MeetingPlace Express Hot Issues from Cisco TAC

MPE doesn't accept self signed certificate for TLS enabled MTA , Open CSCsw87431

Symptom: Email notifications are not working.
Conditions: Cisco Unified MeetingPlace Express upgraded from previous versions to v2.1.1.2 Self-signed certificates
Workaround: There are 3 possible solutions to this problem: 1. Obtain and install on valid certificate issued by some recognized CA authority 2. Disable SSL/TLS on SMTP/Exchange server 3. Use 2_X_hotfix_01_CSCsw87431.zip to import existing, non-trusted certificate to the list of trusted certificates in Java keystore
Further Problem Description: MeetingPlace Express currently doesn't accept self signed certificate that comes by default on most MTA installation. Disabling TLS avoid the verification and makes notification works. Alternatively, certificate can be imported to the list of trusted certificates in java keystore using 2_X_hotfix_01_CSCsw87431.zip.

SSL is disabled by using SSLUti , Fixed CSCsw79926

Symptom: SSL is disabled by using SSLUtil, file permissions on a certificate files are changed so SSL cannot be enabled from Admin Web anymore.
Workaround: For systems already affected with this issue (by running old version of SSLUtil), please run following commands (as root) to fix file permissions: chown breeze:breeze $BREEZE_HOME/custom.ini* chmod 664 $BREEZE_HOME/custom.ini* chown root:mpx $MP_WEB_MAIN/conf/server.xml* chmod 775 $MP_WEB_MAIN/conf/server.xml* chown -R root:mpx /usr/local/enrollment chmod -R 770 /usr/local/enrollment Alternatively, disable SSL again by running 'SSLUtil -d' using fixed SSLUtil from attachment.
Further Problem Description: none

Can't join meetings when Adobe Flash 10 is installed , Fixed CSCsv31317

Symptom: Cisco MeetingPlace Express Web Meetingroom failed to load with error message : "you must use flash player version 6 or above". This occurs with the Cisco Presenter add-in or without the add-in This impacts all versions of MeetingPlace Express product.
Conditions: Flash player 10 installed on the client computer Cisco MeetingPlace Expess v2.0.3.35, v2.0.2.126
Workaround: The upcoming MeetingPlace Express v2.1 release will provide full support for Flash player v10. In the meantime, there are two workaround methods, depending on the customer's preference: A. Apply a hotfix sctipt to the MeetingPlace Express server. Please contact Cisco TAC to obtain the hotfix. B. Uninistall Adobe Flash Player v10 from client computer, and install Flash Player v9.x -- A. To Apply the MPE Hotfix: ----- upload and unzip the hotfix files ---- Prepare by placing the hotfix file named breezehotfix-newplayer.zip on a ftp server, and then transfer the file to the MeetingPlace Express server. Example steps: 1) ssh to MPE server as mpxadmin, then type 'su' to login as root user 2) cd /partB 3) ftp 4) bin (to set binary transfer mode) 5) get breezehotfix-newplayer.zip 6) bye (to logout of ftp server) 7) type 'unzip breezehotfix-newplayer.zip' (without quotes) ----- run the installfix.sh --- 1) make sure you are logged in as the root user 2) cd /partB/breezehotfix-newplayer 3) type './installfix.sh' 4) type 'mpx_sys restart' to restart MeetingPlace Express -- B. To uninstall flash player 10 and reinstall the latest flash player 9.0.124 from the Adobe web site by following these steps: 1. Get the version of the FlashPlayer you already have installed on your client machine by following this technote; http://www.adobe.com/go/tn_15507 2. If you are running FlashPlayer 10 or higher continue with this procedure, otherwise you can stop here, you do *not* need to proceed. 3. Download the FlashPlayer 9 archive zip file that contains the Flash Player 9.0.124 among the other versions (the version 9.0.124 is located in the 9r124 subfolder): http://fpdownload.macromedia.com/get/flashplayer/installers/archive/fp9_archive.zip 4. Un-install the existing FlashPlayer by following this technote: http://www.adobe.com/go/tn_14157 5. Reboot the client machine Operating System 6. Install FlashPlayer 9.0.124 by running one of the following files depending on the Operating System and Browser you are using; Windows 9x/ME/NT/2000/XP - Internet Explorer: flashplayer9r124_winax.exe - Netscape & Firefox: flashplayer9r124_win.exe Mac OS PowerPC - flashplayer9r124_mac.dmg Mac OS Intel - flashplayer9r124_ub_mac.dmg.zip Solaris - flashplayer9r124_solaris_x86.tar.bz2 (for Intel x86 based client machines) - flashplayer9r124_solaris_sparc.tar.bz2 (for Sparc based client machines) 7. (optional) Check that you have FlashPlayer 9.0.124 installed by following this technote : http://www.adobe.com/go/tn_15507

MPE SMTP configuration corrupted after upgrade to 2.1 , Fixed CSCsx52920

Symptom: After upgrading to 2.1 email notifications are not working anymore, and they are stuck in the email notification queue. Also, SMTP config is not accessible anymore from the web admin. When going to System Configuration --> E-Mail Service Administration --> SMTP Server Configuration, getting error: "Sorry, could not process your request, please try again later!"
Conditions: Cisco Unified MeetingPlace Express 2.1.1.2, after upgrading from v2.x SMTP server configuration has authentication enabled
Workaround: 1) Check this file, you should see that is in clear text: /opt/cisco/meetingplace_express/var/mail/conf/rcms-conf.xml 2) Edit the file, delete the password (leave it blank ) 3) Restart MPX services: 'mpx_sys restart' 4) From the web admin --> E-Mail Service Administration --> SMTP Server Configuration add back the password. 5) Verify that now the file rcms-conf.xml has the password encrypted. Notification should now work.
Further Problem Description: Prior to MPE v2.1, the SMTP server password in the rcms-conf.xml was in clear text. With 2.1 is now encoded. We have seen occurrences were the password was clear still after the upgrade, which cause to generate this exception in userweb.out logs, prevent to access SMTP page and breaks email notification: [--userweb--][http-8080-Processor23] 2009-02-03 08:08:30,573 [ERROR,RCMSConfigSMTPAction 37] Global exception occured in action com.cisco.meetingplace.admin.web.actions.email.RCMSConfigSMTPAction: java.lang.IllegalArgumentException: The char '0xf' in 'return code: 500 HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.lang.IllegalArgumentException: The char '0xf' in 'java.lang.IllegalArgumentException: The char '0xf' in '' is not a valid XML character.' is not a valid XML character.

Phone icons disappearing from conference screen , Open CSCtc79936

Symptom: Customer was on a monthly meeting with about 100 callers, logged in as mpeadmin, then joined the conference as mpeadmin so he could view and mute callers. 15 mn into call, he stopped being able to mute callers, and stopped seeing phone icons next to particpants. Then as callers dropped off, the number of participants did not decrease.
Conditions:
Workaround: Close and relaunch browser.
Further Problem Description:

When Flash 10 Installed No option to get plugin From Meeting Room Avail , Fixed CSCsw40713

Symptom: A client machine has Flash 10 installed but has not installed the presenter plugin. This client then logs into the server and schedules a meeting. When Flash 10 is installed, thgere is not a "share screen" button available. Depressing the "Share screen " button is the trigger that starts the download process normally. End result is that the end user does not have the ability to share. This differs when a client machine has Flash 9 installed. When Flash 9 is installed the client logs into the server and then schedules a meeting. Once in the meetingroom, the "screen share" button is available, once depressed the download of the plugin begins and then the meetingroom opens again with the sharing options ready for use.
Conditions: 2.0.3.35 MPE Flash 10.x Installed on client NO presenter plugin installed
Workaround: http://bounty-build.cisco.com/bounty.jsp MeetingPlace Express Release 2.X Hotfix 04 Date: 01/23/2009 Bugs Fixed: CSCsw40713 - When Flash 10 Installed No option to get plugin From Meeting Room Avail Dependencies: Use with Releases 2.0.1, 2.0.2, 2.0.3 or 2.1.1 Download | Readme
Further Problem Description: N/A

reinstall / upgrade breeze failed , Fixed CSCsz27877

Symptom: Adobe Breeze Reinstall Failure, or the Breeze Service does not start
Conditions: Cisco MeetingPlace Express 2.1.1.2 upgrade from other versions
Workaround: Please contact Cisco TAC to investigate to see if Cisco MeetingPlace Express v2.1.1 Hotfix 21 applies

MPE shipped with wrong media on MCS-7825-H4 / I4 , Terminated CSCtc44642

Symptom: When tried to install using the media shipped with MCS-7825-H4 or I4, it gives following error: No Driver Found Unable to find any devices of the type needed for this installation type. Would you like to manually select your driver or use a driver disk?
Conditions: Unable to install MPE successfully.
Workaround: Provide iso image file.

MPE BST time wrongly displayed on schedulled meetings via outlook , Fixed CSCtd25972

Symptom: all schedule meetings on the MPE outlook plugin sending email with the time in BST (British Summer Time) instead of GMT.
Conditions: schedule meetings via outlook
Workaround: schedule meetings via Web

meetings from deleted users remain in system , Fixed CSCsq43223

Symptom: When a user profile, that had scheduled meetings, is deleted these meetings should be removed as well. From the web GUI, the meetings do not show up under Find. However new meetings scheduled during the dates/times when the old and removed scheduled meetings cannot reserve audio ports originally reserved or use the same meeting ID.
Conditions: User profile was created on meetingplace express server as an end user. This user then scheduled a reoccurring meeting reserving most of their audio ports. Under the admin account on the GUI, the user profile was deleted. Also under the GUI, the admin chose Find and searched for the meetings by date. The meetings no longer showed up. The user profile was created again and he could also not see any meetings that the deleted user could see. However no one was able to schedule a meeting during those times when reserving most of their audio ports getting an error message saying "Insufficient licenses are available. Try using a different date, time, duration or participant count." Logged in as mpxadmin into the CLI of the machine, the mtginfo -a command displayed the meeting scheduled for the deleted user.
Workaround: Log in as mpxadmin and use mtginfo to get the unique meeting ID of the meeting(s) to be deleted. use the CSTest tool. Select option 2, then 2, and then 2 again to delete scheduled meetings. Type in the unique meeting ID and hit enter. This should delete the meeting and free up its reserved ports and meeting ID.
Further Problem Description:

Outlook plugin 'Show meeting in public listing' is always checked , Fixed CSCsx42599

Symptom: When scheduling through the Outlook plugin, the 'Show meeting in public listing' option is always checked by default, no matter the User Profile setting.
Conditions: Always
Workaround: Manually uncheck the setting each time you schedule
Further Problem Description: I've confirmed this does schedule the meeting in the public listing by default, even though a profile is set to not show it publicly.

noticications sent out for users that have left the meeting. , Open CSCtd32036

Version : 2.1.1.2 Problem: non-ending meeting holds all users that have attended meeting as active users from Active Conferences. If a user leaves and comes back in, this keeps a running list of all users with each login as noted in the header of the log Active Conferences. : onf ID reservation times (adjusted for the ID guard times) StartDate = 1253715573 : Wed Sep 23 10:19:33 2009 EndDate = 1895830807 : Mon Jan 28 06:40:07 2030 ReadConf of 0x106 (262.) Name : Production Bridge Meeting Id : 911 nPortsRequired : 12; OrigNumberOfPorts : 12 PeakNumberOfPorts : 27 nVPortsRequired : 0; OrigNumVideoPorts : 0 nDCPortsRequired: 12; OrigNumberOfDCPorts: 12 PeakNumberOfDCPorts: 0 fAllowVideoConf Yes fAllowDataConf Yes NextEvent 18; NextEventTime = 1895825407 : Mon Jan 28 05:10:07 2030 LastModified = 1258046357 : Thu Nov 12 12:19:17 2009 StartDateTimeOfConf = 1253715578 : Wed Sep 23 10:19:38 2009 ActSrtTimeOfConf = 1253715717 : Wed Sep 23 10:21:57 2009 VoiceStorageEndTime = 1896430207 : Mon Feb 4 05:10:07 2030 ReqLengthOfConf: 30; UserSetPurgeTime: 0 ActnParticipants : 223, PeakNumberOfParticipants: 27 Notifications are sent to all ActnParticipants and not currently "in meeting" Question: Should this file reflect only the users that are activly IN the meeting AT this time and not all users whom have entered the meeting through out the life of the meeting. Infocap is attached to the SR directly.

After upgrading to 2.1 appending new license results in Error , Fixed CSCsx55906

Symptom: After applying a license to MeetingPlace Express on an earlier version and then upgrade to 2.1.1.2, you cannot use the Install Licenses web page to append an incremental license file. This results in an error "Error writing license file". The Install License from the web gui ran as root resulting in the license file not having permissions for mpxadmin to be able to write. This tool runs as mpxadmin in 2.1 causing this error.
Conditions: Install license in 2.0.3 or previous, then upgrade to 2.1.1.2. Then attempt to append incremental license file.
Workaround: Change the owner and group of the license file to mpxadmin/mpx: chown -R mpxadmin:mpx $MP_ROOT/licenses
Further Problem Description:

When URL is modified, upgrade.exe is not updated with new URL , Fixed CSCtd26138

Symptom: Outlook plugin upgrade.exe is not updated when the URL is changed. setup.exe is changed
Conditions: MPE 2.1.1.2
Workaround: Uninstall the plugin and then reinstall the plugin
Further Problem Description:

Mtgs cannot be found but are hidden on system after a profile deletion. , Fixed CSCta01515

Symptom: Mtgs cannot be found but are hidden on system after a profile deletion. Steps to reproduce: Create a profile on the MPE system. Use the newly created profile to scehdule meetings. Delete the profile that scheduled those meetings. The profile will be deleted and those meetings scheduled by that user cannot be found using the Find meeting feature, however the meeting will still exist on the MP Express Server. This is verified by running a meeting information export and these meetings can be attended as well. To remove these meetings, one will have to import/cancel these meetings. Either delete these meetings entirely when a profile is deleted or allow them to be found via GUI and deleted by an Admin.
Conditions: When a profile is deleted.
Workaround: Look up the meetings in the raw meeting report exported from the system.
Further Problem Description: Mtgs cannot be found but are hidden on system after a profile deletion. Steps to reproduce: Create a profile on the MPE system. Use the newly created profile to scehdule meetings. Delete the profile that scheduled those meetings. The profile will be deleted and those meetings scheduled by that user cannot be found using the Find meeting feature, however the meeting will still exist on the MP Express Server. This is verified by running a meeting information export and these meetings can be attended as well. To remove these meetings, one will have to import/cancel these meetings. Either delete these meetings entirely when a profile is deleted or allow them to be found via GUI and deleted by an Admin.

SQL optimization change to speed up DB operation under heavy load. , Open CSCtd19618

Symptom: MeetingPlace Express times out when scheduling large recurring meetings under heavy load.
Conditions: MeetingPlace 2.1.1.2
Workaround: Schedule shorter recurring chain will minimize the problem.
Further Problem Description:

SMTP configuration: TLS usage needs to be configurable , Fixed CSCsy89743

Symptom: Communication with the SMTP server is always done through TLS (if enabled on the SMTP server). It is best to have this configurable from the Admin web pages, maybe the customer does not want to use TLS or is having some problems with the certs.
Conditions:
Workaround: N/A
Further Problem Description:

MeetingPlace Express Exchange Configuration Properly Configured - Fails , Fixed CSCsm42684

Symptom: Error indicating Authentication Failure when clicking the 'Test' button. There are several different error messages: 1) 'Authentication error. Check the authenticated access to the Exchange Server for NTLM authentication scheme.' 2) 'Access error. Check the access control to the Exchange Server and ensure that SSL is enabled for the Exchange Server.' The traces may indicate a '404' or '503' error when attempting the test.
Conditions: Cisco Unified MeetingPlace Express 2.0(2), 2.0(3) Microsoft Exchange Server 2000 with NTLM Authentication enabled Microsoft Exchange Server 2003 with NTLM Authentication enabled
Workaround: Please ensure a new user account on Exchange for use with MeetingPlace Express for Exchange Configuration, with the following conditions met: 1) Ensure the alias is the same as the Actual user name, and does not use any non-alpha characters. For instance Joe User Alias JoeUser instead of something like, Joe User Alias MPEAcct. Avoid 'joe-user' or 'joe.user' as the user alias, and 'joe.user@yourdomain.com' or 'joe-user@yourdomain.com' as email addresses. 2) Please ensure that the user account has been logged into Exchange. Configure Outlook Express or Outlook somewhere and log into that account at least once.

Meeting type is blank if no audio ports with web ports , Open CSCtd34245

Symptom: Meetingtype is blank after scheduling a meeting if a meeting is web only (no audio ports are reserved) and meeting is video enabled (video ports are reserved). In this case, 'Meeting type' remains blank
Conditions: MPE 2.1.1.2
Workaround: none, meeting gets scheduled as expected
Further Problem Description:

MPE Primary and SMA servers failed to communicate after upgrade , Fixed CSCsl13535

Problem Symptom Cannot access Cisco Unified MeetingPlace Express web page after performing an upgrade.
Conditions - Upgrading from Cisco Unified MeetingPlace v2.0(2.126), v2.0(3.35) - SSL feature enabled - SMA-2S deployment model
Workaround - disable SSL feature Additional Information The following resoution steps need to be followed to restore SSL feature, and requires an additional script available through Cisco TAC. i) disable the SMA from the primary (internal) admin page ii) transfer or create the breeze password reset script (breeze_sma_reset.sh) to the secondary (external) server's /tmp directory (via ftp, scp, copy & paste, or other method) iii) Make sure the lines of this script are in Linux LF format and not DOS CR/LF format. If conversion from DOS to Linux format is required: cat /tmp/breeze_sma_reset.sh | dos2unix > /tmp/breeze_sma_reset.sh.tmp mv /tmp/breeze_sma_reset.sh.tmp /tmp/breeze_sma_reset.sh iv) On secondary server: Switch to root user. v) On secondary server: Make sure the script is "runable" (chmod 755 /tmp/breeze_sma_reset.sh) vi) On secondary server: Run the script (/tmp/breeze_sma_reset.sh) vii) run the breeze_sma_reset.sh on the secondary server viii) restart the services on secondary server > service mpx_tomcat restart > service breeze restart ix) restart the services on the primary server > service mpx_tomcat restart > service breeze restart x) On the primary server's SMA admin page, enable the SMA ... Run test meetings on SMA server to verify the SMA to primary server connection is working.

Canceling single occurance cause loss of entire recurring chain. , Fixed CSCsz21993

Symptom: Canceling single occurrence cause loss of entire recurring chain and additional unpredictable behavior. MPforOL MeetingPlace Express 2.1.1.2.
Conditions: Recreate Scenario: Version MPE 2112 latest. Outlook 2007 sp1 1. Schedule recurring meeting Ex. Daily - Every weekday 5 occurrences invite at least 1 person and edit the Location field, put "mp" for example 2. Open an occurrence ex. 3rd in chain 3. Cancel Meeting (3rd in chain) cancel meeting > send cancellation Results: 3rd mtg is gone from OL calendar but 1st meeting in chain is gone from MeetingPlace Express THEN 4. Change an occurrence ex: 4th move time forward 1 hr. (note script error see screen shot) Line 736 char 4 5. Choose "yes" on the script error 6. Choose "send Update" 7. Choose "save changes and send update" Results: Entire chain is then canceled from MeetingPlace Express but still visible in OutLook Calendar.
Workaround:
Further Problem Description:

SSL install from web admin breaks web , CSCsx21152

None Symptom: Enable SSL from Web Admin as documented (intermediate certs appended correctly as required) Restart services or reboot the server. Browse to main MPE homepage, it would redirect to https but would fail to display any page.
Conditions: MPE 2.1.1.2
Workaround: from SSH console, do the following: SSLUtil -b /partB SSLUtil -r /partB/SSL_backup.tar
Further Problem Description: SSLUtil -c would show: OEM_SSL_MODE=none unable to load Private Key

MPX 2.1.1.2 sysAPPL MIB not returing status for core and edge processes , Fixed CSCsy42658

Symptom:SysApplMIB does notreturn the status for edge and core processes.
Conditions: Always
Workaround:None
Further Problem Description:

MPE - URL of online help search result is misformatted. , Fixed CSCsx39043

Symptom: The MeetingPlace Express online help search result is misformatted. When click on the search result, server will respond "Not found"
Conditions: MeetingPlace 2.1.1.2
Workaround: Need to fix the URL, replace "umpe20olh" with "user". Ex. http://server/public/help/en_US/umpe20olh/ctrlaccs03.html should be: http://server/public/help/en_US/user/ctrlaccs03.html
Further Problem Description:

External meeting notifications include https CTA with ssl enabled , Open CSCtc98333

Symptom: When SSL is enabled on internal and SMA server, CTA links for external meetings are https instead of http. Documentation states: "Whether or not SSL is enabled, e-mail notifications use click-to-attend URLs that begin with "http" instead of "https." When SSL is enabled, the system automatically redirects users to an "https" URL."
Conditions: - External meetings - SSL enabled
Workaround: n/a
Further Problem Description: n/a

Allow changing MPE disconnect empty port & early meeting release setting , Open CSCsh42986

Symptom: Allow changing MPE disconnect empty pot & early meeting release settings. Customers would like to customize these settings to their needs. Currently, these settings are hard coded: 30 mintutes for Disconnect Empty Port 5 minutes for Early Meeting Release
Conditions: System is hard coded.
Workaround: N/A Customer can schedule continuous meeting.
Further Problem Description: Allow changing MPE disconnect empty pot & early meeting release settings. Customers would like to customize these settings to their needs. Currently, these settings are hard coded: 30 mintutes for Disconnect Empty Port 5 minutes for Early Meeting Release

MPE: breeze password reset script , Fixed CSCtd03491

Symptom: after upgrade or rebuild and restore of MPE, users cannot start Web conference.
Conditions: Error message reads. General error: contact system administrator. Something unexpected has happened please contact your system administrator
Workaround: it seems the that when rebuild of Breeze DB from the scratch..hotfix 21 uses the wrong username and password when rebuilding Breeze DB. workaround to change this manually.

Vulnerability exists in the Macromedia JRun web server component , Fixed CSCsr74807

Symptom: A vulnerability exists in the Macromedia JRun web server component installed with Cisco Unified MeetingPlace Express (MPE).
Conditions: Affects all versions prior to the first fixed release as per the Cisco Bug ID.
Workaround:. A hotfix is available, by contacting the Cisco TAC, via your normal support channels.

Latency reading in breeze meeting room is very hight with SSL enabled. , Open CSCtc87632

Symptom: With SSL certifications installed onMPE server, the latency reading in the web meeting room is very hight even though the user doesn't really feel the latency when sharing the content.
Conditions: MeetingPlace 2.1.1.2
Workaround: N/A
Further Problem Description: