MeetingPlace Hot Issues from Cisco TAC

Cancel notifcations for single meeting are not going out , Fixed CSCtc61940

Symptom: Schedule future single meeting from web. Scheduler and invitee receive notification. Delete this meeting. Cancel notifications are not going out.
Conditions: N/A
Workaround: N/A
Further Problem Description: N/A

Outlook locks up when open second MeetingPlace meeting in calendar , Fixed CSCtb50314

Symptom: Outlook 2003 will lock up (freeze) when opening multiple MeetingPlace meeting in the calendar at the same time.
Conditions: MeetingPlace Outlook 6.0.537.0 Microsoft Outlook 2003 SP3
Workaround: Microsoft Outlook 2007 doesn't have the same problem. Or in Outlook 2003 situation, open MeetingPlace meetings one at a time.

Accessing past Meeting Content causes MPWeb services to crash 6.0(639.1) , Fixed CSCtd10861

Symptom: When clicking on a past meeting that you had scheduled, and clicking on the Access Meeting Content button, the web room opens and several seconds later, the web services crash and restart automatically. A DrWatson crash dump is created.
Conditions: This only occurs on the 6.0(639.1) patch and not 6.0(639.0).
Workaround: None
Further Problem Description: Error messages show: Mon Nov 09 10:27:29 2009 w3wp (0x1BC4) Error: ReadFile failed (109) Mon Nov 09 10:27:29 2009 w3wp (0x06F0) Error: ReadFile failed (109) Mon Nov 09 10:27:29 2009 w3wp (0x1BC4) Warning: Content-length is 0 Mon Nov 09 10:27:29 2009 breeze (0x0000) Error: IsResponseSuccess caught an Exception: Error on line 1: Document root element is missing. Mon Nov 09 10:27:29 2009 breeze (0x0000) Error: getErrorsFromResponse caught Exception: Error on line 1: Document root element is missing. Mon Nov 09 10:27:29 2009 breeze (0x0000) Error: UserRoleUpdated failed; null Mon Nov 09 10:27:29 2009 w3wp (0x1ABC) Error: MPAgent is not available because WaitNamedPipe returned error 2 Mon Nov 09 10:27:29 2009 w3wp (0x0BB0) Error: MPAgent is not available because WaitNamedPipe returned error 2 Mon Nov 09 10:27:29 2009 w3wp (0x1638) Error: MPAgent is not available because WaitNamedPipe returned error 2 Mon Nov 09 10:27:29 2009 w3wp (0x06F0) Warning: Content-length is 0 Mon Nov 09 10:27:29 2009 breeze (0x0000) Error: parseResponse caught an Exception: null Mon Nov 09 10:27:29 2009 breeze (0x0000) Error: parseResponse caught an Exception: null Mon Nov 09 10:27:29 2009 breeze (0x0000) Error: parseResponse caught an Exception: null Mon Nov 09 10:27:52 2009 w3wp (0x06F0) Error: MPAgent is not available because CreateFile returned error 2 Mon Nov 09 10:27:52 2009 w3wp (0x1BC4) Error: MPAgent is not available because CreateFile returned error 2 Mon Nov 09 10:27:52 2009 breeze (0x0000) Error: parseResponse caught an Exception: null Mon Nov 09 10:27:52 2009 breeze (0x0000) Error: parseResponse caught an Exception: null Mon Nov 09 10:27:53 2009 w3wp (0x1ABC) Error: MPAgent is not available because CreateFile returned error 2 Mon Nov 09 10:27:53 2009 breeze (0x0000) Error: parseResponse caught an Exception: null Mon Nov 09 10:27:53 2009 MasterSvc (0x05C8) Warning: Detected MPAgent service stopped (1067,0)

Wrong instance rescheduled on app server , Fixed CSCta93601

Symptom: Wrong instance rescheduled on app server.
Conditions: Outlook 2007, SP2, add-in version 7.0.2.10 1) Schedule daily, 3 occurences, 1st instance starting right away. 2) End 1st instance as soon as it is 'In Session'. 3) Reschedule whole series for 2 hrs earlier. 4) Reschedule 2nd instance to some new time. Wrong instance is rescheduled on app server (3rd instead of 2nd).
Workaround: N/A
Further Problem Description:

MP7 Unabot to Single sign from outlook for usersid longer than 17 chr , Fixed CSCtd03716

Problem Details: When clicking on the direct link in the outlook email notification, Windows Authentication does not workin case of very long user ids (>18 charaters). Step to reproduce the problem: 1) schedule the conference and invite user with long id 2) click to the link sent in email invitation In the MPWEB server application event logs I noticed: Event Type: Warning Event Source: Cisco Unified MeetingPlace Web Conferencing Event Category: Agent Event ID: 100 Date: 10/29/2009 Time: 11:28:15 AM User: N/A Computer: MPWEB7 Description: Cannot find user :longuseridfortest:, error 9218 File: Cgiuser.cpp Line: 1954

MP App will not start until ipv6 disabled , Open CSCtc92164

Symptom: Symptom: MeetingPlace application will not start. There mpx_sys restart will show Starting all process as Active Mode ... =================================================================== Starting MeetingPlace database: [ OK ] Starting MeetingPlace License Manager: [ OK ] Starting Media Server Administration 5.1.0.6.50... Starting MeetingPlace Recording/Streaming Service: [ OK ] Starting MeetingPlace application: [FAILED] ERROR: returncode = 1 Check if /var/mp/axlds exists to hold DirectoryService logs /var/mp/axlds exists Starting MeetingPlace DirectoryService: Broadcast message from root (Wed Oct 28 04:06:56 2009): The system is going down for reboot NOW! -- The Application server will then continually reboot several times.
Conditions: Environment MeetingPlace 7.0.2.14HF6 Application server The server worked on was the failover secondary, but the problem symptom simultaneously affected both primary and secondary servers.
Workaround: To disable ipv6: vi /etc/modprobe.conf Add following line: alias net-pf-10 off -- To stop the continous rebooting: vi /lat/bin/startup start root sim -debug REmember to remove -debug after troubleshooting and fixes are in place, otherwise it will affect application startup

JRE 6.0 update 14 cause Conference Manager Login to fail , Fixed CSCta14173

Symptom: Not able to log into Conference Manager after JRE 6.0 update 14 was installed.
Conditions: Cisco Unified MeetingPlace 7.0 and JRE 6.0 update 14
Workaround: Uninstall JRE 6.0 update 14

MeetingPlace timezone DST update for Argentina 2009 , Fixed CSCtc77292

Symptom: Argentina will not observe daylight saving time (DST) on October 18, 2009.
Conditions: Reference: http://www.timeanddate.com/news/time/argentina-dst-2009-2010.html
Workaround: na
Further Problem Description:

mpagent crash when attaching PPT has filenames with "%20" , Fixed CSCtc88258

Symptom: The mpagent process crash when attempting to upload Microsoft Powerpoint presentations into web conference.
Further testing found end users attaching files with names literally with "%20" as part of the name. The files would have been named this way as a substitute for the space character. Likely source is when they are click-to-download using IE or some web browser. eg: my%20book.ppt will fail. my%.ppt will not, and 'my book.ppt' will not.
Conditions: Cisco Unified MeetingPlace Web 6.0MR5
Workaround: Rename the Powerpoint filenames to remove "%20" or similar ASCII escaped character codes.

MPWeb services crash when rescheduling recurring meeting in Outlook , Fixed CSCtd22992

Symptom: MPAgent service crashes. A lumberjack Crash file is generated however DrWatson does not report the crash. Services recover automatically afterward. Thu Nov 12 14:28:23 2009 w3wp (0x2140) Error: ReadFile failed (109) Thu Nov 12 14:28:43 2009 MasterSvc (0x08CC) Warning: Detected MPAgent service stopped (1067,0)
Conditions: 1. With the Outlook plug-in, schedule a recurring meeting weekly or daily for 10 occurrences 2. Double click on calendar, and click Open the series 3. Click on the Recurrence button on the top 4. Change the time 5. Click Save and Close Issue occurs with any current Outlook plug-in version for 6.0MR5 (including 6.0.537.0 and Issue does not occur with MPWeb 6.0.639.0.
Workaround: none
Further Problem Description: GWSim logs indicate MPAgent goes into a loop before crashing: Thu Nov 12 14:28:23 2009 MPAgent (0x01F8) Debug: GetData: C_UTCTime=40134.958333333336 Thu Nov 12 14:28:23 2009 MPAgent (0x01F8) Debug: GetData: MTGID=2325 Thu Nov 12 14:28:23 2009 MPAgent (0x01F8) Debug: GetData: MTGID=2325 Thu Nov 12 14:28:23 2009 MPAgent (0x01F8) Debug: GetData: C_UTCTime=40134.958333333336 Thu Nov 12 14:28:23 2009 MPAgent (0x01F8) Debug: GetData: MTGID=2325 Thu Nov 12 14:28:23 2009 MPAgent (0x01F8) Debug: GetData: MTGID=2325

Recurring meeting gets corrupted when a scheduled meeting has same ID , Fixed CSCtc80136

Symptom: In MP 6.0 MR4 and MR5, recurring meeting's click to attend link in OL notification gets corrupted if a scheduled meeting is scheduled with the same meeting ID of the recurring meeting.
Conditions: Steps to re-produce: 1) Schedule a recurring meeting from OL 2) Schedule a scheduled meeting with the same meeting ID of the recurring meeting 3) All the recurring meeting notification's click to attend link point to the scheduled meeting This happens in MR4 and MR5.
Workaround: None
Further Problem Description:

Browser test link in email notification returns 'No session ID given.' , Fixed CSCsw75663

Symptom: The browser test link in meeting notifications, usually http://server/test/ or http://server/mpweb/scripts/browserupper.asp results in a page displaying 'No session ID'
Conditions: - Using the link in notifications that brings you directly to the browser test
Workaround: - Go to the mpweb homepage and click Browser Test - Edit the notifications to not sent this link and to instruct users to go to the homepage for the Browser Test
Further Problem Description: n/a

Bad formed template causes notification to stop being sent , Terminated CSCtc50241

Symptom: A malformed notification template can stop backend notifications from being sent out.
Conditions: Meetingplace 6.0 MR5
Workaround: replace the template with the default template
Further Problem Description:

MPSync gateway not reporting status correctly , Fixed CSCsv92802

Symptom: The MPSync gateway is not reporting status correctly, it frequently is in a "Not Responding" state when the service is actually operating correctly.
Conditions:
Workaround:
Further Problem Description:

'Configure Strings' page returns error , Fixed CSCsz02847

Symptom: DMZ server on 7.0 MR1 returns the following page: Server Error in '/MPWEB/Scripts/WebHelp' Application
Conditions: External web server
Workaround: n/a
Further Problem Description: This problem occurs with the internal web server as well.

Breeze does not pass onto AS who ended that call , Open CSCsy83656

Symptom: cptrace -C shows events: Terminate: User Id XXXXX, Result 0 User XXXXX may or may not exist.
Conditions: The meeting was ended by a user over the web. Breeze does not pass onto Audio Server who ended that call and so cptrace cannot report the correct user id as to who ended the meeting. The Terminate call on the audio server uses the user ID that was last associated with the MPWeb thread's connection ID that is handling the termination call, there is no user ID directly associated with the termination call itself.
Workaround: none
Further Problem Description:

Record mtg not on the meeting option page and will not sync with profile , Fixed CSCso55776

Symptom: "record meeting" is removed from Meeting Options page. For those meetings scheduled with "record meeting" to "no", "automatically start recording" to "yes", recording will not start automatically and there is no way you can change that on the web interface. If end user has no access to MeetingTime, end users has to set "record meeting" to yes in their profile and delete that meeting and recreate the meeting.
Conditions: MP 6.0
Workaround: None.
Further Problem Description:

MPNotes: Declining Recurring Meetings are not removed , Fixed CSCtd14649

Symptom: Declined meeting invites (backend scheduled) do not get removed properly from Notes user's calendars, instead adding the word "Declined" in the front of the subject.
Conditions: Cisco Unified MeetingPlace 7.0.2.14 Application Server Cisco Unified MeetingPlace Notes Integration 7.0.2.5 Notes Mail template 85/801/702/65
Workaround: - Use Notes 7.x templates - Select the meeting occurrence but Not open the meeting occurrence, then select Participant Actions, Delete
Further Problem Description: Problem is reproducible: - (schedule recurring meeting on web, accept it, open any occurrence in Calendar and -select Decline from Participant Actions) - On the other hand, when not opening the very occurrence, but just selecting Participant Actions, Decline, occurrence will be deleted

Remove MIT Kerberos from MP Application Server. , Open CSCtc95960

Symptom: Remove MIT Kerberos from MP Application Server. The MIT Kerberos package was included as a default package from the Operating System. DE's confirmed that our MP Application Server never uses it. Please exclude this package in the next minor/major release as customers are inquiring about upgrading this piece of software.
Conditions: Remove MIT Kerberos from MP Application Server. The MIT Kerberos package was included as a default package from the Operating System. DE's confirmed that our MP Application Server never uses it. Please exclude this package in the next minor/major release as customers are inquiring about upgrading this piece of software.
Workaround: N/A
Further Problem Description: Remove MIT Kerberos from MP Application Server. The MIT Kerberos package was included as a default package from the Operating System. DE's confirmed that our MP Application Server never uses it. Please exclude this package in the next minor/major release as customers are inquiring about upgrading this piece of software.

Can't add 201st user profile to an existing meeting via Conf. Mgr. , Open CSCtd37101

Symptom: Can't add 201st user profile to an existing meeting via Conference manager.
Conditions: Can't add 201st user profile to an existing meeting via Conference manager.
Workaround: Use MP Web
Further Problem Description:

Wrong date in notification of MP6.0 MR5 with overlapping midnight in UTC , Fixed CSCtc65948

Symptom: Wrong date in notification of MP6.0 MR5 with overlapping midnight in UTC time. It can happen for every time zone if start time of the meeting in scheduler's time zone overlaps midnight in UTC time.
Conditions: For example: Schedule weekly meeting on 10/20 at 20:15 New York time zone. Since at the moment New York time zone is EDT (UTC - 4hours) this meeting is in UTC time at 10/21 at 00:15am. On the other hand, if you schedule meeting an hour earlier, notifications will be OK, both in notification body and in "When" field. Issue is reproducible for recurring meetings except for daily meetings. For daily recurring it is working fine.
Workaround: None
Further Problem Description:

Breeze freezes when clicking on or scrolling through participant list , Fixed CSCsv10475

Symptom: The breeze data conference freezes up and the screen goes white. No other desktop applications can be used by the user because all of the CPU is used by breeze. This persists for a few minutes or more.
Conditions: This happens during a meeting with 15+ participants when the user clicks on or scrolls the participant list in the breeze data conference. It may happen to a lesser extent for smaller meetings.
Workaround: Do not click on or scroll the participant list. After a few minutes, the data conference will recover.
Further Problem Description:

"ANIDigits" field from"Participant_Join_Leave_information" report is inc , Open CSCtc90782

Symptom: The "ANIDigits" field within the "Participant_Join_Leave_information" report is not displaying as desired.
Conditions: Meetingplace 7.0.1.2
Workaround: N/A
Further Problem Description:

Meetings scheduled via MP Outlook send blank notifications , Fixed CSCsx40524

Symptom: Meetings scheduled through Outlook plug-in on certain PC system will send out blank notification.
Conditions: MeetingPlace Outlook Integration 6.0(407.0)
Workaround:
Further Problem Description:

Change user password (days) to 0 prompts for password change. , Fixed CSCta70105

Symptom: Change user password (days) to 0 prompts for password change. According to the documentation, setting this to 0 makes the password to never expire. Steps to reproduce: Set the "Change user password (days) to 0, and wait for about one hour and then users logging into MP Web 7.0.2.3 will be told their password has expired and to enter a new password. Logs to be attached for user ID: mac
Conditions: Change user password (days) to 0 prompts for password change. According to the documentation, setting this to 0 makes the password to never expire. Steps to reproduce: Set the "Change user password (days) to 0, and wait for about one hour and then users logging into MP Web 7.0.2.3 will be told their password has expired and to enter a new password. Logs to be attached for user ID: mac
Workaround: Set this setting to the highest number possible and wait.
Further Problem Description: Change user password (days) to 0 prompts for password change. According to the documentation, setting this to 0 makes the password to never expire. Steps to reproduce: Set the "Change user password (days) to 0, and wait for about one hour and then users logging into MP Web 7.0.2.3 will be told their password has expired and to enter a new password. Logs to be attached for user ID: mac

MPWeb services crash when updating meeting , Fixed CSCtd18765

Symptom: MPWeb services crash
Conditions: MPWeb services crash when updating meeting. There was a CommitAttNow request just prior to the crash where a user seemed to click Upload on a meeting that was not scheduled by him
Workaround: na
Further Problem Description:

Some past meetings stuck on Web Conferences page , Terminated CSCsu06216

Symptom: Ended meetings still show up on the Web Conferences page of mpweb
Conditions: So far only seen on external web servers, but this occurring on internal web servers has not been ruled out (yet)
Workaround: Unknown
Further Problem Description: Certain meetings have been seen as old as 13 days and still stuck on this page. Web resources are not freed till end user closed web browser even after meeting has ended.

lynxos patch 73 , Fixed CSCsk38692

Symptom: Patch for lynxos to deal with root cause of restarts and alarms as described in Bug toolkit CSCsi00573 CSCsj09444 CSCsj66755 CSCsj82446 Fix for mutex locking failures due to "duplicate waiter" error provided by LynuxWorks.
Workaround: No workaround.

Extra meeting recording start and stop messages , Fixed CSCsx50359

Symptom: After starting and stopping recordings from MeetingTime, MPWEB processes extra requests for start/stop so end users on the phone hear the extra prompts and MPWEB displays it starting and stopping.
Conditions: Recording initiated from somewhere other than MPWEB
Workaround: n/a
Further Problem Description: n/a

"Internet Explorer Cannot download" error , Fixed CSCsy32941

Symptom: "IE cannot download" error message pops up when user open MP appointment in OL
Conditions: User has IE7 installed, he sees the error as he opens a MP invitation on Outlook. Problem doesn't apply to users having IE6.
Workaround: None to avoid the error popup. User can click OK to dismiss it, and there's no negative impact on appointment scheduled.
Further Problem Description: Work with MS support on this issue now.

Backend Outlook notifications blank when sent to Domino server , Fixed CSCtd04024

Symptom: With MPOutlook gateway set up to send notifications through Exchange server, when inviting a user who is on a Lotus Domino system, the notification will be properly sent to Exchange server and then relayed to the user's Domino server. However when the user on Lotus Domino server receives the email, the notification if blank. The notification does not show the HTML body or iCalendar format, including how to attend a meeting, click-to-attend link. The options to accept or decline meeting invites are not available.
Conditions: MPOutlook gateway 6.0MR5 is set up to send notifications through Exchange server. This is using SMTP protocol with MIME formatting and includes embedded iCalendar and HTML. Exchange is properly configured to relay the SMTP emails from MPOutlook to the proper destination if the recipient mailbox does not exist on Exchange. So Exchange relays the email to Domino Server which is read by the Lotus Notes client. Domino Server is configured to conform to the published MIME standard.
Workaround: none
Further Problem Description: This issue is due to the originating server incorrectly populating the data in the text/calendar part of the message according to the published MIME v1.0 standard.

MCU and EMP should use same baud rate on console port , Fixed CSCsw19626

Symptom: If you unplug the console cable from an audio blade and connect it to a video blade, or vice versa, it won't work.
Conditions:
Workaround: The audio blade requires a baud rate of 57600 and the video blade requires 9600. Setting the baud rate correctly works around the problem.
Further Problem Description:

With 5.4.139 plugin, non MP meeting reschedules sends two updates. , Fixed CSCsj98351

Symptom: With 5.4.139 plugin, non MP meeting reschedules sends two updates. Customer with MP Outlook plugin 5.4.139 scheduled a non-MP meeting and sends out invite with Outlook 2007. After user accepts and scheduler, reschedules the meeting by updating location or time of meeting... Two notifications are sent out to the invitee with Outlook 2003.
Conditions: With 5.4.139 plugin, non MP meeting reschedules sends two updates. Customer with MP Outlook plugin 5.4.139 scheduled a non-MP meeting and sends out invite with Outlook 2007. After user accepts and scheduler, reschedules the meeting by updating location or time of meeting... Two notifications are sent out to the invitee with Outlook 2003.
Workaround: Select Don't save when Outlook prompts for Save changes.
Further Problem Description: With 5.4.139 plugin, non MP meeting reschedules sends two updates. Customer with MP Outlook plugin 5.4.139 scheduled a non-MP meeting and sends out invite with Outlook 2007. After user accepts and scheduler, reschedules the meeting by updating location or time of meeting... Two notifications are sent out to the invitee with Outlook 2003.

Mute All unusable for Presentation style meetings , Open CSCtb50447

Symptom: For presentation style meetings, Mute All will mute callers currently in the meeting but not future callers. Mute All is not a feature for presentation or webinar meetings, so this option should not work and display an error message.
Conditions: n/a
Workaround: n/a
Further Problem Description: n/a

Can't join meetings when Adobe Flash 10 is installed , Fixed CSCsr58977

Symptom: Web Meeting room failed to load with error message : "you must use flash player version 6 or above". This occurs with the Cisco Presenter add-in or without the add-in
Conditions: Flash player 10 installed on the client computer
Workaround: The upcoming MeetingPlace Web 6.0MR4 release will provide support for Flash player 10. In the meantime, the only workaround is to uninstall flash player 10 and reinstall the latest flash player 9.0.124 from the Adobe web site by following these steps: 1. Get the version of the FlashPlayer you already have installed on your client machine by following this technote; http://www.adobe.com/go/tn_15507 2. If you are running FlashPlayer 10 or higher continue with this procedure, otherwise you can stop here, you do *not* need to proceed. 3. Download the FlashPlayer 9 archive zip file that contains the Flash Player 9.0.124 among the other versions (the version 9.0.124 is located in the 9r124 subfolder): http://fpdownload.macromedia.com/get/flashplayer/installers/archive/fp9_archive.zip 4. Un-install the existing FlashPlayer by following this technote: http://www.adobe.com/go/tn_14157 5. Reboot the client machine Operating System 6. Install FlashPlayer 9.0.124 by running one of the following files depending on the Operating System and Browser you are using; Windows 9x/ME/NT/2000/XP - Internet Explorer: flashplayer9r124_winax.exe - Netscape & Firefox: flashplayer9r124_win.exe Mac OS PowerPC - flashplayer9r124_mac.dmg Mac OS Intel - flashplayer9r124_ub_mac.dmg.zip Solaris - flashplayer9r124_solaris_x86.tar.bz2 (for Intel x86 based client machines) - flashplayer9r124_solaris_sparc.tar.bz2 (for Sparc based client machines) 7. (optional) Check that you have FlashPlayer 9.0.124 installed by following this technote : http://www.adobe.com/go/tn_15507
Further Problem Description:

WebEx meeting attendance is limited to the # of licensed MP web ports , Fixed CSCtb86322

Symptom: WebEx meeting attendance is limited to the # of licensed MP web ports. It is my and the MeetingPlace Technical Marketing Engineer that WebEx meetings should be able have 1000 participants.
Conditions: WebEx meeting attendance is limited to the # of licensed MP web ports. It is my and the MeetingPlace Technical Marketing Engineer that WebEx meetings should be able have 1000 participants.
Workaround: N/A
Further Problem Description: WebEx meeting attendance is limited to the # of licensed MP web ports. It is my and the MeetingPlace Technical Marketing Engineer that WebEx meetings should be able have 1000 participants.

Breeze cannot launch meeting template , Open CSCsv99600

Symptom: Breeze cannot launch a specific meeting template (such as "Collaborative", "Presentation", Webinar"). Instead the following note appears when you join your web meeting: "The template you are looking at is the one we use if the default template feature is not working"
Conditions: MeetingPlace Web 6.0
Workaround: Restart the web services on the affected server. On a Load balanced system, only the affected server must be restarted. End user's web meeting room should seamlessly fail to server that is still active.

Location field is overwritten when adding a Resource , Fixed CSCtb75421

Symptom: In Outlook invite a resource (such as a Conference room) to a MeetingPlace meeting. The resource should then be placed in the location field. After sending the notification the location field is replaced with the Meeting ID.
Conditions: In Outlook add the invitee as a resource, Issue occurs with Outlook 2007 SP1 and SP2 with Exchange 2007. Could not reproduce with Exchange 2003 on any Outlook version.
Workaround: none
Further Problem Description:

Do not allow Attachments to be executable in client browsers , Open CSCtd34151

Symptom: When an HTML file is uploaded to a meeting as an attachment, users can click on this file and the HTML page will load in their web browser including executing all client scripting allowed by the browser such as Javascript. This could be misused maliciously. Server scripting like ASP does not execute.
Conditions: On the Schedule Meeting page, click Attachments/Recordings and upload an .html file with Javascript.
Workaround: None
Further Problem Description:

Port Utilization reports inaccurately show 100% utilization , Open CSCtc84617

Symptom: Daily Port Utilization graphs can be misleading, show 100% conference port utilization during the day when 100% was not reached.
Conditions: n/a
Workaround: n/a
Further Problem Description: Example: - System with 792 confports shows reaching 100% multiple times during peak hours of the day - Infocap logs show a max of 752 accessports used (which means 752 or less confports) 10/15 15:08:16.15 P 603 In Call : DID/DNIS 009463 ============= (752) - Port Utilization graph shows 100% for periods of time around this time, when it should be closer to 95%

mpagent crash due to IPGW H.323 stack exception , Fixed CSCtc76604

Symptom: mpccagent service crashes
Conditions: Cisco Unified MeetingPlace IP Gateway v6.0.5.7
Workaround: Upgrade to the latest version of IP Gateway

When outdialing from MP6.0 MR5 meeting console, '*' is removed from DTMF , Terminated CSCtd23953

Symptom: When out dialing from Meeting console of MP 6.0 MR5, special characters, * and #, are removed by Breeze presenter. If you dial out from MP Web page, it send * or # as part of DTMF, but Breeze presenter in MR5 does not send * and # to audio server. It sends only numbers.
Conditions:
Workaround: Dial out from MP Web gage.
Further Problem Description:

OL2007, MP tab appears on non-MP mtg , Fixed CSCsk60528

Symptom: MP tab appears on normal Outlook (non-MP) meeting
Conditions: Invitee opens a non-MP from Outlook 2007 Calendar
Workaround: Since it is a non-MeetingPlace, the MeetingPlace tab is useless for this case.

Outlook - Collaborative meeting rescheduled to Lecture is All Speaker , Fixed CSCtc77400

Symptom: Meetings originally scheduled as Collaborative, rescheduled as Lecture, and then rescheduled again end up becoming All Speaker again.
Conditions: n/a
Workaround: n/a
Further Problem Description: Steps to reproduce: - Schedule collaborative recurring series for future time - Reschedule the series by just changing it from collaborative to lecture - Reschedule the series again, just by changing the time Now even though the web and outlook say Lecture, the audio server treats it as an All Speaker meeting.

MP Outlook not able to handle continuous meeting from MeetingTime , Fixed CSCtb69100

Symptom: MeetingPlace Outlook GW service stops occassionally.
Conditions: MeetingPlace Outlook 6.0.537.0
Workaround:
Further Problem Description: The Outlook gateway is not able to handle continuous meeting scheduled from MeetingTime.

can't remove Tools' controls for Presenter , Terminated CSCsr69082

Symptom: Moderator has access to "More Options" button on the Participant List. Supposedly, moderator can select any user, then click More Options > Change Enhanced Permissions to grant or remove Tool Control right for that user for any of the Meeting Room tools. This works for user who is Audience. When moderator first open the Change Enhanced Permissions for a selected audience, all the checkbox for all the tools are not checked. Moderator can now check or uncheck items here and the change will be reflected on that audience user's Meeting Room. When moderator selects a Presenter user and open the Change Enhancement Permissions UI, all the checkboxes next to all the tools are checked. But if you uncheck any of the tools, click OK, the changes are not reflected in the MR of that user. If moderator now goes back to the Change Enhanced Permissions UI, all the checkboxes are now back to being checked.
Conditions: see above
Workaround: none, except to change user from Presenter to Audience, then selectively grant control to various tools as desired

MP 6.0 Outlook Forced Meeting Password Issue , Open CSCtd16833

Symptom: While scheduling a meeting in Outlook using the MP plug-in, if a profile password is required and NOT entered into the MP Outlook plug-in under More Options, the MPOL plug-in will prompt for a password. Once a password is entered, the Outlook client will not send the meeting invite.
Conditions: MP 6.0 MR5 MP Outlook Plugin versions 6.0.539 and 6.0.546. Outlook 2003 and Outlook 2007 SP1/SP2
Workaround: Close the unsent invite and start over. If you enter the profile password before trying to add participants, the meeting can be scheduled and sent.

When scheduling a meeting and inviting video term, get error 22929 , Fixed CSCtc87173

Symptom: Intermittently scheduling a video meeting with inviting a number of video terminals fails with errors: ERROR! The following error(s) occurred during the last operation: Error:[12836] Operation failed. Error:[22929] Failed to schedule a video meeting. The meeting does not get scheduled.
Conditions: Scheduling a normal meeting with Reserve Video conferencing checked and multiple video terminals are invited.
Workaround: none
Further Problem Description:

MR5 SMTP messages that exceed 32 invitees fail to send in proper format. , Fixed CSCtc77288

Symptom: MeetingPlace notifications sent from MeetingPlace for Outlook 6.0MR5 backend look broken - they're not meeting invitations but plain text messages containing message wrapped in SMTP and iCalendar code.
Conditions: Total length of all emails in the To list is longer than 998 characters, and Exchange 2007 is used.
Workaround: N/A

MP7 Windows Media Server configuration doesn't write recordings properly , Open CSCtd34465

Symptom: Customer is using MP7 and shared storage with Windows Media Server. When wma files are saved to shared storage location, the .asx file is missing and this causes the web recordings page to not display a "play" icon to stream the recording.
Conditions: MP7 with shared storage and Windows Media Server.
Workaround: Point Window Media Path to local directory on MPWeb Server and not shared storage location. Also, works if you disable shared storage.

When URL is modified, upgrade.exe is not updated with new URL , Fixed CSCtd26164

Symptom: Outlook plugin upgrade.exe is not updated when the URL is changed. setup.exe is changed
Conditions: MP 6,7
Workaround: Uninstall the plugin and then reinstall the plugin
Further Problem Description:

Doc should note incompatibility w Restricted mtg IDs & random mtg IDs. , Fixed CSCsq71056

Symptom: MeetingPlace Web documentation needs to indicate the fact that Restricted Meeting ID Patterns can, and sometimes do, conflict with meeting ID's generated by the MP Audio Server. The MP Audio Server's random meeting ID generation algorithm does not take Restricted Meeting IDs configured on the MP Web Server into consideration. The documentation should provide more clarity so as to make Customers aware of the fact that Restrictive Meeting IDs do not work properly with random meeting ID generation on the Audio Server. They need to be aware that the Audio Server does not take into consideration Restricted Meeting ID Patterns set on the MP Web Server, and so it will sometimes generate a meeting ID that conflicts with these restricted patterns, causing errors. Our BU's current position is that Customers should advise their Users to manually enter a meeting ID that does not match Restrictied Meeting ID Patterns set on their Web. This is the only way to ensure that the selected Meeting ID does not conflict with Restricted Meeting IDs and should be noted as such in the documentation.
Conditions: NA.
Workaround: NA.
Further Problem Description: NA.

Cannot add user to invitee list with meeting template field hidden , CSCtd05761

Symptom: When trying to invite a user, clicking the add button results in an error on page shown in bottom left corner of Internet Explorer and the user does not get added to the Invitee list. Error is as follows: line: 1876 Char: 3 error: 'document.SchedForm.DefaultAbility.value' is null or not an object code: 0 URL: http://localhost/mpweb/scripts/mpx.dll
Conditions: The option "Host meetings with" is set to "Participant List" for the user. The "Meeting Template" field under "Administration > User Interface Fields > Scheduling Details Page" is hidden
Workaround: Do not hide the "Meeting Template" field or use "Full Meeting Room"
Further Problem Description:

Web recording does not start if voice is joined first , Fixed CSCsu40995

Symptom: Web recording does not take place and is missing from Meetings folder.
Conditions: Meeting is set to Automatically start recording. Voice users join and web users join afterwards.
Workaround: Join web conference first, then join web.
Further Problem Description: Steps to reproduce: 1. Schedule meeting with Automatically start recording set to Yes 2. Call in through voice with 2 endpoints so that recording starts 3. Wait a few minutes, then join the web side and share desktop. 4. recorder.cgp is never created in the meetings folder. 5. Stop recording and end meeting 6. Web recording does not exist and if there is an option for playback on web, it fails.

Windows Media Server configuration doesn't work with shared storage , Fixed CSCsl17939

Symptom: Meeting recording links don't exist when Windows Media Server is configured on a web server(s) that uses shared storage (such as in a load-balancing) cluster
Conditions: If using a non-default location for the Meetings folder, i.e. using the Shared Storage (such as in a load-balancing system), and if the Audio Conversion is configured to convert to Windows Media Format and Windows Media Server is used (for streaming), users are not be able to access meeting recordings on the Meeting Details -> Attachments page. The link to the audio recording doesn't exist.
Workaround: Don't use Windows Media Server in a load-balancing cluster, just use WMA conversion.

VUI crashes when conf ended with outstanding knock requests , Fixed CSCtd29002

Symptom: Application server reboots with this in the alarm table: 219) MAJ 070041 1 Nov 17 08:36 Nov 17 08:36 0 SW MODULE=2 Restarting due to software module failure, module = 8
Conditions: MP 7.0.2.14
Workaround: none, system will restart and come back up on its own
Further Problem Description:

Event queue processing stuck waiting on outdial request , Fixed CSCsv99794

Symptom: Event queue processing stuck waiting on outdial request
Conditions: In some situations, usually under load, audio server events may be severely delayed or even lost due to the event processing thread waiting on an outdial request to complete. In extreme cases, when AS events are lost, the following error messages can be obsereved in the GWSIM log: "Warning: Pushing observer event 0xXXX for conf YYY on queue failed because full with 1999"
Workaround: N/A

MP 7 with Webex type II can't create audio conf, puts the host as guest , Fixed CSCtc85741

Symptom: MP 7.0.2.14 with Webex type 2 integration can not create audio conference, and prompts user to wait until the meeting host starts the meeting even though the user is the meeting host.
Conditions: Steps to reproduce: 1) Have MP 7 with Webex type 2 integration 2) User starts a meeting from Webex one click start meeting tool from Webex page 3) Webex starts web conference success fully and prompts the user to dial out to the user's phone # 4) The user clicks to dial out, MP server prompts the user to wait until the meeting host starts the meeting. At this time the user can login and starts an audio conference. But, the issue is that the user should be automatically put into the audio conference This happens 2 out of 20 users.
Workaround: None
Further Problem Description:

MPAgent crash in video deployments , Fixed CSCsx65266

Symptom: MPAgent crash in video deployments
Conditions: MPAgent crashes frequently in deployments with video. A similar pattern can be observed in DrWatson log - it shows multiple (2-4) MPAgent crashes a couple of seconds apart.
Workaround: N/A

MP Outlook 6.0.407 - Since upgrade to MR4 high memory usage on exchange , Fixed CSCta49291

--> Symptom: High virtual memory usage on MS Exchange server after upgrading MPOL and installing outlook plugin 6.0(407.0).
Conditions: MP 6.0MR4 MPOL 6.0.407
Workaround: None

Script Errors when opening MP tab in Outlook , Fixed CSCtc49622

Symptom: When clicking the MP tab in Outlook, you receive the following Internet Explorer Script Error popups: "An error has occurred in the script on this page. Line: 311 Char: 1 Error: Object expected Code: 0" These popups continue for various lines in the html page being loaded. Each one is for calling a function from an external javascript file.
Conditions: n/a
Workaround: - Uninstall plugin, confirm all registry keys are removed, and reinstall - Then reboot PC This does not appear to work everytime.
Further Problem Description: n/a

Custom templates created not available in drop down in MPOL plugin. , Open CSCtd27442

Symptom: Custom templates created not available in drop down in MPOL plugin. You log in and create a custom template and it is available to select from the drop-down over MP Web. It is however not available in the drop-down box under the same users MeetingPlace Outlook scheduling form/plugin.
Conditions: Custom templates created not available in drop down in MPOL plugin. You log in and create a custom template and it is available to select from the drop-down over MP Web. It is however not available in the drop-down box under the same users MeetingPlace Outlook scheduling form/plugin.
Workaround: Schedule the meeting and then go to MP Web and reschedule.
Further Problem Description: Custom templates created not available in drop down in MPOL plugin. You log in and create a custom template and it is available to select from the drop-down over MP Web. It is however not available in the drop-down box under the same users MeetingPlace Outlook scheduling form/plugin.

Upgrade MP 5.3 to 6.0,copy old meeting from web is failing, return error , Open CSCta31863

Symptom: Failed to copy old meeting from web, return error complaining this arguemnt: C_fAllowInternetAccess
Conditions: After upgrade from MP 5.3 to 6.0.
Workaround: none
Further Problem Description:

System restarts when the system is under a significant delay. , Fixed CSCsy90959

Symptom: System restarts when the system is under a significant delay. Infocap log shows: "DATETIME SEVERITY EX FILE LINE SCODES DESCRIPTION 03/27 14:50:41:00 MAJ 458817 siupdown.cc 251 (5,0,0,0) Restarting due to software module failure, module = 5".
Conditions: Cisco Unified MeetingPlace v7.0.2.9
Workaround: None at this time.
Further Problem Description: System restarts when the system is under a significant delay.

Recording is automatically stopped when all web users leave the meeting , Terminated CSCsi54045

Symptom: Recording is automatically stopped when all web users leave the meeting. There may still be some audio users in the meeting, but recording stops.
Conditions: When everybody leaves web meeting, Breeze stop the recording because the meeting gets shutdown. However, users can still be on the other media. Telephony Adaptor needs to keep track of the number of audio users when stopping the recording as there are no web users.
Workaround: None.

Meeting Description Field Missing after Copying Meeting , Fixed CSCtc95202

Symptom: The field to enter in a Meeting Description is not displayed on the web page after copying a meeting.
Conditions: Steps to Reproduce: Sign In > Find Meeting > Future > Select Meeting ID > Copy Meeting > More Options > "Meeting description" Field for description is NOT available.
Workaround: Schedule the meeting, then go back to More Options and enter the Meeting description
Further Problem Description: