- INVITE Port is busy Normally in call #1, CUC sends the TRYING and RINGING immediately after the INVITE. The CANCEL is sneaking in before the RINGING goes out and this is what eventually hoses the port. The SIP stack clears things up normally, but the conversation tries to drop the call in progress that it thinks is there once the RINGING gets sent out. Since there is nothing to drop, the port gets confused and stays busy forever.
Conditions: UC 7.x with SIP phone system integrations
Workaround: none
Further Problem Description:

Can not delete Phone System, User, says Object in use. , Fixed CSCso36171

Symptom: Cannot delete Phone System Integration or User. Administrator receives the error "Operation cannot be completed because the object is in use."
Conditions: Nothing is associated with the phone system. User is re-assigned to "Default" phone System Integration. Objects are not in use.
Workaround: See workaround in Release-note.p2

BAT tool has no option for partition field when contacts are imported , Open CSCsx44368

Symptom: BAT tool has no option of selecting the "partition" field when contacts are imported thorugh CSV file
Conditions: BAT tool has no option of selecting the "partition" field when contacts are imported thorugh CSV file
Workaround: Populate the partition field after the user is imported thorugh BAT tool. Note:Apart from this value, serious effort should be made to make sure that BAT tool recognizes all the values which can be populated normally from the SA page while importing user or contacts from the CSV file. Forexample BAT tool should also have the capability to recognize "systemcontact template" etc from the CSV file.

UC 7.x DRS Guide gives too few details on Warm-Standby model , Fixed CSCsz86093

Symptom: The Disaster Recovery chapter of the Design Guide for Cisco Unity Connection Release 7.x describes a method of server redundancy it refers to as "warm standby model". The information that it provides about this redundancy model is not sufficient to complete the deployment. Attempts to implement this model with the directions given result in the DRS restore to the standby server failing. It states: "Depending on the customer service level agreement (SLA), a viable disaster recovery model is the warm standby model. In this model, a second Cisco Unity Connection server is deployed at a remote or disaster recovery location, but its database is not populated. Nightly DRS backups are performed on the live Connection system, and these backups are stored at the remote or disaster recovery location. In the case of disaster, the backup is restored onto the Connection server at the remote or disaster recovery location. A license file for the backup server can be purchased in advance or the license file from the original Connection system can be transferred to the backup Connection server."
Conditions: Unity Connection 7.x
Workaround: None

BAT cannot enable SMTP notification devices imported via COBRAS , Fixed CSCtc70576

Symptom: BAT may not be able to mark SMTP devices imported from COBRAS as active, failing with error "failurereason: Missing parameter Subscriber Object Id".
Conditions: Subscribers imported via COBRAS may have more than one SMTP device with a devicename of "SMTP" in the database. BAT cannot handle this case and issues error "failurereason: Missing parameter Subscriber Object Id" when trying to enable the device using the Active_textpager1 column.
Workaround: BAT will not work without a software fix. The devices can be marked active in the SA.

Usability: CLI should indicate extra steps after set cuc ldapfilter , Open CSCtc86402

Symptom: When you implement an LDAP filter and import users then end up changing the LDAP filter; users imported with the old filter may not be able to login to their mailboxes due to the old filter being cached.
Conditions: UC 7.x w/LDAP integration w/LDAP filter configured then changed
Workaround: The System Administration Guide http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag306.html#wp1055131 explains how to create LDAP Filters. However, if the filter is changed or a new one is created, the DirSync service on the CCM platform side of UC needs to be restarted; and a full LDAP directory resync be done. Our documentation does not make mention of this at all. We need to add steps stating that DirSync needs to be restarted and a full LDAP resync be kicked off from the SA.
Further Problem Description:

Personal Transfer Rules do not take affect under certain circumstances , Fixed CSCse44536

Symptom: Personal Transfer Rules are not taking effect when calling into the Opening Greeting and entering a subscribers extension.
Conditions: Unity Connection 1.1(1) SR1
Workaround: Rule the "Call Transfer Rule Tester" and verify that a Rule is active, and verify that the "Ask me if I want to take the call" option is unchecked

Bulk Edit - Password Only Changes For First User , Fixed CSCta22045

Symptom: When updating user passwords via Bulk Edit, only the first user in the selection has their password updated. The remaining users retain their old PIN.
Conditions: Reproducible in UC 7.1(2) stand alone, but not in co-res version.
Workaround: Delete and reimport those users, applying the desired password via the user template. Alternately, change passwords individually through CUCA.
Further Problem Description:

UC Administration page does not filter on locations for user creation , Fixed CSCtd03808

Symptom: When logging into the administration page you will not have access to add/import users if you are set as an administrator. This is due to the fact that the administration page has used the subscriber account from the other cluster to access the page.
Conditions: This can occur in a two cluster environment where one user object was imported on Cluster A and then the same user object is imported on Cluster B. The clusters must then be using digital networking. With digital networking the accounts will be duplicated on each server. This will cause the server to choose the digital networked account instead of the local one for access to the webpage.
Workaround: NONE

We should require only one type of port for all UC help pages , Open CSCtc91414

Symptom: Customer can't reach help web page for Unity Connection Administration but can see all other help web pages for the other admin sites on their UC 7.x server. They have to open port 80 on their firewall in order to view the help web page on UC Administration but they don't want to have to do that. They wonder why only one help page uses port 80 when all the others use a secure port.
Conditions: Customer admin pc is behind a firewall not allowing port 80.
Workaround: Allow port 80 connections through tech firewall at the customer admin pc site.

UC 7.12 View Mail for Outlook locks on secure forwarded messages , Open CSCtd17147

Symptom: Secure Forwarded messages sent via the TUI cause VMO to hang when they are selected. Introduction will play, but message will hang VMO. VMO will need to be restarted to regain control.
Conditions: 7.12 base (ES9)
Workaround: Send playback in VMO to the TRAP device instead of the PC speakers
Further Problem Description:

VMO " The properties of the message "Subject... " have been changed" , Fixed CSCtc57542

Symptom: In Outlook 2007 after playing new message through VMO when he tries to close the window. Outlook pop up a window with the message "The properties of the message "Subject of email" have been changed" "Do you want to save the changes Yes / No options." If we either select Yes or No window is closed but everytime one tries to open the new message window and close it the same messages Pops up window again.
Conditions: Tested with (Possibly occurs in other configurations also) Unity Connection Version: 7.1.2 VMO version: 7.1.3 OS version: Windows Vista Outlook 2007 SP2
Workaround: Use outlook 2003.
Further Problem Description: Outlook 2003 does not face this issue

User Template changes not saved in Notification are in UC , Fixed CSCtc32295

Customer has build 7.1(2)ES17-21014-17 of Unity Connection. If you go to user template edit notification device Choose Event type choose any of them (for example all messages) save it when you go back the change will not be there anymore OutTasker reproduced on same version and I reproduced on 7.1(2)20000-14 This may match CSCsh59562 which was fixed in UC 2.x. Thanks

UC - Getting unexpected recorded name when display name is all numbers , Open CSCtd31742

Customer has UC 7.1(2)es9 Using DN for First and Last name and display name. Before subscriber registration, if some one attempts to leave v-mail, they get the message: sorry...4 million 7 hundred 9 thousand 6 hundred is not available If the customer registers and creates a recorded name, then things are fine. If customer registers and does not create a recorded name, same behavior remains. If display name is left blank, it works fine.

Cannot write MWI status to db with port objectid (as needed for PIMG) , Fixed CSCsz57334

Symptom: Errors in the CuNotifier diag file: Notifier,-1,SQL Exception: 1034 exception= The media switch associated with a media port does not match the media s PIMG integration and MWI lamps not being turned off as expected.
Conditions: PIMG integration that uses "Port Memory" - On the Phone System page it's the checkbox for: Use Same Port for Enabling and Disabling MWIs 7.1.2 is affected.
Workaround: After restarting the CuNotifier process the lamps will need some manual intervention. See the Troubleshooting Guide for MWIs Turn On But Do Not Turn Off: http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/troubleshooting/guide/7xcuctsg050.html#wp1054070 This is fixed in Cisco Unity Connection 7.1(2)ES3, 7.1(3), and 8.0(1)
Further Problem Description:

UC 7.1 User Template Notification Rule "All Messages" unchecked , Fixed CSCtc87789

Symptom: The Unity connection User Template configuration and Edit Notification Device page has a Notification Rule Event, Event Type, called "All Messages". After checking the "All Messages" box, saving, and reloading the page, administrators will find the box is no longer checked.
Conditions:
Workaround: This is a cosmetic bug. But can be very confusing because you don't know if the box is currently checked or not. One can check the box and save or uncheck the box and save. This should get things working how you want.
Further Problem Description: The Notification devices for Users created using this User Template will be enabled.

From field in SMTP notification configuration must allow text characters , Open CSCtc98705

Symptom: The " From " field under Users> Notification devices > SMTP > > SMTP settings, accepts only numbers.
Conditions: Unity Connection 7.x When a user would like to set the FROM field to text characters for SMTP Notification devices
Workaround: No work around at this time.

CUC: Display Name Generation of User template is not effective , Fixed CSCtc77970

Symptom: Display Name Generation setting on User Template is not effective when adding new users.
Conditions: Cisco Unity Connection 7.1
Workaround: When adding new users, don't create two types of user template that one is First, then Last name order, other is Last then first name.
Further Problem Description:

CUC 1.2 - Installing more than 7 license files shows NO installed , Fixed CSCsg93799

Symptom: If you install more than 7 license files on a Unity Connections 1.2.1 system it will set the column for installed from "YES" to "NO" for all license files on the system
Conditions: If you install 7 it will show all installed as "YES". If you install more than 7 it will set Installed "NO" for all license files on this page.
Workaround: NONE
Further Problem Description: This is confusing to the customer because even though it appears that the license install worked in the reporting page, when you look at the license page it shows that all the files have not been installed.

Unity Connection DRF Components Unregister after domain name change , Terminated CSCsl17516

Symptom: Unity Connection components become unregistered from the disaster recovery backup interface, only leaving the platform data component named "CUC". Errors such as the following will appear in syslogs (available through the CLI or RTMT): --------------------------------- "Oct 9 15:01:18, , Info, Cisco Cluster Manager, : 1: Oct 09 21:01:18.845 UTC : %CCM_CLUSTERMANAGER-CLUSTERMANAGER-6-CLM_PeerState: Current ClusterMgr session state. Node's Name or IP: Node's State:INITIATOR Cluster ID: Node ID:, 5711" Followed by DRF de-registration messages such as: "Nov 2 10:32:02, , Warning, Cisco DRF Master, : 6: Nov 02 16:32:02.977 UTC : %CCM_DRF_MASTER-DRF-4-CiscoDRFDeRegisteredServer: DRF automatically de-registered all the components for a server. Reason:/etc/hosts file doesn't have an entry for this server. This might have got deleted from CCM cluster.Removed node [] fro Cluster ID: Node ID:, 6357" "Nov 2 10:32:02, , Info, Cisco DRF Master, : 7: Nov 02 16:32:02.979 UTC : %CCM_DRF_MASTER-DRF-6-CiscoDRFSchedulerUpdated: DRF Scheduled backup configurations is updated automatically due to feature DeRegistration. Reason:CiscoDRFSchedulerUpdated Cluster ID: Node ID:, 6358" ----------------------------------
Conditions: The problem is cause by the CLM service updating /etc/hosts and removing the node name. We believe the problem is the result of DNS suffix changes made with the CLI command "set network domain " command.
Workaround: No workaround. A remote access account must be created and enabled in order to manually edit the /tc/hosts file on the host and re-run Unity Connection component backup registrations.
Further Problem Description: None

VMO Does not Load Form with Outlook 2007 , CSCtc85786

Issue: VMO form does not appear for voicemails left from Unity Connection. Version: Unity Connection 7.1.2.20000-140 VMO Client: 7.1.3 Outlook Version Effected: 2007 with or without SP2
Workaround: None

Remote access account is not working in CUCMBE , Fixed CSCta09225

Symptom: When trying to create remote support account via CLI, it would fail to do so if the system has been restored using the DRS.
Conditions: Fresh or upgrade to 7.1.2. Do a back up of the system. Do a restore of the system. From the CLI, try to create remote support account.
Workaround: COP file has been created to handle the issue with creating remote support account. Install the COP file (uc-friendly-7.1.2.10000-1.cop.sgn ) as a workaround in lieu of installing the ES. To install, the COP file, navigate to the Cisco Unified OS Administration GUI, select Software Upgrades->Install/Upgrade, Remote Filesystem, enter the directory, remote server of the cop file, a user name and password to the client machine with the cop file, select sftp transfer protocol, and proceed with the upgrade.

DST: Australia rejects Daylight Saving Time for Oct 2009 , Fixed CSCtc25326

Symptom Unity Connection may show incorrect timestamp's for messages in CPCA and TUI
Condition The above symptom may be observed with Unity Connection systems installed in countries which has initiated time zone changes
Workaround No workaround

UC needs to say what references are preventing you from deleting a user , Fixed CSCsv34638

Symptom: You get this error message when trying to delete a user "Operation cannot be completed because the object is in use"
Conditions: UC has a reference to them someplace like a caller input option or a call handler.
Workaround: replace SUBSCRIBER with the user alias you are trying to delete and run this from the command line to get the name of the object that is referencing this user. run cuc dbquery unitydirdb select displayname from vw_callhandler where objectid = (select callhandlerobjectid from vw_menuentry where targethandlerobjectid IN (select callhandlerobjectid from vw_subscriber where fn_tolower(alias) = lower('SUBSCRIBER'))) If the above SQL command does not tell you why the user can't be deleted try to following SQL commands in order: run cuc dbquery unitydirdb select * from vw_subscriberreference where objectid IN (select objectid from vw_subscriber where fn_tolower(alias) = fn_tolower('SUBSCRIBER')) run cuc dbquery unitydirdb select owner.displayname, "personal call xfer rule" as referenceype, owner.objectid as referrerobjectid, target.objectid from vw_personalrulecaller, vw_subscriber target, vw_subscriber owner where vw_personalrulecaller.calleruserobjectid = target.objectid and owner.objectid = vw_personalrulecaller.subscriberobjectid and target.objectid in (select objectid from vw_subscriber where fn_tolower(alias) = fn_tolower('SUBSCRIBER')) run cuc dbquery unitydirdb select owner.displayname, "exiting conversation" as referencetype, owner.objectid as referrerobjectid, target.objectid from vw_callhandler, vw_callaction, vw_subscriber target, vw_subscriber owner where target.callhandlerobjectid = vw_callaction.targethandlerobjectid and vw_callaction.objectid = owner.exitcallactionobjectid and vw_callaction.targethandlerobjectid = vw_callhandler.objectid and target.objectid in (select objectid from vw_subscriber where fn_tolower(alias) = fn_tolower('SUBSCRIBER')) run cuc dbquery unitydirdb select owner.displayname, "exiting conversation" as referencetype, owner.objectid as referrerobjectid, target.objectid from vw_callhandler, vw_callaction, vw_subscriber target, vw_subscribertemplate owner where target.callhandlerobjectid = vw_callaction.targethandlerobjectid and vw_callaction.objectid = owner.exitcallactionobjectid and vw_callaction.targethandlerobjectid = vw_callhandler.objectid and target.objectid in (select objectid from vw_subscriber where fn_tolower(alias) = fn_tolower('SUBSCRIBER')) If you have UC 7 or later and you still can't determine why you can't remove a user try: run cuc dbquery unitydirdb select vw_subscriber.displayname, "smpp provider" as referencetype, vw_smppprovider.objectid as referrerobjectid, vw_subscriber.objectid from vw_smppprovider, vw_subscriber where vw_smppprovider.owner_subscriberobjectid = vw_subscriber.objectid and vw_smppprovider.owner_subscriberobjectid in (select objectid from vw_subscriber where fn_tolower(alias) = fn_tolower('SUBSCRIBER')) If none of those work then try this run cuc dbquery unitydirdb select objectid from tbl_callaction where targethandlerobjectid IN (select callhandlerobjectid from vw_subscriber where fn_tolower(alias) = fn_tolower('SUBSCRIBER')) run cuc dbquery unitydirdb select objectid from tbl_callaction where targethandlerobjectid IN (select callhandlerobjectid from vw_subscriber where fn_tolower(alias) = fn_tolower('kcharron')) If this returns a result, there is an orphaned call action that is preventing the deletion of the user. Now run this query to remove the call action. run cuc dbquery unitydirdb delete from tbl_callaction where objectid=''
Further Problem Description: Our web interface needs to tell administrators specifically which object is referencing the user that can not be deleted.

CUC 7.x cluster pending change srm.Makeprimary , Open CSCtd15535

Symptom: In CUC 7.x cluster, when you initiate manual failover you will notice "Srm.MakePrimary" under pending change of initial primary server. "Srm.MakePrimary" is the script that is run to initiate failove. Name of script is misleading as it appears that you are trying to make "cuc70pri" active when it is "cuc70sec" Please refer to attachment for more details.
Conditions: CUC 7.x cluster
Workaround: none
Further Problem Description: To reproduce issue: From CUC Serviceability page >Tools > Cluster Management Under Server Manager: Servername: CUCpub (primary) Server Status: Primary Servaname: CUCsub ServerStatus: Secondary Next to secondary server, click "Make Primary" under pending change: "Srm.MakePrimary" appears next to publisher server when we are actually making the secondary server primary. The name of the script srm.Makeprimary is misleading when the pending change is appearing next to server that is already primary

CUC 7x Co-Res - Cannot login to CUC Admin page , Fixed CSCsm37358

Symptom: Cannot log into CUC Admin page, user enters credentials but is just repromted. No error is seen. After manually added UC user to the Application Server you can access the CUC Admin page, but when navigating to any menu items, the error "Not Authorized" is displayed.
Conditions: CUCM BE 7x, CUC 7x (Co-Res)
Workaround: Contact TAC - root access is need to manually update the DB.
Further Problem Description: The CUC users (UnityConnection, UndeliverableMessagesMailbox) are not created in Application User at installation. Once the users are created, contact TAC to apply the workaround (setup the correct user associations).

Unity Connection 2 stops answering calls , Fixed CSCsm41655

Symptom: Connection stops answering calls. Connection won't start due to Connection DB not starting. Get the following error: Failed to retrieve services status: ServM did not respond in time, Timed out.
Conditions: UC 2.0(1)
Workaround: Reboot box.

UC7 - Bulk Edit doesn't enable alternate transfer rule , Fixed CSCta73162

Symptom: Alternate Transfer Rule is only enabled for the first user when trying to enable it via Bulk Edit. The alternate transfer rule does not get enabled for the all the other users.
Conditions: This occurs in Cisco Unity Connection 7.1(2)
Workaround: Manually enable it through the administration page

CuSysAgent core dump - external services task. , Fixed CSCsv15445

Symptom: CuSysAgent Core
Conditions: backtrace =================================== #0 0x008f67a2 in _dl_sysinfo_int80 () from /lib/ld-linux.so.2 #1 0x003af815 in raise () from /lib/tls/libc.so.6 #2 0x003b1279 in abort () from /lib/tls/libc.so.6 #3 0x06502afb in os::abort () from /usr/local/thirdparty/java/j2sdk/jre/lib/i386/server/libjvm.so #4 0x066067d1 in VMError::report_and_die () from /usr/local/thirdparty/java/j2sdk/jre/lib/i386/server/libjvm.so #5 0x06507d99 in JVM_handle_linux_signal () from /usr/local/thirdparty/java/j2sdk/jre/lib/i386/server/libjvm.so #6 0x065048c8 in signalHandler () from /usr/local/thirdparty/java/j2sdk/jre/lib/i386/server/libjvm.so #7 #8 0x05be36b1 in CCsCmlAudioBuffer::GetStream () from /opt/cisco/connection/lib/libCsCml.so #9 0x049561aa in Java_com_cisco_unity_cml_CMLAudioBuffer_getFileName () from /opt/cisco/connection/lib/libCsCmlJni.so #10 0x00f5f4aa in ?? () #11 0x0b1f5d14 in ?? () #12 0x62ba9574 in ?? () #13 0x0b1f5c00 in ?? () #14 0x62ba95a4 in ?? () #15 0x00f6806b in ?? () #16 0x62ba9544 in ?? () #17 0x6f3a38ec in ?? () #18 0x62ba9574 in ?? () #19 0x6f516778 in ?? () #20 0x00000000 in ?? ()

IMAP user with > 84 messages crashes IMAP service in UC 2.x , Fixed CSCsq79170

Symptom: IMAP service stops.
Conditions: UC 2.x User with > 84 message in their mailbox tries getting messages via IMAP.
Workaround: Keep mailbox total to < 84 messages.

Australian Daylight Saving : Changes in October , Fixed CSCsu98521

Problem Description: CUC (2.1.2.1000-380) has not adjusted the clock for Daylight Saving for October. There was a legislation to change the dates for Daylight Saving time since 2008. DDTS CSCsl88526 addresses changes in April only another Fix is needed address the changes in October. REF: http://www.australia.gov.au/Time Symptom: The VM messages are not Time-stamped correctly. The VM message Time-stamp is 1 Hour behind schedule.
Workaround: To correct the Daylight Saving for AEST: 1) Login using OS Admin Account to CUC by SSH. 2) Run the following: run cuc dbquery unitydirdb update tbl_timezone set daylightstartweek=1 where timezoneid=255 or timezoneid=250 or timezoneid=265 To correct the Daylight Saving for AWST: 1) Login using OS Admin Account to CUC by SSH. 2) Run the following: run cuc dbquery unitydirdb update tbl_timezone set daylightstartmonth=10, daylightstartweek=5, daylightendmonth=3, daylightendweek=5 where timezoneid=225

Unity Connection does not observe Media_SilenceSuppression_Off flag , Fixed CSCsy45818

Symptom: Unity Connection sends comfort noise packets instead of streaming silence, even when silence suppression is disabled in the CUCM cluster.
Conditions: Unity Connection 7.0(1) and prior versions
Workaround: There is no workaround other than proxying the stream through an intermediate device, such as an MTP or transcoder.

Unity Connection needs a way to audit administrative access , Open CSCsz14822

Symptom: Unity Connection currently does not have a way to show what changes an administrative user makes to the system via a report
Conditions: Unity Connection
Workaround: None

Login response does not flag server in "Stop Taking Calls" State , Fixed CSCtd10604

Symptom: Admin clicks onStop Taking Calls VisualVoicemail will continue to login to Server However trying to play amessage will fail with fast busy
Conditions: Admin clicks onStop Taking Calls
Workaround: Administrator should click on "deactivate server". VisualVoicemail will failover to other server when server is deactivated
Further Problem Description: